Mr. Rooter Plumbing of Crossville
Plumber · Crossville, TN · Open 24 hours per Google listing
Our verdict
4.8★ across 721 reviews; 3 of 5 sampled are 5-star but 2 flag steep pricing — $400 for a ball valve and insulation, and high cost on an electric tankless that wasn't fully resolved.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 13 plumbers we've reviewed in Crossville, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day dispatch confirmed in multiple reviews — Luke arrived within the hour in at least 2 of 5 sampled cases
1 cited review
“I called and they had Luke out within the hour, which I did appreciate.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Owner personally shows up on complex jobs — cited directly in 1 of 5 reviews as differentiating customer care
1 cited review
“Not once, but twice they have repaired a broken waterline at our building and have been a real pleasure to work with. The owner is top notch, he even showed up on the job to help out and support his team.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Wrong technician dispatched for electric tankless job — sent a gas water heater tech; unit error code unresolved at job completion
“We still have the error code on the unit, but learned how to by pass it. We feel the cost for the service was quite high.”
Pricing flagged in 3 of 5 sampled reviews — $400 for a PVC ball valve + insulation (under $50 in parts, ~15 min labor) and high cost on an incompletely resolved tankless repair
“We still have the error code on the unit, but learned how to by pass it. We feel the cost for the service was quite high.”
1 more cited review
“I called and they had Luke out within the hour, which I did appreciate.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called a central service and told them that I needed an Rheem electric tankless repair done. Unfortunately, the service sent us a gas water heater repair man from Mr. Rooter. He did try to fix the problem, he did what he could. We still have the error code on the unit, but learned how to by pass it. We feel the cost for the service was quite high. The technician was professional, friendly, and did try to address …”
Positive
“Amazing experience with the Mr. Rooter team; the task was completed within a few hours, including the inspection. Trustworthy, safe, and highly recommended.”
“Mr Rooter is a company that goes over and above to provide the best service possible!! Not once, but twice they have repaired a broken waterline at our building and have been a real pleasure to work with. Finally a company that really cares about their customers and providing top quality service! You can’t go wrong with Mr Rooter! Good old-fashioned customer service is hard to find, we found it here with Mr Rooter. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 721 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Mr. Rooter Plumbing of Crossville?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Crossville?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Crossville, TN
AnD Maintenance Plumbing CoHIRERanked #7 of 13 in Crossville · 5.0★ across 25 reviews; all 5 sampled are 5-star — written estimates provided upfront, on-…Innovative Home ServicesCAUTIONRanked #9 of 13 in Crossville · Bathroom remodel specialist with 249 Google reviews at 4.8★; 2 of 5 sampled reviews cite s…See all 13 plumbers we've reviewed in Crossville, TN →
Nearby: Crossville · Clarkrange