Metro Plumbing, Heating & Air
Plumber · Chattanooga, TN · Open 24 hours per Google listing
Our verdict
4.9 stars, 646 reviews, BBB A+ accredited; 26% of 100 analyzed reviews are negative with expensive=11 and slow_response=4 themes — high variance (consistency 0.25) despite strong top-performer reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Chattanooga, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Individual technicians (Zack, Robby, JR, Matais) earn standout praise for after-hours commitment and thorough complimentary evaluations
2 cited reviews
“Zack is very knowledgeable, professional, and personable. He is a contentious tradesman who communicated with me each step of the way and presented me with options. Zack even stayed late to fix a surprise issue with the sink.”
“Zack came out late at night shortly after I'd called and he was great! Professional, friendly and knowledgeable. He was thorough and most refreshing - honest! He did the right thing and didn't try plotting ways to have us spend unnecessary money.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
HVAC + plumbing combined service — prompt same-day HVAC assessments with multiple options offered without pressure
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Poor workmanship with no accountability: faulty water heater install caused repeated breaker trips, then required expensive garage rewiring — customer spent years trying to get it resolved
Cited in 1 of the 100 reviews we analyzed.
Red flag
25 of 100 analyzed reviews are 1-star; reviewConsistency=0.252 is lowest quartile, signaling erratic service quality depending on which technician is assigned
Cited in 3 of the 100 reviews we analyzed.
Pricing complaints in 11 of 100 reviews — $172 for unfixed toilet, $1,200 for 3ft pipe replacement flagged as 'way too much' by multiple area professionals
“The price of the work was outrageous! I will not recommend your company! After doing some research. I found alot out about your over pricing. Carma will get you some day! One star for pricing. 5 star for Max.”
Cited in 2 of the 100 reviews we analyzed.
Follow-through failures documented: water heater sensor not installed, technician promised return 'tomorrow' but did not return after 2 weeks
“metro installed a new heat pump water heater at my home 2 weeks ago, 11/20/2025 . tech seemed to do a good job, but did not install the leak detection sensor. he "said" he would be back "tomorrow" to complete the job. well... 2 weeks later, still no return tech to complete job.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I really enjoyed the visit with Max. He was nice and polite. When he repaired the cold water lick he was fast. Only taking 15 to 30 mins. The price of the work was outrageous! I will not recommend your company! After doing some research. I found alot out about your over pricing. Carma will get you some day! One star for pricing. 5 star for Max.”
“We used Metro years ago, when they were knowledgeable and honest, to replace our septic tank. They were Lori it and i felt good about their pricing. About a year later, we called about a toilet issue, the technician came out, couldn't fix it, and we were charged $172 for what turned out to be a broken seal that we had to get someone wise to fix. Since they'd provided good, honest work in the past, we used them again …”
“$$$$$ EXPENSIVE! $$$$$ This is a premium membership repair company that can get work done ASAP but you WILL pay 3-5 times the average price. You may be advised to replace something that isn't broken or buy a whole new unit when you don't need to. You are paying for the advertising and a company to post fake account 5 star reviews. Case in point: our A/C unit started failing in +95° heat in Chattanooga during …”
Positive
“I can’t say enough good things about Robby Soos. They went truly above and beyond—carefully troubleshooting the main issues, explaining everything clearly, and then providing a full complimentary evaluation of all the plumbing on site. Their knowledge and attention to detail were impressive, and they took the time to make sure nothing was overlooked. On top of that, they were friendly, helpful, and completely …”
“Zack is very knowledgeable, professional, and personable. He is a contentious tradesman who communicated with me each step of the way and presented me with options. I highly recommend Zack and will ask for him if I have other plumbing issues. He and Ryan make a great team amd both are top notch. Zack even stayed late to fix a surprise issue with the sink. Thanks for sending them my way!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ (646 reviews) vs Yelp sample showing 1-star pricing complaints and slow follow-through; low reviewConsistency (0.252) confirms polarized experience.
Should you hire Metro Plumbing, Heating & Air?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Metro Plumbing, Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Chattanooga · Signal Mountain · Chickamauga