Five Star Plumbing, Heating, Cooling & Electrical

The guy Brian came out and told us what the problem was and he didn't charge us and even told me how to fix it and I am pretty good at home fixes so I fixed myself. He saved me $400 for them to fix it. That is great service and if I do need them again I'll call them if it's a problem that I can't fix. I'm really impressed. Great job.

The initial interaction with the company started a little rocky for full transparency. However, they responded well and promptly. The service technician that came out in response was very capable, apologetic and accommodating. He solved our HVAC issue and miscommunication with the company. His name is Luke Eichmann, for those interested. This company is worth looking into and worth the try. We are new to this area and needed to establish "go-to's" for regular home maintenance and the unaccounted for fix. Meeting Luke tonight and seeing his response restored my faith. I look forward to working with them in the future... for regular maintenance hopefully; if a problem arises though I know they will be here to help.

We had a pipe burst early on a Sunday morning. We used Five Star previously and were happy with their responsiveness. Marion showed up on a rainy day and was very courteous and professional being very careful not to track mud into our home. Marion made quick work of the quote and repair and informed us of our various options along the way. I wouldn’t hesitate to recommend Marion and Five Star again.

Beware - plumbers rarely come to your home. They send techs who just name their price. Shady deal - if I call a plumber I want a licensed experience plumber. JS

I reviewed this company on their site, I think, they are very responsive and usually came out before the eta. The first guy, Rocky, fixed a leak in our bathroom and he was AMAZING!!! Told me the cost beforehand, even told me about how I could fix something else cheaper!! Now the heating guys and owner/supervisor have COMPLETELY RIPPED US OFF!!! They came out during Christmas time, last year and it's still not fixed! We're out $800-$900 with them "fixing" it and all of the service calls. Still acting up RIGHT now!!!!

First contact was great! They came out quickly and fixed a problem for very reasonable price, and even on a weekend when other companies were not open. I was so impressed that I bought a new HVAC system from Five Star. My old system was on its last legs. From day one, the AC has not dehumified. It was installed in January so, to be fair, the AC really couldn't be tested then. Once cooling season started, the Five Star team did a wellness check report card. I had concerns about humidity and a few other things. My concerns were ignored and the report card indicated that I had not reported any complaints or concerns. Next, some guy who claimed his name was Joe came out. He identified himself as the service manager. Joe told me that the 62% humidity I have with the new HVAC system is near the normal range of 50-60% (everyone else seems to think normal humidity is 30-50%). When I asked about checking the AC adjustments, something that couldn't be done during cold weather, and asked about static pressure check, Joe said" That should have been done before the installation and we'll do that.". Static pressure check STILL has not been done. Then Joe told me that the fan speed on my system cannot be adjusted (the install manual has details on setting the fan speed). I also had concerns about the ac fan blower turning on and off every five minutes or less. Joe said this is normal. Joe left without doing anything to fix the problem. He chose to pretend that there is no problem. On my third attempt to get the HVAC installation completed correctly, a technician doing the one year review told me something very surprising: the Merit series from Lennox is not designed to dehumidify. I wish the salesman had told me that in the beginning. The salesperson, Caleb, said this new system would dehumidify better than the old one. The folks at Five Star should at least try to agree on which lie they will tell customers. So far I have a new HVAC system that can dehumidify to 62%. My old system, a worn out 20-year old Goodman system, could get humidity down to 50%. The new unit has a delta T of 10 degrees and now runs for three hours or more in the evening when I turn the temp down one degree from 71 to 70. The old system, even when it was nearing end of life, had delta T of 15 degress and would run for 20 to 50 minutes. I could turn the temp down to 68 with the old system. The new system struggles now to maintain 70. In summary, I have a new 12 thousand dollar Lennox HVAC system that does not perform as well as the worn, over 20-year old Goodman system that it replaces. I made at least three attempts during the warranty period to get the problem fixed. Five Star chose to tell me lies and pretend the problem doesn't exist. Now I have a new problem starting this week: the ac runs for hours at a time. I used the clock to time it, up to 3 or 4 hours. It used to cut off and on every five minutes or a bit less. In hot months, when I dialed the thermostat down to 70 at night, the Lennox system would run for maybe ten minutes, 15 at most, then back the five minute off and on cycle. Now, the whole house dehumidifier, a Santa Fe 98 pint unit, runs nonstop. Even then the humidity is 53%. It was 47% until about a week ago. I think the AC is actually creating humidity now because the system setup was never completed. I think the freon is leaking out. The tech used push on solderless connectors to attach the refrigerant lines and said he would put leak detecting dye in. Smart thinking, I guess he knew these solderless connectors would leak. (All three HVAC professionals I talked to said the solderless connectors leak and are no good, and all three rolled their eyes when I said I did business with Five Star.). Now I see all the bad reviews and see that other people have the same problem: Five Star seemingly will not do testing or investigation into a problem they created and certainly won't fix it. This is the most aggravating and disappointing experience I've ever had with a vendor. They should call it "Lie Star" instead of Five Star. How do they stay in business? I think the installation had a one year warranty. Did the Five Star team used stall tactics to run down the warranty clock so they could charge me for work that should've included with the installation charge? It seems that way. I have zero confidence that Five Star will be of any help. They have told me different lies on at least three occasions. I do think they have some very knowledgeable repair techs but corporate policy is apparently to just jerk customers around and not stand behind their products or their work. Btw, Five Star is owned by a private equity firm, Southern HVAC Corporation, which explains a lot. FYI, Lennox does not have much faith in their own products. The parts warranty is only three years and there is no warranty on labor. At estimated $500/hr for labor, even warranty work by 5 star will be expensive!

This is a long review detailing the sub par experience I had with 5 star. In January of 2018 our older HVAC unit went out during a cold snap. I read some reviews on local companies, and was impressed by the reputation that 5 star had. The technician was prompt in getting to our home and diagnosing the unit. He said that it was leaking Freon, and that he could put a band aid on it for now but that it would probably need to be replaced very soon. About 30 minutes after the repair the unit went out again as the tech had said it probably would. He got in touch with the salesman who was able to come out within the hour to discuss replacing our unit. After some review of our home he talked me into replacing the unit and ductwork as well as adding insulation in the attic. Total cost over $12000. The salesman and repair technician are the end of the good news. The work was scheduled for two weeks after my meeting with the salesman. The weather at the time was in the teens at night. 5 star was supposed to bring space heaters but didn't. We ended up calling the emergency line after 10 and were lucky enough to reach one of the few good managers that they have. She couldn't believe that they had forgotten us in the cold, and brought us heaters. I give props to that woman she was one of the few good ones! The end of the two weeks landed on a snow day. They didn't come out due to safety concerns for their employees(I get it). They came the next day, but didn't show up until mid afternoon. We were very excited to finally get started! The problem? Five star only showed up to rip out my old duct work. Opening the old vents only left us colder then we already were. The words of the install team were that they were busy(we had waited two weeks) and that they only came that day to make an appearance to keep us happy. Two days later they came back with the full install team. The team was friendly enough, but were very young and immature. At one point during the install the crew heard an ice cream truck coming down our street and completely stopped working. I mean I'm taking guys running out of my house and crawl space to take an ice cream break. Consistently used foul language inside my mom. Worked very slow, and installed the vents in a way that later had to be repaired during the process of selling our home. At one point during the install when I wasn't home my wife heard the crew leader yell "You ****** broke it!" as they were working in our crawl space. We never heard what they broke so we left it alone assuming they fixed it. We just really wanted this job complete. We later found out that our AC unit was damaged! Pictures to follow with that. The whole process to install our new system including inspections took over a month. Over a month in the cold. My daughter was only 3 months old at the time. I wish the story ended here, but unfortunately there is more. A few months after the install we were preparing our home to sell, and found significant damage to our BRAND NEW AC UNIT! I called 5 star immediately, and was told that the install manager would call. I missed his called but called immediately back. No answer. The same thing happened the next day! No call back! I finally talked to him the next day and he assured me that someone would be out that day to view my issue. No one came to view it and no one called. We waited a couple days and then my wife called again. The female associate in the office was rude to her. Probably due to the fact I had sent several emails regarding my frustration. None of which were rude or threatening. Finally that day they sent a technician out to view the damage. We were away from home, but were told that someone would call us that afternoon to discuss the damage. Again NO ONE CALLED! My wife called again (gave them two days), and they said Larry the owner was involved in the incident now and that we would be called that afternoon. NO ONE CALLED AGAIN! It's been two weeks since we have spoken to someone. At this point I'm honestly convinced that their way of dealing with customer complaints is to just ignore them until they go away. My wife and I are very patient people, but we are done dealing with this company. We are washing our hands of the incident because it's just not worth the frustration anymore. We have considered going to the local magistrate to demand at least some sort of compensation considering we paid $12000 for a damaged unit. Also the crawl space door they replaced failed a home inspection and will have to be repaired. Please be wary of this company. They have great branding, but fail to deliver when things go south.

I do not even know where to start with the ridiculous amount of problems that we had with this company. The company was recommended through Duke Energy Progress as a contracted supplier of HVAC services. It started with one of the sales people telling us that his wife worked for Duke Energy Progress and that they received the majority of the contracts for this service. He also told us we could call him at any point, since "all the work is done under my license," and the first time we called him, he provided our needs to someone else, who called us. We never heard from him again. They quoted us 3 days at one point for the work, and 6 days at one point. The work took over 7 weeks. They started work in mid-March and we did not have a working system until the last day of April, which meant our power bill went through the roof because we were using space heaters the whole time, although the quoted time was only a week or 2 at maximum. We had managers who said that they would be at our house to make sure things went right, and never showed up over and over again. They lied about state laws and their knowledge of them, stating that since their main office was in South Carolina, they did not know North Carolina code. They never even called us to let us know that the inspection was scheduled and we would need to be there to open our home, so we failed inspection. The second inspection failed because work was not completed correctly, and the third finally passed, all with us setting up the appointments, not the actual company completing the work. They constantly blamed problems on their co-workers, their managers, or other people, including the inspector's office. They refused to show the very first day of scheduled work because there was snow the day before, when the roads were completely clear and there was no precipitation that day at all. They called to cancel 45 minutes before they were supposed to be there, coming from South Carolina, which took an hour and 15 minutes. Workers to install the system never showed up and often left one person their doing the work by himself, and he was in our house from 9:30am until 7pm. My husband and I took multiple hours, accumulating to days, off of work because we had to be at the house so frequently to let people in and out. None of this includes the holes cut in our ceiling in the wrong places, a condenser for 3 weeks that never worked, and the amount of time and energy calling just trying to reach someone who would help us. At the end of all of this, we tried to talk to the owner, who would not answer our phone calls, and the front desk person said he did not have a voicemail. Apparently the owner left it up to the install manager, who we consistently had problems with, to call and inform us of their decision to compensate us for all of these problems. Their solution was to give us 3 years of maintenance free, which we declined. Why would we want this company in our house EVER AGAIN? Stay away from this company, they consistently lie, and the owner was "reluctant to do anything" about a situation that included his workers and work being terrible.

My experience is eerily similar to many of the others posted (check out the hidden reviews in the 'not recommended' section when you scroll down). (May be a way to hide those). The first thing the guy did was hand out a leaflet trying to sell a service. I should have stopped him right there and said, wait, are you a REPAIRMAN or a SALESMAN? So, going forward with anyone I have come "service" anything at my home, I will make sure when I call for the appointment to tell them, do not send me a salesman, I want a repairman. Also, I recently logged on to ANGIES LIST and I would recommend anyone spend $30 to join so you can GET YOUR EYES FULL of the bad reviews for this company. Seems like a script of what they say to everyone. The scare tactics, trying to sell something you know you don't need and also picking out what everyone else before them did wrong. These folks seem to think people are clueless but folks are smarter than you give them credit for. Watch also when you call for the appointment the young lady will say the $69 service call will be taken off any work you have done but when he got to my home I was told "The $69 just gets me to your door". So strike number 2. The "repairman" barely got his hands dirty at all an gave me a weird look when I said lets pop off the cover of the unit and take a look. It was clear he was there to replace the whole system and sell me upwards of a $16k unit. You have to think too when folks come into your home, they look at how nice the inside of your home is, how its furnished, electronics and things and they start calculating what they will charge you. Scary. I also notice on these reviews these guys always come back with rebuttals and honestly, some are very insulting back to their customers like (I'm sorry you didn't have the money to feel like you need to make repairs, type comments). But not one of the rebuttals was to say they would retrain the "repairman" to change his approach. YOUR "REPAIRMEN" NEED TO ACT LIKE REPAIRMEN AND NOT SALESMEN. So bottom line is, if you want an actual repairman, call someone else. Was a waste of time for me. I will always take time to take care of my home but folks time is money. I let them have the $69 but was a good eye opener for me. Luckily that's all it cost me. I'm sure this guy will come back with comments on my review. Seems like he should spend more time correcting the problems his customers are having instead of adding insults to the reviews. This was my personal experience and I never post anything that is not true. Always do your research before calling for service no matter how honest anyone seems. Lesson learned here. Buyer beware.

The previous review is nearly identical to our experience. Our first encounter with Five Star (aka The Service Co. aka TSC' One Hour Air Conditioning & Heating) was June 22, 2010 when our A/C system was not cooling well. At that time, their tech "located" a leak in our evaporator coil that he just happened to notice was one month out of warranty due to the manufacture date. He quoted a huge repair estimate which I suspect was leading up to a recommendation for a complete replacement of the A/C system. My wife, who keeps all records, informed the technician that the warranty was for 5 years from installation and not manufacture and that the coil was still covered. The tech did order in a new coil and installed it and recharged the system. The cost was rather high for labor, but the A/C worked. We also Joined the "Comfort Club" which includes 2 system checks and cleanings per year. Less than two years later the system leaked down again. This time the tech, Andy came out and looked at the evaporator coil for a few minutes but did not look at the outside unit and never removed his leak checking tools from his truck. He then pronounced that to check for a leak and possible repair would entail at least a month and cost over $4000 and he would not guarantee the repair even then due to "acid" in the system. He insisted that a whole new system was needed also because the government has banned R22 refrigerant and all new systems now use R410-A. The cost would be $8,750. While my wife spoke to Andy, I went online and looked up R410-A information. I found that even though R-22 is being phased out, enough of it will be reclaimed and recycled for it to be available up to 2010 and beyond. Informed of this, Andy then stated that recycled R-22 would have acid as ours did. I asked if Five Star put acid in the system when the evaporator was replaced and the system purged and recharged. He stammered through a few future "scenarios", (his word, not mine) trying to push a new system and then reluctantly added a few lbs. of R-22 and charged us $362. Shortly thereafter, we called another A/C repair service. Their tech used a sniffer tool for about a half an hour and located a slow leak at the recharge fitting. He repaired the fitting and then evacuated the entire system and refilled it with the proper amount of R-22. Our cost was $240. We sent a detailed letter to Five Star president, Larry Sin expressing our displeasure and he requested we send him a copy of the work order from the second company. Since then we have been promised that he would call us to resolve the issue. The dates of the calls have passed with no word.

Five Star sent an electrical technician today for a routine inspection, and Barry did a fabulous job! He was thorough, expedient, affable and highly competent! He caught a potential problem that I will discuss with my HOA for correction. Thank you, Five Star for employing top notch servicemen! You have earned your 5 stars! Had HVAC services today from 5-Star, with 2 young gentlemen, Dylan and Allen. Both were superb! Punctual, affable, professional, service with a smile. They were a great duo! Always a pleasure to do business with 5-Star and their staff! They treat their customers with courtesy, respect and top notch expertise in each field of their practice, and they gladly answer any questions which you may have. Today, I had the pleasure to meet Jonathan Meyer, plumber, from Five Star, and as usual, he bowled me over in his excellence of performance. His presentation, business acumen, thorough inspection, affable and courteous manner, and his wise and helpful tips to help keep my plumbing running smoothly and clean were most encouraging and edifying to me. He's a great guy! I remain very impressed by all the servicemen sent by this company, and I am happy and content to remain a forever customer! Just had John McGill over for routine service-with-a-smile, and by the way, his smile is bright, energetic, and it lights up a room so much that you can save on electricity! 😁 Besides that, he's personable, does excellent work, and I found out he's a home boy! We both grew up in the same neighborhood! Very pleased to make his acquaintance. I recommend Five Star to all my closest friends and relatives. Jump on the bandwagon and you will never have to deal with incompetence again. Their staff is top notch in all areas! 4/14/25 Had my first experience with Five Star Heating, Cooking & Plumbing today, and it was a most positive one. Gary Thomas came to service my HVAC, and I was very impressed with his knowledge, masterful ability to communicate, and his technical expertise. He was pleasant, respectful, conversational, and efficient. So happy I chose Five Star! I would not hesitate to give them a Five Star rating! Had another encounter with 5 Star services, and it was equally positive as the first. Such a distinct pleasure to interact with polite, intelligent, knowledgeable and considerate gentlemen as those employed with this company. Their work ethic is commendable, dependable, and exemplary! Thank you 5 Star! Gary Taylor just left, and I had to hop on and brag about him again! He's fantastic! A great representative for his company! Always does a fine job and provides service with a smile!

DO NOT PURCHASE A WARRANTY FROM FIVE STAR! IT'S A COMPLETE SCAM! They hardly perform work, they just try to sell you more stuff. My husband and I purchased a home and the previous owner purchased a 1-year warranty for us on a new A/C system through Five Star. This warranty supposedly covered the system and an annual check-up with filter change. We recently called when we noticed a weird smell as soon as we turned on the A/C for the Spring. My husband is an engineer and while investigating the smell, he noticed that the drain was installed without a proper P-trap, thus the lines were clogged and creating mold. When we turned it on, we smelled the odor. While I don't know the type of mold, but this could potentially be a dangerous problem. Here are all the lines Five Star gave us to do NOTHING: 1) I don't see records that we installed the unit, just a thermostat (this was later backtracked) 2) Your warranty is from the date of warranty purchase not date of move-in, so your warranty expired 6 days ago. Please pay $360 to renew your warranty. If you do renew the warranty, it only waives the $69.99 dispatch fee. We can't guarantee the repair will be covered under warranty. You'll still be responsible for parts and labor 3) The said that P-trap clean out was part of their annual check up covered under warranty. My husband said this inspection was clearly not done during the annual check-up process. They didn't care and still said they wanted to charge us for any parts and labor. In fact, the only thing they did during the annual check-up process was change an air filter and try to sell us another A/C unit and warranty, saying that if the blower was cracked, we could have carbon monoxide in our home. They wanted us to pay for an additional "blower inspection." and then quoted us a new unit.... scare tactics versus quality workmanship. My husband is looking up Greenville county codes on A/C unit P-traps clean-out and if we do in fact find that Five Star didn't install our unit properly, we will submit a complaint with the BBB. Thankfully, we ARE covered through our buyer's home warranty program, so no need to work with Five Star's scam warranty.

AVOID THIS COMPANY - BUYER BEWARE....BUYER BEWARE!!!!!!!! I had a service contract with Five Star for five years (and I was OK with it) until I terminated it for a number of reasons - mostly because they completed an electrical inspection on my (new rental) house that was inspected by a home inspector not 6-months prior and they recommended the entire electrical panel be replaced!!! WHAT??. Complete BS. Now- in my primary residence they installed a new hot water tank in Feb 2020 - the invoice shows the expansion tank is also covered under the 5-yr warranty (luckily I have the invoice as proof). A recent annual inspection from my new contractor showed the expansion tank is full of water and therefore is bad. I contacted Five Star and they agree over the phone the expansion tank is covered and will send out a plumber - they then miss the first appointment by a whole day! I make a phone call - the plumber shows up today.... this is where it gets real... Five Star sends a tobacco-chewing menacing thug (my opinion) who argues with me that the expansion tank 1) nothing is wrong with it (BTW it's full of water) 2.) it's NOT under warranty and 3) the Five Star original invoice is NOT REAL ... and continues to argue with me, the CUSTOMER. I send him off the property only to receive an invoice via email ten minutes later for $357 to replace the tank. It's a $40 tank!! DO THE RIGHT THING FIVE STAR AND HONOR YOUR CONTRACT. Several calls between me and Five Star management ensue, meanwhile I guess the 'plumber' - who is in his van down the street - returns to my door as if nothing is wrong " I am here to install your expansion tank". Really -like I want you on my property. My wife is terrified that this thug they sent may have been here and intimated her while I was not home. To be fair - the manager called me and arranged for the expansion tank to be replaced under warranty - next month. Did they do the right thing? - only in the end but beware of these shite-hawkes and thugs coming into your home. FIND ANOTHER COMPANY TO DO BUSINESS WITH....

I'm unable to get an appropriate response from Five Star, so I'm publishing this here. To Whom It May Concern: I am writing to express my disappointment with the recent service experience I had with Five Star and its team at the Greer, SC location. Unfortunately, my interaction with your team fell significantly short of the standards outlined in your company's pledge -- a pledge which, in part, promises professional, timely, and customer-focused service. This has not been our experience. From the initial service request through to the resolution (or lack thereof), we encountered several issues that contradicted the expectations set by your brand promise. These included: Lack of communication and responsiveness: Repeated follow-ups were required to get updates or clarification regarding service timelines, rebate completion, and next steps. Unprofessional conduct: Staff members displayed dismissive behaviors when concerns were raised, and the overall attitude did not reflect a commitment to customer care projected in your pledge. Incomplete or subpar service: The issues for which we originally contacted you remain unresolved and we feel very much we are not a priority by any staff members in leadership. Failure to honor scheduled times: Appointments were either rushed, missed without notice, or unclear despite our best efforts, leading to unnecessary inconvenience and loss of time. As a customer, I trusted that your team would deliver respectful, reliable service. What we have received from your office staff has been far from that. At this point, we are requesting not only a formal acknowledgment of this complaint but also a clear plan for how your company intends to address and rectify these concerns. We value professionalism and accountability, and we expect the same from service providers we entrust with our home. We hope that you take this feedback seriously and use it as an opportunity to improve your customer service approach and internal processes.

We were told the repair guy would be here between 8 and 9am, showed up at 930am. Then had to Google the name of our tankless water heater to get info on it. Then spent pretty much the next 2 hours on the phone with the manufacturer's Tech support, so pretty obvious he had no clue what to do. When I mentioned maybe we needed a more exp. tech to help us, he claims he "installs these all the time." Then without using a manometer to test gas flow levels, without cleaning the ignitor rod, he finally gets off the phone and then tells me we need a new ignitor unit even though he ran no tests. Then tells me its going to cost $350! To install a $9 part that simply snaps in right in the front?! I called Noritz's tech support myself and they had their entire conversation noted. Five Star's guy was given all the steps, which he didn't do, but jumped ahead to the end when he was told "when all else fails, it may be the ignitor." He also told us our 12 year old unit was on its last legs and he was surprised it lasted this long - the Noritz tech guy laughed and said their units last 20+ years easy, much longer than the larger tank water heaters. The Five Star guy just BS'd me all morning, what a waste of my day. Ordered the part ourselves and Noritz said to call them back, that they'd be happy to walk us through it. Our neighbors told is they get regular maintenance done for $150 or so each year The Five Star guy told us if we paid the $350 for the install, he do the maintenance for "free, which would save us $450." Needless to say, we do NOT recommend this company at all....what a train wreck.