Garrison's Plumbing
Plumber · Crossville, TN
You call them directly — we don't sell your info or route the call.
Our verdict
4★ Google across 12 reviews; 5 analyzed reviews split 4 five-stars / 1 one-star; water heater installs are the documented specialty at $188 labor vs $1,700 competitor quotes; after-hours emergency confirmed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 13 plumbers we've reviewed in Crossville, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Water heater install completed for $188 labor vs $1,700 Mr. Rooter quote; tankless install cited as prompt, quality work at fair price
2 cited reviews
“I called Garrison plumbing and he said he would install one for $150! Got in my truck and picked up a Whirlpool LP Water heater at Lowes for $550. Terry Garrison and his helper showed up a couple hours later and did a professional installation. They needed a few extra parts so the cost of the installation was actually $188. Total cost to me was $738... less than half of Mr. Rooter.”
“Did a tankless hot water heater install on my home, and some other plumbing work that needed taken care of. Prompt, quality work, and a fair price!!”
After-hours emergency response confirmed: arrived within an hour on Christmas Eve for burst pipe, fixed in short time
1 cited review
“A pipe busted in my garage on Christmas eve Garrison's Plumbing was the only one that would come. He was here within a hour and had it fixed in no time. I would high recommend them. Saved our Christmas.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Rude initial phone interaction: no proper greeting, told caller 'I better hurry' — single complaint but from thin review pool (<25 reviews warrants flagging)
Cited in 1 of the 5 reviews we analyzed.
1 of 5 reviews cites rude phone manner — no greeting, told caller to hurry; unprofessional first impression documented
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Rude and very unprofessional. When he answered the phone he didn't have any proper greeting other than a frustrated hello and said he was I better hurry and say what i need to because was busy. Very unpleasant!”
Positive
“Came out after buisness hours to find and stop the leak which turned out to be the bottom of my hot water heater had rusted out, first thing in the morning returned with a new hot water heater and installed it, got a bigger tank than the original for same cost. Also replaced a pipe that needed replaced. Then fixed and put the sheet rock back in place around the water heater. Went above and beyond for my family, very …”
“I highly recommend Garrison plumbing. I needed to have a 10 year propane water heater replaced. Got an estimate from Crossville Mr. Rooter for around $1700...they sent a kid with a lot of tattoos and an IPAD. I called Garrison plumbing and he said he would install one for $150! Got in my truck and picked up a Whirlpool LP Water heater at Lowes for $550. Terry Garrison and his helper showed up a couple hours later …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 12 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2024.
Should you hire Garrison's Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Garrison's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Crossville · Clarkrange