Lex's Plumbing
Plumber · Frisco, TX · Open 24 hours per Google listing
Our verdict
Exceptionally fast response and excellent communication when things go right, but pricing lacks transparency and quality control issues in complex jobs have caused major damage.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response and diagnosis: 2 reviewers praise arrival speed and quick problem identification, with one reporting issue determined within 10 minutes and completed within an hour
2 cited reviews
“determined the cause 10 minutes after arrival, wrapped up within hour”
“informed me every step of the way what he was doing and the price”
Excellent communication during service: 3 of 5 reviewers specifically mention clear explanations of work, pricing transparency during the job, and professional demeanor
2 cited reviews
“informed me every step of the way what he was doing and the price”
“determined the cause 10 minutes after arrival, wrapped up within hour”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Goes above and beyond on service delivery: one reviewer noted technician reset entire bathroom after work and earned 'client for life' status
1 cited review
“determined the cause 10 minutes after arrival, wrapped up within hour”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Significant variance in quality outcomes (score variance: 35): 3 five-star reviews versus 2 one-star reviews with no middle ground, suggesting inconsistent performance or technician-dependent service
“quote me $300 to diagnose plus the trip fee. For a loose handle!”
3 more cited reviews
“damage far more consistent with forceful removal than hidden defect”
“informed me every step of the way what he was doing and the price”
“determined the cause 10 minutes after arrival, wrapped up within hour”
Cited in 5 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Aggressive pricing on diagnostic work: one review documents $300 diagnostic fee for minor repair (loose handle) plus trip fee, contradicting stated company goal of 'affordable prices'
“quote me $300 to diagnose plus the trip fee. For a loose handle!”
Red flag
Risk of major damage in older homes: single but severe incident where tub waste/overflow repair caused structural damage requiring full replacement and weeks of disruption; no pre-work risk disclosure beyond cosmetic chipping occurred
“damage far more consistent with forceful removal than hidden defect”
Hidden diagnostic fees not disclosed at scheduling: customer was quoted $85 trip fee but charged additional $300 diagnostic fee for a simple loose handle, discovered only after technician arrival despite asking about costs upfront
“quote me $300 to diagnose plus the trip fee. For a loose handle!”
Potential workmanship and judgment issues on complex/older homes: major damage to 1950s tub during removal work; multiple master plumbers consulted afterward concluded damage pattern consistent with forceful removal rather than pre-existing defect, requiring thousands in repairs
“damage far more consistent with forceful removal than hidden defect”
No accountability or refund policy for failed work: customer requested refund after damage and loss of trust; company declined despite professional consultation contradicting their damage assessment
“damage far more consistent with forceful removal than hidden defect”
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was extremely disappointed after reading such great reviews on this company. ‘Our goal is to provide top quality service at affordable prices’ - not the case this time. I had them come out to fix a loose shower handle. Although hesitant to have a plumber out, we just have not had the time to attempt to repair this ourselves. I called and scheduled after being told it would $85 trip fee plus the cost of the …”
“I would absolutely not recommend hiring this company, especially for work in older homes. A tub waste and overflow repair in our 1950s house resulted in significant damage and ultimately forced a full tub and tile replacement. No structural issues were identified prior to work beginning and the only risk disclosed in advance was potential cosmetic chipping, which I understood. I had another estimate prior to Lex's …”
Positive
“Sean came out and ran a diagnostic test for us to find a leak in the ceiling. We had previous plumbers here that were unable to diagnose the leak. Sean found where it was coming from and repaired it and informed me every step of the way what he was doing and the price of everything. He was absolutely wonderful to work with! I highly recommend Sean and Lex's plumbing!”
“Very satisfied with the service! Mike came out promptly, was professional, explained everything that was needed, and did a great job at a very fair rate. We'll be calling them again for any future plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 985 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Should you hire Lex's Plumbing?
Best for
- Drain and sewer work
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Lex's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Lex's Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Lake Dallas · Aubrey · Dallas · Mckinney