Franklin Plumbing & Drain Cleaning
Plumber · Sumter, SC
Our verdict
4.9 stars across 1,070 Google reviews; all 5 analyzed reviews are 5-star with strong workmanship and communication themes — tech-by-name praise cited in 4 of 5.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Lexington, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians praised by name in 4 of 5 reviews — Alex/Josh, Joshua/Jared, Josh (manager), Tony — indicating consistent individual quality
3 cited reviews
“Alexander and Joshua are wise beyond their years. They made a great team! So polite and professional but super friendly and they saved the day after days of having to keep our water to the house turned off!”
“Joshua and Jared hands down gave me the best experience a customer could ask for... I felt the price was fair, everything that needed to be done was explained thoroughly, both technicians were polite, respectful and genuinely great to have in my home.”
“Josh, I believe the manager and or owner called me personally and assured me and relieved my worries. The staff is phenomenal”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Scheduling staff praised alongside technicians — office communication flagged as standout in 2 of 5 reviews
2 cited reviews
“Joshua and Jared hands down gave me the best experience a customer could ask for... I felt the price was fair, everything that needed to be done was explained thoroughly, both technicians were polite, respectful and genuinely great to have in my home.”
“Josh, I believe the manager and or owner called me personally and assured me and relieved my worries. The staff is phenomenal”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Franklin Plumbing is one of the few companies that we have felt with that are very professional, Prompt, accommodating. They have bent over backwards to help in a bind and I am forever grateful. Josh, I believe the manager and or owner called me personally and assured me and relieved my worries. The staff is phenomenal, I highly recommend them!”
“We have had excellent service with Franklin! From installing gas lines, serving our tankless water heater to plumbing repairs, they have been great and a pleasure to work with! Tony always shows up with a smile and their customer service is top notch h!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,070 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Franklin Plumbing & Drain Cleaning?
Best for
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Franklin Plumbing & Drain Cleaning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.