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Innovative Home Services

Crossville, TN
4.8(249 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Unknown

Based on review analysis

RED FLAGS

1 concern

Predatory sales tactic alleged: restoration crew reportedly told grieving widow her insurance would cover everything and rushed her signature during an active water flood; she received no follow through or resolution

Trust Score: 0/100 · Based on 249 reviews

Proceed with careProceed with care
4.8Google

Our Verdict

Proceed with Caution

#12 of 15 in Crossville, TN

Best for

No standout specialties

Avoid if
  • You're highly price-sensitive

Hire if: You need high-quality work that holds up over time

Hire if: You need clear communication and upfront explanations

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need guaranteed sub-hour response for true emergencies

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 249 Reviews Tell Us

Emergency Response

No reviewers specifically mention emergency response times

What To Watch Out For

1-star review alleges restoration staff pressured a vulnerable widow to sign paperwork under duress, claiming insurance would cover costs — reviewer calls the company a 'fraud and a rip off'

Predatory sales tactic alleged: restoration crew reportedly told grieving widow her insurance would cover everything and rushed her signature during an active water flood; she received no follow through or resolution

Quality & Professionalism

Shower and bath conversion crew (Eddie, Jeremy, Danny, Tristan) praised for thorough cleanup and keeping homeowners informed throughout multi-day installs in 2 of 5 sampled reviews

Communication

1-star review alleges restoration staff pressured a vulnerable widow to sign paperwork under duress, claiming insurance would cover costs — reviewer calls the company a 'fraud and a rip off'

Pricing

1-star review alleges restoration staff pressured a vulnerable widow to sign paperwork under duress, claiming insurance would cover costs — reviewer calls the company a 'fraud and a rip off'

Customer reviews

Reviews from Google, Yelp & more

M
Michelle Friedrich

First class professional and friendly installation crew!!! Eddie and Jeremy took every opportunity to make sure our shower install was exactly as anticipated from beginning to completion. Office staff was amazing as well, always prompt and efficient coordinating special requests and communication throughout our shower renovation.

F
Frank

Converted our bath tub into a shower. Innovative did an excellent job. We love it. Special appreciation to the installers, Eddie and Jeremy. Great guys. Excellent to work with. Did a great job. Respected our house by thoroughly cleaning up at days end. Kept us informed during the installation.

A
Angela Williams

Danny and Tristan did an excellent job on my bathroom remodel. I had the bathtub removed and replaced with a walk-in shower. My husband and I are getting older and this will be a great benefit to us. They cleaned up very nicely. I didn't have anything to complain about. Will definitely use Innovative Home Services again. They even found some problems the house had since it is a older home and fixed it. Thank you Innovative. I am very pleased!

W
william manery (Karen)

Innovative restoration staff came in my home, promising me that my insurance would cover everything not to worry to sign the paper and they shoved it in my face. I had water over my ankles and my living room going down my hallway. I was a widow woman having lost her husband and had her mother in the hospital on her deathbed. I feel taking advantage of I never was heard or listened to. It was the most horrible experience I have ever had other than the actual death of my husband and my mama and now my daddy. I would never recommend Innovative Restorations. I think they are a fraud and a rip off. Sincerely, Karen AnnManery Kearley

H
Hayli Odom

Jarrod & Michael w/Innovative Baths did an amazing job! We are so grateful for all their hard work! We are very appreciative to them as well as the entire crew that helped on our project. Thank you for making our dream bathroom a reality!!

Business details

Phone
(931) 707-7700
Address
6775 US-70N Suite 1-A, Crossville, TN 38571, USA
Hours
Open 24 hours

Service area

Based in Crossville. Serves 1 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Innovative Home Services

4.8
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