Keefe Plumbing Company Inc
Plumber · Chattanooga, TN
Our verdict
4.5-star Google rating across 315 reviews (100 analyzed: 76 five-star, 17 one-star) — BBB A+ accredited, but reviewConsistency=0.429 flags polarized feedback; hidden travel charges and a no-show on workmanship in 2 of 100 reviews are notable red flags.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Chattanooga, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day and within-hours dispatch confirmed: repair crew on-site by noon after 8am call, full kitchen drain reroute completed by 2:45pm in 1 review.
1 cited review
“Called in at 0800, had repair guys (Caleb and Jesse) here by 12 noon. Completed tough job(total reroute of under kitchen sink drain) by 2:45. Super clean on completion. Even rolled kitchen rug back in place.”
Sewer lateral replacement praised for punctuality and clean results in 1 review; after-hours dispatch confirmed in 1 review despite residential call made late in the day.
1 cited review
“Keefe plumbing did a great job replacing my lateral sewer lines. They were on time, friendly and now my plumbing drains great!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Hidden travel charges added to bill without disclosure at time of scheduling: $125 minimum quoted, final bill higher due to undisclosed 28-minute travel time included in labor.
“Beware of hidden travel charges to the bill. Placed a call to have parts replaced on 2 toilets. When presented the bill at completion of service, it was much higher than expected because "it took 28 minutes travel time to get to here". Bill was not itemized so there is no breakdown for parts, labor and travel time.”
Red flag
Came, charged, fixed nothing: 1 reviewer paid for a visit and had to hire a second plumber to complete the job Keefe left undone.
Cited in 1 of the 100 reviews we analyzed.
Phone interactions flagged as unprofessional in 1 recent review: a long-time customer reported being yelled at on the phone.
Cited in 1 of the 100 reviews we analyzed.
Emergency voicemail went unreturned for nearly 3 days in 1 review — reviewer had to use a competitor to resolve the issue.
“Called Sunday morning for an emergency and followed their instructions to leave a message. Nearly three days later, no response. Thankfully, Hiller stepped in to help, but it speaks volumes when a company advertising emergency services can't even be bothered to follow up or acknowledge the call.”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We have a 97 year old home and asked Keefe to install an outside spigot. We were remodeling the laundry room and the pipes for the spigot were in the laundry wall. We removed the paneling to give them access to the pipes. We also paid for a boring company to come and bore the hole for the spigot. Keefe would not give us an estimate for the work because of the age of the house. They installed the spigot after a …”
“Worker stole my mom's towels, then when she called the lady cussed her out .. she is 85 years old why would she lie? Never use again”
“DO NOT USE KEEFE UNLESS YOU KNOW PLUMBING AND KNOW WHAT SHOUD BE DONE. if you are not knowledgeable about plumbing you will end up paying for unnecessary repairs as we did. We have used Keefe Plumbing before and have been satisfied but recently we had them come to repair a toilet and to do preventive measures on faucets. They charged us $492 to reseat a toilet and change flappers in 2 toilets and change washers …”
Positive
“I had a high water bill and called Keefe Plumbing. Matthew came out and found the issue with a toilet that I didn’t know was running. He fixed it and also fixed my outside water faucet that I had been having trouble with. Matthew and Juan were very professional and took care of my issue quickly! Thank you so much!!!”
“Matthew and Juan did an excellent job!! Very knowledgeable, trustworthy and clean!! I let them go to my home without anyone there as I’ve used Keefe several times. They called me on their way and when they were done with the job, called and explained what he found and the repairs made. I couldn’t even tell they had been there when I got home! No shoe prints or messes left behind!! Thank you for another great job …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Yelp-sourced reviews in evidence show 1-star experiences (surprise fees, hidden charges) that contrast with majority 5-star Google volume — possible platform-level divergence worth monitoring.
Should you hire Keefe Plumbing Company Inc?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Keefe Plumbing Company Inc?
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Nearby: Chattanooga · Signal Mountain · Chickamauga