Five Star Plumbing, Heating, Cooling & Electrical
Plumber · Greer, SC · Open 24 hours per Google listing
Our verdict
Polarized 4.8★ shop: 48 of 100 analyzed reviews are 5-star for fast weekend response, but 38 are 1-star — several allege severe overcharging ($4,200 sink leak, $7 part billed at $1,700).
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Greer, SC · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Weekend and emergency turnaround praised — pipe burst on a Sunday and a Saturday-evening call-out both got same-day fixes
Cited in 2 of the 100 reviews we analyzed.
Several techs (Brian, Marion) flagged problems honestly — one told a customer how to self-fix and didn't charge, saving them $400
1 cited review
“The guy Brian came out and told us what the problem was and he didn't charge us and even told me how to fix it... He saved me $400 for them to fix it. That is great service.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Repeated overcharging complaints: $4,200 for a sink leak with a $7 part billed at $1,700, and a $7,324 furnace quote a customer matched elsewhere for $1,800–$3,000
“I was charge over $4200 to fix a plumbing leak under my sink. My regular plumber reviewed my invoice and the work and confirmed what I believe was an excessive price. He found that 5 Star charged me $1700 for a $7 part.”
1 more cited review
“Said there is a crack in the unit and should not run for the winter. Then left an outrageous quote for $7324.00... I found unit much like mine for $1800.00- $3000.00. Just thought I would give them a try. Be careful.”
Red flag
A senior customer alleges the owner hung up on her plumber and gaslit her after a disputed bill — pattern of post-sale conflict
“I was charge over $4200 to fix a plumbing leak under my sink. My regular plumber reviewed my invoice and the work and confirmed what I believe was an excessive price. He found that 5 Star charged me $1700 for a $7 part.”
Cited in 2 of the 100 reviews we analyzed.
expensive theme appears 6 times; multiple reviewers say a great first visit was followed by aggressive upsells or disputed bills
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Beware - plumbers rarely come to your home. They send techs who just name their price. Shady deal - if I call a plumber I want a licensed experience plumber. JS”
“I reviewed this company on their site, I think, they are very responsive and usually came out before the eta. The first guy, Rocky, fixed a leak in our bathroom and he was AMAZING!!! Told me the cost beforehand, even told me about how I could fix something else cheaper!! Now the heating guys and owner/supervisor have COMPLETELY RIPPED US OFF!!! They came out during Christmas time, last year and it's still not …”
“We were told the repair guy would be here between 8 and 9am, showed up at 930am. Then had to Google the name of our tankless water heater to get info on it. Then spent pretty much the next 2 hours on the phone with the manufacturer's Tech support, so pretty obvious he had no clue what to do. When I mentioned maybe we needed a more exp. tech to help us, he claims he "installs these all the time." Then without …”
Positive
“The initial interaction with the company started a little rocky for full transparency. However, they responded well and promptly. The service technician that came out in response was very capable, apologetic and accommodating. He solved our HVAC issue and miscommunication with the company. His name is Luke Eichmann, for those interested. This company is worth looking into and worth the try. We are new to this area …”
“We had a pipe burst early on a Sunday morning. We used Five Star previously and were happy with their responsiveness. Marion showed up on a rainy day and was very courteous and professional being very careful not to track mud into our home. Marion made quick work of the quote and repair and informed us of our various options along the way. I wouldn’t hesitate to recommend Marion and Five Star again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
BBB A+ accredited despite 38 of 100 analyzed reviews being 1-star — many citing overcharging. Google's 4.8★ aggregate masks a sharply polarized review base.
Should you hire Five Star Plumbing, Heating, Cooling & Electrical?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Five Star Plumbing, Heating, Cooling & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.