Integrity Plumbing
Plumber · Crossville, TN
Our verdict
Solo operator Frank Lapp earns 4.3★ across 16 reviews with themeCounts showing workmanship=3 and fast_response=2, but a 1-star review documents a $83.50 charge for a 5-minute plunge of an elderly woman's toilet.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 13 plumbers we've reviewed in Crossville, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Never upsells or inflates prices — cited as a unique trait in the plumbing profession, with water heater replacement + commode install + sink repairs costing less than expected in 2 of 5 sampled reviews
2 cited reviews
“I have had Frank work on many plumbing issues over the past few years. He's an experienced & very knowledgeable professional. He does quality work at a reasonable price... One quality that makes Frank unique in his profession is he NEVER upsells or runs the price. This is a trait I've honestly never found in the plumbing profession before.”
“Frank was quick to respond. He replaced a water heater, installed a new commode, and repaired several leaky sinks for me in a very timely manner. He even hauled away the old water heater. It cost less than i expected.”
Same-day or fast response confirmed in 2 of 5 sampled reviews, including water heater replacement hauled away same visit
2 cited reviews
“Frank was quick to respond. He replaced a water heater, installed a new commode, and repaired several leaky sinks for me in a very timely manner. He even hauled away the old water heater. It cost less than i expected.”
“I have had Frank work on many plumbing issues over the past few years. He's an experienced & very knowledgeable professional. He does quality work at a reasonable price... One quality that makes Frank unique in his profession is he NEVER upsells or runs the price. This is a trait I've honestly never found in the plumbing profession before.”
Quality workmanship with quality materials cited in 3 of 5 sampled reviews across diverse job types
1 cited review
“I have had Frank work on many plumbing issues over the past few years. He's an experienced & very knowledgeable professional. He does quality work at a reasonable price... One quality that makes Frank unique in his profession is he NEVER upsells or runs the price. This is a trait I've honestly never found in the plumbing profession before.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
With only 16 total reviews, 1 documented case of arriving unannounced 2 hours early and billing $83.50 for 5 minutes of work is a meaningful signal — particularly when the client was elderly and vulnerable
“The guy showed up two hours earlier than he said he would... he only spent 5 minutes tops on the toilet. I asked him what he did and he said "I plunged it"... he charged my mother $83.50 to plunge the toilet. That's outrageous. Where is the "Integrity" in your busines”
Showed up 2 hours early without notice, disrupting a business conference call, then charged $83.50 to plunge a toilet for 5 minutes — value complaint from an 88-year-old woman's family
“The guy showed up two hours earlier than he said he would... he only spent 5 minutes tops on the toilet. I asked him what he did and he said "I plunged it"... he charged my mother $83.50 to plunge the toilet. That's outrageous. Where is the "Integrity" in your busines”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My 88 yr old mother had problems with a toilet not flushing properly. I replaced the valve kit/flapper but still had problems so I called Integrity Plumbing. The guy showed up two hours earlier than he said he would. I had just gotten on a business/conference call which I had to end. Totally screwed up my whole day. Then he only spent 5 minutes tops on the toilet. I asked him what he did and he said "I plunged it". …”
Positive
“I was beyond impressed with Frank at Integrity Plumbing. He's honest, reliable, and did a great job... plus he was surprisingly affordable. He will be the first person I call the next time I need a plumber. I highly recommend this company!”
“Frank Lapp does quality work with quality materials at a more than fair rate. We moved to Crossville 2 years ago and have been disappointed with the decisions we have made concerning our choice of contractors....in any field. From shoddy work to theft to not making good on errors caused us to became quite calloused when hiring. You won't have that concern with Integrity plumbing. Quite honestly, Frank is probably …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Integrity Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Integrity Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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