Jackson's Pro Plumbing Service LLC
Plumber · Athens, TN · Open 24 hours per Google listing
Our verdict
Excels at emergency response and workmanship but has transparency issues with fees that catch customers off-guard.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Charleston, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise emergency responsiveness, including late-night arrivals during Thanksgiving week and birthday parties
3 cited reviews
“showed up, found the septic line, diagnosed and fixed it”
“Very reasonably priced, does offer a veterans discount”
“clearly communicated the work that was done and cost”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviewers describe professional demeanor, personable communication, and repairs that hold up long-term
3 cited reviews
“showed up, found the septic line, diagnosed and fixed it”
“Very reasonably priced, does offer a veterans discount”
“clearly communicated the work that was done and cost”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Multiple reviewers cite fair pricing and a veterans discount
2 cited reviews
“showed up, found the septic line, diagnosed and fixed it”
“Very reasonably priced, does offer a veterans discount”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Hidden travel fees not disclosed before dispatch—single complaint in 5 reviews, but material enough in emergency context where customers cannot shop around
Cited in 1 of the 5 reviews we analyzed.
Red flag
One reviewer reported plumber was persistent about upselling work customer explicitly said they did not need, raising sales pressure concerns
Cited in 1 of the 5 reviews we analyzed.
Travel fee of $78 not disclosed upfront on website or phone call; only mentioned in-person after customer declined work, creating embarrassment and financial hardship
Cited in 1 of the 5 reviews we analyzed.
One reviewer reported unclear or inconsistent estimate pricing when requesting specific work scope (estimate same price for two valves vs. one valve)
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“HIDDEN TRAVEL FEE WARNING!!! So I will say the plumber was very friendly, however with other plumbers I have contacted, they always took initiative and mentioned any additional fees or travel fees before coming to my home. Unfortunately Jackson's plumbing did not. But first a little backstory leading up to the sneaky fee. When he got to my home, he was adamant on fixing a toilet fill valve that I had mentioned that …”
Positive
“We were having a birthday party a while ago for our daughter and our septic started backing up. Water was leaking into our basement and coming up in our showers and it was terrible. It was already late, but they showed up, found the septic line, diagnosed the problem, fixed it, and all at a reasonable price. On top of that they were great the whole time, and the repairs are still holding up. If I could give them …”
“Andrew was professional and showed up late at night due to a pipe bursting. Capped the pipe and came and fixed it the next day. Very reasonably priced, does offer a veterans discount and stand up guy. Would recommend and use again. Thanks Andrew!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2024.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Riceville · Charleston