Ken's Plumbing
Plumber · Greer, SC · Open 24 hours per Google listing
Our verdict
Ken's Plumbing — 485 reviews at 4.7 stars, BBB A+ accredited; arrived within 45 minutes or under an hour in multiple recent reviews including Sundays, but 11 one-star reviews cite pricing complaints and slow follow-through on some jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Greer, SC · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Confirmed weekend and evening availability — sewage pump replaced on a Sunday, with on-the-spot pricing that matched final invoice.
1 cited review
“We had a sewage pump that finally went out after 14 years. I called Ken's Plumbing on a Sunday and Keith and James from Ken's were at my house that evening to assess. They told me what the replacement was going to cost on the spot and, after the parts were ordered and installed, charged me exactly what they'd said.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sub-45-minute dispatch cited in multiple recent reviews — James arrived within 45 minutes for a drain/disposal job.
1 cited review
“We had a water leak from our sink drain pipes and a severe rust problem with our disposal. We contacted Ken's Plumbing which we had used a few years ago and they were able to send James out within 45 minutes.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Technicians arrive a little early, explain work clearly, and check surrounding systems proactively.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing runs high: one Yelp reviewer found the same 3-item job quoted at $733 vs. a competitor who completed it same day for significantly less.
“I would give this a zero rating if possible. This plumbing concern is so overpriced it should be illegal. Recent experience: I waited 5 days to get an appointment for a running toilet, two bathroom faucets to be swapped out. I bought the faucets already. Two young men pull up 15 minutes late. Apparently they are using my appointment as a tutorial. They quote me: $199 to fix the running toilet, and $267 apiece to swap out the faucets for a total of $733.”
Follow-through gap: one tech promised callback within a week on parts availability and forgot — took 10+ days and multiple calls to resolve.
“I strongly recommend NOT using this company. We had a very unfortunate experience with one of their service techs, Jesse who came out several months ago to assess an outside faucet. He said he would get back to us by the end of the week after researching parts availability. 10 days went by - no call back.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This guy charged my 85 year old father in law $350.00 a hour. Craig ( ops manager) tells me this is the normal rate. Get a quote 1st. Look for another plumber.”
“We had Christian, from Ken's Pluming come out to quote a project for us that involved him going into the attic. Christian damaged our ceiling by putting weight on it and causing a nail-pop in the corner of our guest bedroom. It took us a few days to notice the damage as it happened in the corner of a guest room. We scheduled to have Christian and Craig (Supervisor) come back to view the damage. They had to …”
“Edited at bottom to respond to Ken the owners, false claims. --- On September 29, 2022 we paid nearly $900 for a simple, brand new sump pump to be installed. Now in March, 2025 - only 2.5 years later - the (sparingly needed) sump pump isn't working at all. A call for Ken's to come check the work. Told $60 for them to come and then "we'll see what they find". Ok, we agreed to pay the fees. Appointment scheduled. …”
Positive
“Keith is a very knowledgeable and friendly plumber who installed my hot water dispenser easily. He was even a little early for my appointment! He took time to educate me on some other plumbing issues I may need to take care of in the future. I would definitely recommend Ken’s Plumbing.”
“Let me tell you, there is still a competent plumbing company in the Greenville area that you can trust. I have used Ken’s Plumbing many times over the years and they never disappoint. The latest was a drain under my kitchen sink that needed some rework. Billy showed up and fixed it perfectly quick time in a hurry. These guys are the best!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.7 (485 reviews) vs. Yelp 1-star reviews citing overpricing ($199 toilet repair + $267/faucet swap vs. cheaper competitors) and a slow-response complaint, which are absent from the dominant Google narrative.
Should you hire Ken's Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Ken's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.