Hiller Plumbing, Heating, Cooling, & Electrical
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Claims 24/7
Self-reported — not confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Membership fee charged despite being a member; upsell on every maintenance visit — 2 separate 1 star reviews about trust/billing issues from thin review pool, upselling concerns
Trust Score: 0/100 · Based on 14 reviews
Our Verdict
#14 of 15 in Crossville, TN
No standout specialties
- You're highly price-sensitive
Hire if: You need high-quality work that holds up over time
Hire if: You need fast same-day or after-hours response
Caution if: You need predictable, consistent service across every visit
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 14 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Members charged trip fee despite membership — 'be very careful' warning from 1-star reviewer about consistent upsell on maintenance calls
Lost well license without warning — called customer 1-2 hours before scheduled work to cancel; months of coordination wasted
1 review mentions membership programs or upselling
Membership fee charged despite being a member; upsell on every maintenance visit — 2 separate 1 star reviews about trust/billing issues from thin review pool
Upselling concerns
Communication
Members charged trip fee despite membership — 'be very careful' warning from 1-star reviewer about consistent upsell on maintenance calls
Lost well license without warning — called customer 1-2 hours before scheduled work to cancel; months of coordination wasted
Pricing
Sunday emergency repair completed on time, billed fairly — tech fit customer in, gave repair window, showed up on time
Members charged trip fee despite membership — 'be very careful' warning from 1-star reviewer about consistent upsell on maintenance calls
Customer reviews
Reviews from Google, Yelp & more
This is the second time I've used Hiller, first was for electrical and water heater change out, this time was electrical. I must say the are the Best! Highly trained employees, very professional, they always explain in laymen terms what the problem is and what they did to fix it I highly recommend them for any of their services. Thanks Kenny and Pam
We needed a gas line ran for a new gas stove after moving from another state. Made the call they came out that day to check. Found it to be a little bigger than just a gas line. Found a water leak in our crawlspace. Three techs ended up contributing. They were here all day. But all up and running. Would definitely call again and recommend!
Customer for life…how’s that for a beginning. I needed a plumbing repair made on a Sunday because I needed to go out of town in the morning. Other plumbers advertise 24/7 emergency repairs but try calling them and see if they answer or call you back. Not only did Hiller’s answer they they fit me in, gave me the repair window, showed up on time and performed the repair in a quick professional manner. Communication through the entire process was exceptional. They did not take advantage of the situation and gave me a fair price. They earned my trust and now have me as a customer for life. Great job to all of you at Hiller’s!
Be very careful with this company. They try to upsell you every time they come for just maintenance. I was a 'member' and was still charged a trip charge. I will use a professional company from now on.
So I wouldn’t give them even this. How do you talk to a company for months receive a estimate for plumbing and then decide to call me an hour or two before coming to do the work and state we lost our well license so can’t do it. The government is making us do more learning in order to work on them. Yep so they think that I’m stupid but corporate companies get lead was from the government for things like this. So I’m glad that they make a big name for them selfs and all the positive reviews for them must be nice. As for my positive part is that they didn’t get my money since they like to profile their clients.
Business details
Service area
Based in Crossville. Serves 1 nearby cities within 20 miles:
Hiller Plumbing, Heating, Cooling, & Electrical