Madden Plumbing Services, Inc
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
1 concern
Morning appointment delays documented. One of five recent reviews reports significant variance from promised arrival window (first thing vs. 11:30am), which is concerning for emergency/time sensitive calls.
Trust Score: 0/100 · Based on 426 reviews
Our Verdict
#6 of 9 in Hoover, AL
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Whole-house repiping
- Emergency and burst pipe repair
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 426 Reviews Tell Us
Emergency Response
Fast appointment scheduling and communication. Christina noted for quick scheduling (XwT9TY1vg42bzIORGeOa), and multiple reviews mention proactive contact from staff (EFoB0jOZQl87wLvjmPGX, XwT9TY1vg42bzIORGeOa).
Emergency and same-day calls
Emergency and burst pipe repair
Scheduling reliability during peak demand. One reviewer scheduled for 'first thing' but technician didn't arrive until 11:30am due to undefined delays (l2IcwxMM2NAS23dhvwqw).
What To Watch Out For
Scheduling reliability during peak demand. One reviewer scheduled for 'first thing' but technician didn't arrive until 11:30am due to undefined delays (l2IcwxMM2NAS23dhvwqw).
Morning appointment delays documented. One of five recent reviews reports significant variance from promised arrival window (first thing vs. 11:30am), which is concerning for emergency/time sensitive calls.
Communication
Fast appointment scheduling and communication. Christina noted for quick scheduling (XwT9TY1vg42bzIORGeOa), and multiple reviews mention proactive contact from staff (EFoB0jOZQl87wLvjmPGX, XwT9TY1vg42bzIORGeOa).
Customer reviews
Reviews from Google, Yelp & more
I cannot say enough good things about this company. We have been having problems with our plumbing for over a year and have paid thousands for it to be fixed. I wish we would have called them when our problems first started, because it would have saved us a lot of time and money. Chris was very professional and explained the problem and the fix to us. It was a very reasonable price and I would recommend their services to anyone having plumbing problems.
John, the owner, was very kind over the phone as I discussed my inground water service line leak with him. Christina was then able to promptly schedule my service that same week and her manner was so very nice. The day of the service I received a call from Daniel letting me know his estimated time of arrival with an accompanying text to let me know he was in route to my home. When he arrived Daniel couldn't have been nicer in explaining how he was going to see if he could use cable to pull the replacement line through under the driveway without cutting the concrete as this would be a cost savings measure. Although it took a bit longer than they anticipated due to it's depth, nevertheless they located the old water line and were able to use the cable & pull the new line through without cutting into the driveway. This allowed the final invoice to be lower than the original estimate. I am quite pleased with the outcome and grateful to have my water restored!
I had a plumbing emergency, water running, old toilet needing to be replaced. The service is reliable great people
Spencer provided gerat service. Was very good and thorough. worked the problem afterer some unforseen conditions were identified. he pivoted and did a great job! Only hiccup, was a schedule issue. I was slated for first thing; however they were unable to show up until late morning (11:30am).
So far, so good. Christina got the appt set up quickly. Wish there was more info about the benefit of higher toilet price at the front end but it worked out ok. Ivan did everything as promised - called, on time, quick work, explanations, etc. Just installed this am.
Business details
Service area
Based in Hoover. Serves 10 nearby cities within 20 miles:
Madden Plumbing Services, Inc