Innovative Home Services
Plumber · Crossville, TN · Open 24 hours per Google listing
Our verdict
Bathroom remodel specialist with 249 Google reviews at 4.8★; 2 of 5 sampled reviews cite shower/tub conversion work, but one 1-star review alleges deceptive billing during a water damage emergency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 13 plumbers we've reviewed in Crossville, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Shower and bath conversion crew (Eddie, Jeremy, Danny, Tristan) praised for thorough cleanup and keeping homeowners informed throughout multi-day installs in 2 of 5 sampled reviews
2 cited reviews
“First class professional and friendly installation crew!!! Eddie and Jeremy took every opportunity to make sure our shower install was exactly as anticipated from beginning to completion. Office staff was amazing as well, always prompt and efficient coordinating special requests and communication throughout our shower renovation.”
“Converted our bath tub into a shower. Innovative did an excellent job. We love it. Special appreciation to the installers, Eddie and Jeremy. Great guys. Excellent to work with. Did a great job. Respected our house by thoroughly cleaning up at days end. Kept us informed during the installation.”
Technicians proactively identified hidden defects in an older home during a bathroom remodel, fixing issues without being asked
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Predatory sales tactic alleged: restoration crew reportedly told grieving widow her insurance would cover everything and rushed her signature during an active water flood; she received no follow-through or resolution
“Innovative restoration staff came in my home, promising me that my insurance would cover everything not to worry to sign the paper and they shoved it in my face. I had water over my ankles and my living room going down my hallway... I feel taking advantage of I never was heard or listened to.”
1-star review alleges restoration staff pressured a vulnerable widow to sign paperwork under duress, claiming insurance would cover costs — reviewer calls the company a 'fraud and a rip off'
“Innovative restoration staff came in my home, promising me that my insurance would cover everything not to worry to sign the paper and they shoved it in my face. I had water over my ankles and my living room going down my hallway... I feel taking advantage of I never was heard or listened to.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Danny and Tristan did an excellent job on my bathroom remodel. I had the bathtub removed and replaced with a walk-in shower. My husband and I are getting older and this will be a great benefit to us. They cleaned up very nicely. I didn't have anything to complain about. Will definitely use Innovative Home Services again. They even found some problems the house had since it is a older home and fixed it. Thank you …”
“Jarrod & Michael w/Innovative Baths did an amazing job! We are so grateful for all their hard work! We are very appreciative to them as well as the entire crew that helped on our project. Thank you for making our dream bathroom a reality!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 249 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Innovative Home Services?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Innovative Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Crossville · Clarkrange