Madden Plumbing Services, Inc
Plumber · Hoover, AL · Open 24 hours per Google listing
Our verdict
Madden responds quickly to emergencies and delivers solid workmanship, but occasional scheduling delays during peak times may impact 2am response windows.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Alabaster, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast appointment scheduling and communication. Christina noted for quick scheduling (XwT9TY1vg42bzIORGeOa), and multiple reviews mention proactive contact from staff (EFoB0jOZQl87wLvjmPGX, XwT9TY1vg42bzIORGeOa).
1 cited review
“Christina got the appt set up quickly”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Problem-solving approach that saves money. Daniel identified cost-saving alternative (cable pull vs. concrete cutting) that reduced final invoice below estimate (EFoB0jOZQl87wLvjmPGX), and reviewer noted significant savings vs. other plumbers (PoX5KYNMW6m1vdG2Yzln).
1 cited review
“saved us a lot of time and money”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Adaptable workmanship. Spencer pivoted when unforeseen conditions arose and executed solution effectively (l2IcwxMM2NAS23dhvwqw).
1 cited review
“he pivoted and did a great job”
Owner involvement in emergencies. John (owner) personally handled phone consultation for urgent water line leak (EFoB0jOZQl87wLvjmPGX).
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Morning appointment delays documented. One of five recent reviews reports significant variance from promised arrival window (first thing vs. 11:30am), which is concerning for emergency/time-sensitive calls.
“he pivoted and did a great job”
Scheduling reliability during peak demand. One reviewer scheduled for 'first thing' but technician didn't arrive until 11:30am due to undefined delays (l2IcwxMM2NAS23dhvwqw).
“he pivoted and did a great job”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I cannot say enough good things about this company. We have been having problems with our plumbing for over a year and have paid thousands for it to be fixed. I wish we would have called them when our problems first started, because it would have saved us a lot of time and money. Chris was very professional and explained the problem and the fix to us. It was a very reasonable price and I would recommend their …”
“John, the owner, was very kind over the phone as I discussed my inground water service line leak with him. Christina was then able to promptly schedule my service that same week and her manner was so very nice. The day of the service I received a call from Daniel letting me know his estimated time of arrival with an accompanying text to let me know he was in route to my home. When he arrived Daniel couldn't have …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 426 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Madden Plumbing Services, Inc?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Madden Plumbing Services, Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Maylene · Alabaster · Green Pond