Goettl's High Desert Mechanical

He is an outstanding tech and knowledgeable in his field. I would probably get all the services recommended by him done but Goettles and me are not a match…I can afford the pricing but will not spend the premium they ask for. As an example a quick disconnect for or 5 ton unit had a broken buss connection. I rxed a quote for $1200. A new box can be had at Home Depot for $18 and an electrician for another $120. Ten times more is too much! Sorry but count me out. Thanks

Excellent experience having the HVAC equipment thoroughly inspected and diagnosed by Jeremy Tilden, with Goettl's Desert Mechanical. He was knowledgeable, and did a great job not only taking photos of the equipment that needed to be repaired/serviced, but also explaining it to me in easy to understand terms. Jeremy was thorough, pleasant, and very knowledgeable. Highly recommend!

Goettl’s High Desert serviced my unit today, and I must say that I was very, very pleased with the service I received. The tech who serviced my unit was Jeremy Tilden. Not only did he service the unit he provided me with a detailed explanation of the work he did. He was very professional, neat & respectful. I’m a senior citizen and Jeremy explained everything to me in a language I could understand. Great job Jeremy.

We have just had our winter visit on our maintenance contract. During this visit two capacitors were replaced, one on each of two furnace units, and we were billed $273.71. We checked on the internet and found these exact same capacitors for $10 each plus whatever shipping. We contacted their service manager who agreed to reduce the charge to $90 for the two capacitors. This is a move in the right direction, tho still far more expensive than I feel is reasonable. So, just be aware.

I was astonished at the prices they charged me for my last service. I should have said I need an alternative estimate. They have been servicing my unit since new 2019. It's been hit and miss. I will not trust them in the future to service a long term customer they also wouldn't give me an itemized bill. To me that's an indication of being deceptive. Fortunately my unit , has worked well as it is relatively new and has nothing to do with their service.value for service rendered is very low. Value is in the basement

BEFORE YOU DECIDE ON GOETTL'S HIGH DESERT MECHANICAL FOR HVAC SERVICE, SHOP AROUND I recently had need for service to repair a broken A/C condenser drainline. I called a few places and it seems the norm is a 95$ fee to come out, asses the problem and give an estimate for repair. The repair cost is above and beyond the 95$ house call charge. I get that. Most places charge by the hour, Goettl's charges by the job. I chose Goettl's because they were the company that installed the HVAC in my house when it was built 7 years ago. The technician they sent out, Ben, was great. Young, smart, professional, on-time and pleasant. He arrived early, went into the attic, assessed the problem, came down 10 minutes later and told me what the problem was and had an estimate ready as to the cost of repair. The estimate was 257$. I ASSUMED (my fault) that it must be a difficult repair and the charge was based on some formula for how much time it would take for that much money. I was already in to the project for 95$ for the house call charge. He said he could fix it "now", I said OK. He went up, came down in approximately 35 minutes, informed me that the repair was complete and showed pictures of the repaired drainline. I said "that was quick", his reply was to the effect of "it was an easy repair". The charge was still 257$. After he left I was feeling like that was an exorbitant amount of money for a 35 minute repair, somewhere in the neighborhood of 375$/hr labor plus maybe 7$ in PVC fittings. I contacted GOETTL'S 2 times over the next 3 days through their contact link on the website to discuss the charge. I got no reply. I called and talked to a customer service person who explained that they charge by the job and if the job takes longer than expected or shorter that the charge is the same. I still felt the charge was way out of line and she said I'll put you through to the service manager. I got his voicemail. I left a message asking him to call me regarding the charge for my repair, 3 more days and no reply. So here we are. Bottom Line: The repair technician Ben was great, the repair looked great. The follow -up customer service was poor, the charge was exorbitant and overall I feel like I was taken advantage of and overcharged for a simple repair. I would not recommend using GOETTL'S until you've shopped around unless cost doesn't matter to you.

I waited a year to post this review to make sure that the repair done to my air conditioning unit (by a different company) would last over the seasons. In May of 2022, I had Goettl's come out to perform a routine service of my air conditioning unit. The technician that came to the house told me that I needed to have another piece of equipment added to my AC unit at the cost of almost $300.00. He also set me up with an annual maintenance agreement at a cost of over $250.00 which I accepted because I wanted to set up a relationship with a single company to service the equipment. He didn't have furnace filters on his truck to replace the ones on my system and told me he was going to have them delivered. I found it odd that they would not have these on their service vehicles. After he left, the unit did not seem to cool the house properly and I contacted Goettl's again. They sent a different technician out and once he looked at the equipment, he told me that the first technician had installed the added equipment incorrectly and he would correct the problem. He also told me that I might need a new AC unit installed at a cost of around $12,000-14,000 and he would set up an appointment with a sales rep to give an estimate. Concerned that the unit had been working before they "serviced" it, I contacted a different company to look at the equipment. This technician went up on the roof to look at the unit and discovered that Goettl's technician had left the cap to the Freon loose allowing it to escape the system. He recharged the system with freon and said that if there was a leak, it would show up in a few days and the system would stop cooling again. It has been over a year now, and even in this heatwave that Arizona has been in, the unit has worked perfectly. Goettl's called me earlier this spring to schedule the "Service" that I had paid for, and I told them I would not allow them back on my property due to the horrible experience and that I would like someone in management to contact me. They never did. They never even delivered the furnace filters that were included in the agreement and promised. I would NOT recommend Goettl's to anyone looking for heating and cooling services.

Geottls is the worst company that I've ever worked with, whereby they blew out the power in my kitchen and two bathrooms twice, while working in my power box without a license electrician, as well as, didn't fasten down the wires, nor did they put in the right amperage, so it almost burnt down the house according to a licensed electrician that I had to hire afterwards and that was just when installing the air conditioner. Then, they told me I needed a new heating system because my old one wasn't compatible with their air conditioner, which now I come to find out that I never needed it, as it was just a sales scam. After installing the new heater we had countless problems which led to a total of approximately 18 to 20 visits afterwards to try to fix. The first teeter had problems with a switcher inside and then it was decided that another switcher went bad as well. They then removed that heater and had to install a second heater which had two water leaks, due to them installing the wrong size tubing, as well as, they didn't insulate the water pipes that they ran up into the attic and outside to drain the condensation which froze, they had kinks in the hose prior to it going outside so the water backed up and it couldn't drain out and therefore it flowed back into the pump and burnt the pump out. backed up into the pump and burnt out. Then they found out they installed the wrong heater the second time and wanted to come back and and install a third one. But before they could do it we discovered that the head manager named Art lied to us and never followed through on any of their promises, so we sent them away. Obviously, they are the worst company that we have ever worked with and would warn anyone who's listening to this review to go to another company. Now we're forced to go to the R.O.C. and seek legal assistance in efforts to get our money back and get this broken heater out of here. Buyer Beware!

Today was my second visit on an annual contract. When I called to set up the appointment, the receptionist said he would not need to get into the attic. When he arrived he said he would need to get into the attic, so I had to frantically pull out stuff from the closet and put towels over the clothes. She also said they had my filter size and that he would replace the filter. He did not replace the filter. I also told her that due to a health condition of mine if the tech did need to come into the house he would need to wear a mask. She said all the techs have masks in their truck. When he arrived and started to come into the house, he had no mask on and knew nothing about needing one. I told him he needed one and he said he ran out. But the way he hemmed and hawd, I knew he never had masks in his truck. After he left, I checked the closet. There was a tennis ball size piece of fiberglass on the floor that he just left there. It's a small closet and anyone would be able to see the fiberglass. And when I checked the hatch to the attic, he hadn't replaced the sheet of insulation that sits on top of it. I took a risk and climbed up a ladder and with a broom dragged the large piece of insulation across several feet of blown insulation and placed it on top of the hatch. This resulted in getting blown insulation and more fiberglass on the floor and all over me. But he sure tried to sell me on installing a surge protector on the A/C for $432 and to renew the service contract for $125.

Get a second opinion. Our AC stopped working and we called Goettl's to come take a look. I was happy they fit us in since everyone else was busy. The tech came out near the end of the day. He seemed knowledgeable but almost seemed angry about the placement of the compressor at our house, which is under an overhang. He ultimately decided the problem was a bad high pressure switch and was convinced it had worn out due to the placement of the unit. He presented me with estimates ranging from over $2000 to over $4000 for the repair. The highest estimate included relocating the unit. We went ahead and asked them to do the lower cost repair and they said they would have to order the part. While we were waiting on that, Prescott Air Conditioning and Heating, one of the companies we had contacted previously, called and said their schedule had freed up and asked if we still needed help. I figured it couldn't hurt to get a second opinion. It turns out the high pressure switch was fine, a rodent had just chewed through the wire. $200 later and we were back up and running. Clearly the Goettl's tech shortcutted his diagnostics, the chewed wire was clearly visible. Very disappointed with Goettl's and can't praise Prescott Air Conditioning and Heating enough.

Just tried to find out if our warranty was still in effect since our 6 YEAR OLD $7,000-10,000 Central Lennox A/C has a tiny leak! The first guy gave us the run around then said he doesn't work in AZ. Then I called another number on their site because he could not give me a local number . Once I finally found the number the next Bimbo I spoke to says they would have to send someone out for $95 to tell us what was wrong. She could tell me if I had any warranty. They installed the darn thing ! Told her to forget it. The manager then called me back and said sorry but they did find our records and the warranty was up 4 years ago! Lousy stinking warranty for an obviously lemon A/C and likely some line was kinked somewhere but the other company that came to fix it wanted $23,000 to replace it!!! The company that found the link charged nearly $1000 to not find a leak and fill the thing with Freon! Highway robbery! So we are going to the third company on our list to see what we can do. Who has an extra $23K in a 6 year old newly built house that we figured were had 12-15 years of life in it. Our last A/C lasted 24 years. They build crap anymore. Disappointed.

This company performed in exactly the way that dissappoints me and other potential customers may want to consider my experience and at least ask more questions or get a second opinion. I am a long time property manager and call plumbers and trade experts all the time. I have learned discretion. I called this company to look at a tenants 10 year old AO Smith (bought new, commercial grade) water heater. The water heater was making popping noises and she was concerned. The solution was draining the sediment, which can be accomplished in a service call or by any rudimentary handy man in an hour. Guess what I was told? I was told I needed a new water heater at a cost of $4,000. This massive upsale effort is nothing short of disgusting. I drained it myself, problem solved. I wrote this review because the company had no clear way to email them. I could have called with feedback and questions, and I may update this review if aomeone at the company is responsible enough to call me. Until then, it stands and I suggest you get at least two other opinions before replacing equipment at their recommendation.

My heater had been having issues for several months and this is the 2nd company that we had come in as an attempt to find a solution and fix it. So my landlord called this company. When they showed up, the man (forgot his name) went immediately to my propane tank and told me it was at zero percent and that was obviously the issue why it hadnt been turning on properly. I knew my boyfriend had just called a couple months ago to fill the tank so I thought that was odd, naybe a possible leak? He then left and seemed very annoyed and was pretty unfriendly. My boyfriend came home shortly after and to bad he wasnt there when the company was because as soon as he came home he went and checked the propane tank and did verify that no it wasn't at 0% but at 80%. It wasn't until a third and final company came over that actually took their time to investigate the issue by not just checking the propane tank but going on our roof to discover the issue was a broken gas valve. Definitely would not rely on this company. Either their technicians aren't properly trained or are completely dishonest.

We had Goettl's High Desert Mechanical install three heating and air-conditioning units in our home I was impressed with Hank the salesman. He was very knowledgable and efficient. The units were scheduled to be installed in 10 days. When the installation crew arrive at 8:00am their were three Workman. I was told they would have the units installed in one day and they did. They were very professional and installed the pipes and wires with care. They made sure everything was first class. It was like they were working on there own home. They cleaned up leaving no trash or cardboard. They also tested the units to make sure they worked correctly and explained how operate the units. In about one week they had an inspector come out and review the installation. No problems. Working with the employees of Goettl has been a very pleasant experience. The office personel notified us when the installers er coming and filled out all the papers for our warranty. I give 6 star to the Goettl Group for their fine work. PS: It snowed just a few days after my heating was installed.

We had a mini split installed May of 2023, had to have them back out to check in June of 2023, and again in August 2023 because Mini Split not working as well as we thought it should. Now July 2024 and it's not working at all, called for service and even though we [ay extra for a service contract they initially said they could not come out for over a week. They were able to send someone out to check it the next day and the service person Matt found it was not working and thought there was a leak and would need to come back with someone to assist him with the repair. Matt told us someone would be calling to schedule the service to get it working. No call by 9:30 the next day so we called and were told no one could come out and fix the problem for almost 2 weeks. This is a second home so this mini split has not been used more than 6 months and I am being very generous with that estimate. I would not recommend this company. For the near future we will need to continue with them as the product has a warranty, but the service leaves much to be desired.