Express Air and Plumbing
Plumber · Abilene, TX
Our verdict
4.7★ HVAC-and-plumbing combo shop; 12 of 14 analyzed reviews at 5 stars with professional cited 6 times and same-day/next-day arrivals, though most praise is for AC rather than plumbing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Abilene, TX · compare all →
Our opinion, based on the 14 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day and next-day arrivals; called in the morning and 'sent someone out by the afternoon'
1 cited review
“Called early in the morning and they sent someone out by the afternoon. Jim was absolutely fantastic. He was very knowledgeable and quickly addressed the issue.”
Cited in 2 of the 14 reviews we analyzed — 1 cited review not excerpted here.
Strong communication praised: 'explained everything before he did it' and 'communication is excellent'
1 cited review
“His communication is excellent, and he's always on time for appointments... Matt at Express Air & Plumbing also took care of us, and we really appreciate his honesty... He did the repair at no charge because he felt we shouldn't owe for that.”
Cited in 2 of the 14 reviews we analyzed — 1 cited review not excerpted here.
Did a repair at no charge because the tech felt the customer shouldn't owe for a part
1 cited review
“His communication is excellent, and he's always on time for appointments... Matt at Express Air & Plumbing also took care of us, and we really appreciate his honesty... He did the repair at no charge because he felt we shouldn't owe for that.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One reviewer dismissed the visit as 'Definitely not worth it,' citing expense
“Definitely not worth it.”
Keep it in proportion: these concerns are cited in 1 of the 14 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
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Positive
“These guys are awesome they were out at our house same day we called about AC being out. They had to get a part for it and had it the next day as well as our Ac back up in running. Then few days later had it freezing up and they were right back out the day I called and topped it off with Freon and checked to make sure no leaks. Will definitely be using them again and they do plumbing as well. Thanks Jim”
“Best Plumbers in town! Will was very nice and explained everything before he did it. Both guys went above and beyond to get the job done!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2023.
Across platforms
Should you hire Express Air and Plumbing?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Express Air and Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Abilene