Dewey's Plumbing
Plumber · Cottonwood, AZ
Our verdict
Of 80 reviews, 18 cite fast response and 14 cite workmanship, but 14 are 1-star with multiple complaints about ignored follow-up calls after initial service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Cottonwood, AZ · compare all →
Our opinion, based on the 80 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Reviewers cite same-day or sub-30-minute response on water-line emergencies (Emilio/Cole arrived in 30 min).
1 cited review
“they sent Emilio and Cole within 30 minutes! They were able to stop the spraying and capped off the broken line”
Cited in 2 of the 80 reviews we analyzed — 1 cited review not excerpted here.
Long-tenured customers credit Gary and crew with diagnosing complex gas + water piping in older Sedona homes.
1 cited review
“Gary trouble shot both systems until he understood what was causing mixing of hot & cold water and tracked a outdoor gas leak.”
Cited in 2 of the 80 reviews we analyzed — 1 cited review not excerpted here.
Emergency overflow and unclog work is highlighted — Jason responded to an emergency overflow with follow-up troubleshooting.
Cited in 2 of the 80 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of unresponsive follow-up after invoiced work — reviewers report ignored calls, emails, and after-hours messages.
“I called several more times and left messages including with the after hours live answering person. I left several emails and again no response whatsoever.”
Cited in 3 of the 80 reviews we analyzed.
Red flag
One reviewer reports work-not-stood-behind — installed machine wouldn't turn on and Dewey's refused to return.
“they made me wait weeks and weeks for an appt- then a day before- cancelled my appointment!”
Multiple reviewers report no callbacks after initial service — one waited weeks with unreturned calls and emails after a $205 water-heater flush.
“I called several more times and left messages including with the after hours live answering person. I left several emails and again no response whatsoever.”
Cited in 2 of the 80 reviews we analyzed.
Two reviewers describe cancelled or no-show appointments — one cancelled the day before, another required three calls to get a return visit.
“they made me wait weeks and weeks for an appt- then a day before- cancelled my appointment!”
Cited in 2 of the 80 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 80 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Two guys came out to do a routine flush of the instant hot water heater. They were here for 45 minutes and charged me $205. I called a few days later to report the water pressure was low and the hot water was not as hot. I got no response whatsoever. I called several more times and left messages including with the after hours live answering person. I left several emails and again no response whatsoever. DO NOT USE …”
“I purchased a new water heater from Dewey's in October, 2017. Something wasn't right, but I didn't call them back until end of November. I was told they were very busy but the person who answered the phone said she would see if someone could come out and look at the problem, then call me the next morning with an update. I didn't receive the promised call. I will try another plumber.”
“I had Dewey's hook up city water to my house attaching their new line to an old shut-off valve. I don't know if they checked to make sure the valve was worked properly before hooking into it. They were on time. Did the hook-up and were an hour under estimated hours to do. I still paid the the quoted mount. No discount. Fine. Two weeks later I went to do some work work and went to turn off the valve. It started …”
Positive
“They came out promptly , and they were fantastic. I would highly recommend them to anyone. They changed the filters for our house R o system and as they were doing that , they fixed every other problem that arised. They were able to give me a lot of information about my system and answered any questions or concerns I had. Will Be using them again in the future.”
“Dewey's Plumbing saved me! Jason came out on an emergency overflow and worked diligently to get it unclogged. Gary and an apprentice followed up a week later, with suggestions on troubleshooting options for prevention so this nightmare doesn't keep happening. Great company, very knowledgeable and sincerely caring employees. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Dewey's Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Dewey's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Cottonwood, AZ
Nichols Plumbing, Electrical, & HVACLOOK ELSEWHERERanked #13 of 15 in Cottonwood · Of 100 reviews, 16 are 1-2 star with multiple home-warranty complaints — one tenant landlo…Goettl's High Desert MechanicalLOOK ELSEWHERERanked #14 of 15 in Cottonwood · Of 100 reviews, 26 are 1-2 star with 4 explicitly flagging expensive pricing — one quote w…See all 15 plumbers we've reviewed in Cottonwood, AZ →
Nearby: Cottonwood · Prescott Valley