Metro Plumbing, Heating & Air

I can’t say enough good things about Robby Soos. They went truly above and beyond—carefully troubleshooting the main issues, explaining everything clearly, and then providing a full complimentary evaluation of all the plumbing on site. Their knowledge and attention to detail were impressive, and they took the time to make sure nothing was overlooked. On top of that, they were friendly, helpful, and completely professional from start to finish. It’s rare to find someone this thorough and genuinely committed to doing the job right. Highly recommend!

Zack is very knowledgeable, professional, and personable. He is a contentious tradesman who communicated with me each step of the way and presented me with options. I highly recommend Zack and will ask for him if I have other plumbing issues. He and Ryan make a great team amd both are top notch. Zack even stayed late to fix a surprise issue with the sink. Thanks for sending them my way!!

Zack came out late at night shortly after I’d called and he was great! Professional, friendly and knowledgeable. He was thorough and most refreshing - honest! He did the right thing and didn’t try plotting ways to have us spend unnecessary money. Finally have a plumbing company we can trust!

I really enjoyed the visit with Max. He was nice and polite. When he repaired the cold water lick he was fast. Only taking 15 to 30 mins. The price of the work was outrageous! I will not recommend your company! After doing some research. I found alot out about your over pricing. Carma will get you some day! One star for pricing. 5 star for Max.

We used Metro years ago, when they were knowledgeable and honest, to replace our septic tank. They were Lori it and i felt good about their pricing. About a year later, we called about a toilet issue, the technician came out, couldn't fix it, and we were charged $172 for what turned out to be a broken seal that we had to get someone wise to fix. Since they'd provided good, honest work in the past, we used them again for septic clean outs and maintenance on heating and air services. However, the final straw was broken when every time we called, we were given the run around by a very rude (older) woman over the phone, and charged double for services when they came out. (Even though we had a service plan!) We haven't used them since. If they would get back to providing honest, quality service like they did years ago, we might give them another try, but at this point, judging by other reviews, it seems they're still operating on poor service and overblown prices.

BUYER BEWARE. Go with almost any other company over Metro. You will pay less than half the price, the maintenance work that should be done will be done, and you will not constantly be bombarded with exorbitant quotes for work that you DO NOT NEED. Here are the details of my 3 year experience with them: 1) Being a part of their membership program is an agreement to constantly receive exorbitant quotes for unnecessary maintenance. Literally, every time they came out to do simple maintenance on our HVACs or plumbing, we would get a quote ranging from $3K - $5K. Multiple times I called a second, trusted HVAC specialist to give us an additional quote, they *always* said there was nothing was wrong with our systems. 2) Their membership program is supposed to come with maintenance, but they do NOT do the maintenance. They're too focused on selling you things you don't need. On June 4, 2025, we had our maintenance visit, on June 6 our HVAC quit working at 7 pm. Metro was showing as closed on Google, so we called another company. Turns out, the condensation drain was clogged. Condensation drain cleaning is SUPPOSED to be done with the regular maintenance. It was not, so I was out $400 for an emergency visit AND the fees I paid Metro to ensure this kind of thing did not happen. When I contacted them about this, they refused to do anything to make up for their mistake. 3) Their prices are 2-3 times higher than others. I had them put in a new HVAC for $12K in 2022 (I had a quote in hand from another trusted company for $6K). I went with Metro because they could come out the next day, they had good reviews, and they boasted a 10 year warranty on parts and service as long as I stayed a member. I REGRET THIS for reasons 1 and 2 above. They lured me in with that 10 year warranty and then I felt stuck with them because of it. It is 2025, and I have officially cut all ties with them. Goodbye warranty. But, oh well, at least I can keep my sanity. Metro must be paying for 5-star reviews. My experiences with them have been poor across the board. Reddit and Yelp are full of reviews just like mine, and my in-laws and parents have had the same experience. Avoid this company at all costs. UPDATE: I need to address two comments made by Mackie M. 1) "We regret that we didn't have the opportunity to make things right before you chose to move on." I spoke to multiple people at Metro prior to deciding to "move on." They took no accountability for the mistake made (a "cleaned condensation drain" that clogs literally two days later isn't clean at all). I was simply told there was nothing they could do. 2) "Our pricing reflects the quality of our products, licensed technicians, comprehensive warranties, and commitment to doing the job right the first time." The maintenance job done for us was not, in fact, done right the first time, and yet pricing is still outrageous. There are *many* examples of this on Reddit and Yelp. One last thing, and then I'm laying this to rest. Their website states: "Our "We Pay Customers for Our Mistakes!" guarantee ensures that if we make an error, we will rectify it promptly and compensate you for any inconvenience caused." I had to lodge a complaint with the BBB before *any* attempt at compensation was made for the inconvenience we experienced. Metro will NOT pay for their mistakes (unless you raise a hell of a stink, which I have done, but I'm sure they well know most people will not go to the same lengths). They are completely unethical. Clearly, they focus much more on their PR and sales departments than they do anything else.

i cannot say enough about this wonderful company! every person who works there and who has awesome support from the owner, the general manager, all those who answer customer calls & sets appointment for the technicians. the supervisors and those who inspect the water lines, hvac unit, and other areas; all of these wonderful people at metro truly care about their clients & the amazing, wonderful job they do to ensure the heat, air, water. and any other issues are checked out & if they need repair or replace!i can't say enough about taylor. isaacz, ricky (has a wonderful personality & is engaged fully to get to root of issue) all the ladies in the office are on top of their game! they make sure that the techs arrive on tome! they also notify t heir clients to let the client know when the tech will arrive! the techs work diligently non-stop to get the issue fixed with no delays! i will not allow anyone than metro heating, plumbing & air touch my heating,hvac, water heater & other appliances,! i had gone over y months with on air in summer & heat during winter! my home warranty company refused to fix my hvac unit! i called agencies that were over home warranty companies to report the home warranty company, i called other agencies, no one ever responded back! thesecwere consumer agencies & others that are supposed to help the elderly/senior citizens, but they couldn't help because their finances were not enough to help! i'm a disabled 70 yr old vetrran! the va wouldn't do anything to help! all summer, i hsd to depend on fans to cool rooms in my home! it did not cool my home with 100 degree temperatures! when winter came, i had to purchase space heaters that did nothing to stay warm! i grew tired of not being able to afford other he.ating/air%plumbing..so i saw metro heating, plumbing & air! they sent techs out to find issue and get an estimate! they were able to get the heat going, however, the a/c part of the hvac could not be used! i am forevergrateful for this amazing company, their amazing office staff, owner, general managers & awesome, wonderful, intelligent technicians, inspectors and others who sit with you, explain things and assist in findjng not just parts for this old unit, but getting 4 different quotes so i could decide which one i can afford! i have talked with the ladies in the office & techs, i will always choose metro heating, plumbing & air! the actually care about their clients and they make sure customer is happy with the services they performed! ricky, wonderful, caring & friendly! works hard! taylor, issacz, supervisors, office staff, owners & manavers all work diligently to ensure one's services are repaired/replaced & are working to our satisfaction! i highly reccomend, this company! they care& they want to ensure that i am pleased with tbeir hard work !! they are the best in the business!!! they do care about yheir customers! i suggest those struggling should use metro heating, air, & plumbing!! they are awesome!!!

DO NOT USE METRO PLUMBING. Three years ago we had a leak under our slab, so we called Metro. They came out and found the leak in the garage behind the water heater. They fixed the leak, but because they had to move the water heater to get to it, we had to buy a new one. We bought a commercial one because it's bigger, and we had to have it converted to residential. We bought a kit for that when we bought the water heater. Metro installed the water heater and converted it, and it kept tripping the breaker, so they sent a heating and air guy. We had to have our garage rewired to handle the higher voltage, which seems like something the guys at Metro should have known beforehand. After we got the wiring redone, Metro sent another guy to finish the install, and it took him A WHILE to complete the job. A few weeks ago we kept running out of hot water considerably sooner than we should have, so my husband looked online to see if he could figure out what was wrong. He determined that the thermostat was bad, so he bought and installed a new one, but in the process he also determined that the water heater was rewired incorrectly when it was converted three years ago by Metro. Swapping the thermostat didn't work, so my husband called an electrician to see what the next step might be. The electrician told him to drain the water heater and check the elements. Both were corroded, so my husband replaced them, but the top element still wouldn't work, and the bottom one was iffy. The electrician came out and confirmed that the water heater was wired incorrectly, as did our neighbor who used to be an electrician. The licensed electrician tried to test the wiring, and it blew not just a fuse or the breaker or the main but the transformer and knocked out our power and three of our neighbors' power (sorry, neighbors!) So we called Metro to come out and fix what they broke. They sent someone out, and my husband told him that according to his research and two electricians the water heater was rewired incorrectly, so the guy from Metro did a lot of trouble shooting and even called the manufacturer of the water heater (State). State told him that the rewiring was done incorrectly. They tried to charge us $700 for labor, parts, and one hour of time. They blamed us for blowing the transformer, but NONE OF THIS WOULD HAVE HAPPENED if they had wired it correctly three years ago. The element wouldn't have gone bad from faulty cycling and overuse, the thermostat wouldn't have gone bad for the same reason, and nothing would have blown if this had just been done right in the first place. Most of the people working there are really incredibly nice, but they don't have a clue what they're doing (which is probably why the guy who rewired the water heater took so long), and Metro charges entirely too much for that. They won't take accountability for their mistakes and are trying to blame us for them (and charge us!). DO NOT USE METRO PLUMBING.

$$$$$ EXPENSIVE! $$$$$ This is a premium membership repair company that can get work done ASAP but you WILL pay 3-5 times the average price. You may be advised to replace something that isn't broken or buy a whole new unit when you don't need to. You are paying for the advertising and a company to post fake account 5 star reviews. Case in point: our A/C unit started failing in +95° heat in Chattanooga during August 2023. I suspected it just needed to be topped off on refrigerant and checked for leaks. The first tech unplugged the drain hose but didn't bring any refrigerant or equipment to service the unit. He did recommend and scheduled a cleaning. The house was hot within 24 hours and they were called again. The second tech quoted us 1K to recharge the unit and do a leak test. Our house didn't cool down at all and they recommended replacing the compressor at $5700, which might work, or replace the whole unit. A salesman named Tommy arrived the same day at 530 during dinner and does his sales pitch to price out a new unit and didn't leave until 930. We tell him our budget and he goes to his vehicle to work numbers. His first of six bids was almost 20K. His lowest bid was 13K. He didn't mention brands. We thanked him for his time. (Constructive Criticism: When the customers tell the salesman that the husband is a full time student and the wife works for NASA, don't ignore the wife and only speak to the husband.) Knowing this is high we called a couple other companies for estimates. A tech with almost 20 years of experience arrives and does the diagnostic. Our A/C unit is in great shape and only 5 years old. There is nothing wrong with the compressor. He installs refrigerant and the house immediately starts cooling. The test he performed clearly showed a leak in the interior evaporator coil. The bid to replace that was less than 4K. The cost for the labor and refrigerant was $319. The cost to replace the unit with a Maytag was under $9K Buyer beware. Do your research and understand that upselling to replace rather than fixing the problem can be common.

Want to pay 400% more for your plumbing repairs? Call Metro! Of course the other repair plumber who only charged 25% the cost of Metro was done by a licensed, insured, and bonded plumber. I would not compare apples to oranges. Just $150 cost to $600+ Metro cost for the same repair. I know it is hard to do when you are in a surprise failure situation, but get a second or 3rd opinion. It will save you hundreds of dollars if you're dealing with Metro. If you just want to throw money at a problem, then my experience isn't going to help you. If you want to have a reasonable repair cost, then please get another estimate (or two, or three) before confirming with Metro. We wish we had! Got hustled. Sure they give you upfront pricing, but don't believe for a minute this technique was devised to give you, the customer, an honest deal. It is devised to garner the maximum profit for this company. You're on the hook the minute you call. They know this and I'm learning it. Everything that happens from that point on is calculated for their benefit, not yours. How do we know this? A repair with no warranty cost over $600 dollars. After some research we found out the repair that Metro fixed only cost $150 dollars several years before. So less than an hour of actual work and $25 in parts cost over $600 with no warranty. Yes, the total was up front. BUT with hindsight being 20/20 you realize this upfront pricing scheme is nothing but a facade for their bank account and to throw any future knowledge of how bad you got ripped off back in your face. Remember, hindsight is 20/20, not present day ignorance. It is this ignorance they are banking on!

Had Metro come to give me estimates to repair a drain field for my septic. I got an estimate of over $3000 for a repair, for which I paid half down ($1600). They came, dug up two of the field lines, and punched a hole in one to see how the fluid drained down. They then stated the field line was no good, and they couldn't do anything except replace field lines. They covered up the digs, not patching the hole they made, actually wanted to charge me more for the dig and to be told they couldn't do anything. They then let it go for what I had already paid. I SHOULD HAVE gotten a refund. They didn't actually fix anything. They then proceeded to give me 3 tiers of estimates- 15k, 20k, and 25k, to lay new field lines. Oh yeah, they wanted 3 days to complete the work. After a week, I had septic overflow coming up through a hole in the ground where they punched a hole in the drain pipe. I called Budget Septic and Drain. Lee came out and gave me an estimate of $3400 to repair the drain field. He came out and in about 3 hours, hooked a new drain line to the bottom 3 fields to bypass the clogged bad 2 lines further up the yard. All is draining and working properly- at a savings of tens of thousands of dollars, and 3 hours time. Use Budget, not Metro. All Metro is interested in is markups and upsells. WAY OVERPRICED.

2023. Overpriced. They did not itemize the bill. Charged me more than reasonable for changing a valve that was max 230 dollars. Then told me to replace the pressure valve or they would not be responsible if the problem persisted. Sold me a useless insurance that supposedly brought the bill down but was a scam to probably come 2 a year to make money of me. When checking the bill, I realized that they charged for 2 hours 750 dollars approximately and other fees that came out two 2 valves replaced for 1450. I called my previous plumber in another city, and he told me that should not have cost more than $500. They justified the bill sating that they charge one amount no matter how long they take. Good news if your problem is only 1 hour and minor, they will still charge you that fee. They also told me that they charged me all that money because the supervisor was helping the worker. Ok I was paying for the training. I guess. It took them 1 month to reimburse me that useless insurance and I had to go in person. They also gave my neighbor an estimate of $22,000 for two new outside air conditioning systems and another company in Ringold, GA did it Dec 2023 for 12,321 both units. Definitely I would really recommend checking around with other companies as well.

As s Christian l don't like giving a negative review! So I'm just going to state the facts. This was our first time using Metro plumbing. Our problem was a loose toilet that could not be tightened down. My husband removed the toilet thinking we could solve the problem. Once the toilet was removed from the drain we realized the job was beyond our expertise. Chris came out and in less then 1 hour was able to fix the problem. The shock was we were charged $371.00 after the $35 off coupon. When l made the appointment l explained we had bought some items that could be used in the repair and was told that yes they could be used. Chris went to his truck and brought in the very items we had and said he couldn't use ours even though they were new! He said he couldn't guarantee his work if he used ours. Also, we were charged $100.00 just to set the toilet back in its place. Again, l asked could we just set the toilet back since we took it off . He again said his work could not be guaranteed if we set it back ! I guess to make us feel better he said ,"well it could have been $1,000.00 if l had to break concrete." Hopefully we won't need a plumber anytime soon but if so ,it won't be Metro!

Beware! I bought a service contract for heat/air and plumbing evaluation. I had my evaluation. The guy was very nice guy. But he explained to me something about the owner/company uses some system to compare prices I guess the whole USA. I needed a pressure release valve. I know how important these are. He quoted me. Their members price 1,028.00. Best parts commercial grade. I have never paid that much for one PRV. After he left I went to Ferguson's. Bought my PRV. I told them my story. He kind of laughed said they buy their parts from them. Mine is not commercial. Long/short. I got it installed with part ($179.69) labor included $250 total They will rip you off. Beware! I wont be renewing my contract with them. They can keep the measuring system /comparing system they have It don't work here in my town. All plumbers warranty their work and are professional. I don't know why they push so hard to sell their way of doing things. I'm A homeowner. Been a homeowner for years I understand maintenance. It's sad!

Overall; F Responsiveness; F Punctuality; F Professionalism; F On April 24, 2014 I had property damage to my windshield. After about two and a half weeks of waiting and leaving messages for the owner, I was beginning to feel that I would not receive a return phone call. On day nineteen, I pulled out the Police Incident Report and used the information to report my damage to Metro Sewer and Drain's insurance company on my own, within a couple of hours I had a claim number. Yes, I then received my awaited phone call leaving me feeling talked down to! Livid, I immediately told them I would no longer communicate with them, but would only communicate with their insurance company. "Overall, my experience with Metro Sewer and Drain was negative, but I do have a windshield appointment with a glass company. It has certainly been an experience to remember, an experience with Metro Sewer and Drain that I never hope to repeat and would not wish upon anyone else. If anyone has any questions, leave a comment to my review and I'll get back to you.