Hiller Plumbing, Heating, Cooling, & Electrical
Plumber · Crossville, TN · Open 24 hours per Google listing
Our verdict
4.4★ across 14 reviews; 5 analyzed split 3 five-stars / 2 one-stars with reviewConsistency=0.04 — extreme polarization; Sunday emergency repair confirmed but upsell complaints and trip-charge disputes on members documented.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 13 plumbers we've reviewed in Crossville, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Sunday emergency repair completed on time, billed fairly — tech fit customer in, gave repair window, showed up on time
1 cited review
“I needed a plumbing repair made on a Sunday because I needed to go out of town in the morning. Other plumbers advertise 24/7 emergency repairs but try calling them and see if they answer or call you back. Not only did Hiller's answer they fit me in, gave me the repair window, showed up on time and performed the repair in a quick professional manner.”
Gas line + water leak same-day dispatch with 3 techs contributing on complex multi-issue job
1 cited review
“We needed a gas line ran for a new gas stove after moving from another state. Made the call they came out that day to check. Found it to be a little bigger than just a gas line. Found a water leak in our crawlspace. Three techs ended up contributing. They were here all day. But all up and running.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Membership fee charged despite being a member; upsell on every maintenance visit — 2 separate 1-star reviews about trust/billing issues from thin review pool
“Be very careful with this company. They try to upsell you every time they come for just maintenance. I was a 'member' and was still charged a trip charge. I will use a professional company from now on.”
Cited in 2 of the 5 reviews we analyzed.
Members charged trip fee despite membership — 'be very careful' warning from 1-star reviewer about consistent upsell on maintenance calls
“Be very careful with this company. They try to upsell you every time they come for just maintenance. I was a 'member' and was still charged a trip charge. I will use a professional company from now on.”
Lost well license without warning — called customer 1-2 hours before scheduled work to cancel; months of coordination wasted
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Be very careful with this company. They try to upsell you every time they come for just maintenance. I was a 'member' and was still charged a trip charge. I will use a professional company from now on.”
“So I wouldn’t give them even this. How do you talk to a company for months receive a estimate for plumbing and then decide to call me an hour or two before coming to do the work and state we lost our well license so can’t do it. The government is making us do more learning in order to work on them. Yep so they think that I’m stupid but corporate companies get lead was from the government for things like this. So I’m …”
Positive
“This is the second time I've used Hiller, first was for electrical and water heater change out, this time was electrical. I must say the are the Best! Highly trained employees, very professional, they always explain in laymen terms what the problem is and what they did to fix it I highly recommend them for any of their services. Thanks Kenny and Pam”
“Customer for life…how’s that for a beginning. I needed a plumbing repair made on a Sunday because I needed to go out of town in the morning. Other plumbers advertise 24/7 emergency repairs but try calling them and see if they answer or call you back. Not only did Hiller’s answer they they fit me in, gave me the repair window, showed up on time and performed the repair in a quick professional manner. Communication …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.
Newest review in our sample: Sep 2025.
Should you hire Hiller Plumbing, Heating, Cooling, & Electrical?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Hiller Plumbing, Heating, Cooling, & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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