Elite Rooter
Plumber · San Jose, CA · Open 24 hours per Google listing
Our verdict
Elite Rooter holds 4.7★ across 1,336 reviews but 23 of 100 analyzed are 1-star; surprise_fees=4 and expensive=11 theme counts expose a bait-and-upsell pattern where $69 drain calls escalate to $1,299 hydro-jetting quotes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in San Jose, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response=16 across 100 analyzed; Saturday arrival in 75 minutes confirmed (RnsCst8X0IxqF8FEOIbD); nights and weekends worked to keep commercial client operational (DxSyXW5lNoRVXEcfIjC1).
1 cited review
“I called and they were here an hour and 15 minutes later on a Saturday! An hour and 15 minutes! They were super nice. Really friendly. He wore shoe covers, a mask and gloves. He was in and out in less than 10 minutes.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Drain and sewer service volume high: drain-cleaning=11, sewer=11, toilet-repair=13 mentions — strong operational focus on these categories.
1 cited review
“Had a leak coming from the base of my toilet... Ruben came the next morning. He checked for causes and determined that the toilet was cracked. He replaced the wax ring, toilet and even snaked the main line. Did it all in a day. Great and very professional work.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
surprise_fees=4 and expensive=11 across 100 analyzed reviews; pattern: low-price coupon used to lock in appointment, then tech recommends significantly more expensive service after failing initial attempt.
“The $69 coupon on its Web site is very attractive so that I called Elite Rooter... My kitchen sink was clogged... Then the technician said that snaking didn't work for my kitchen sink clog. He started to recommend more expensive flushing service ($1299).”
Cited in 3 of the 100 reviews we analyzed.
Red flag
Two consecutive no-shows with no proactive contact — only reached after customer called to follow up (0rU1Knclug0HmeuBgNNI).
“Tried to hire them via ThumbTack and they were super responsive. Scheduled an appointment and they never showed and never contacted me about it. When I contacted them, they apologized and said there was an emergency repair to handle. I assumed positive intent and rescheduled 2 days later. Same thing happened. No show, no call. Nothing.”
Upsell escalation documented in multiple 1-star reviews: $69 drain coupon attracts call, tech fails to clear, then recommends $1,299 hydro-jetting (1s6GjOZU2s5ekBr9Iunx); separate reviewer paid $1,200 and clog remained unfixed (qvouDvW3EoNXEWdOF79k).
“The $69 coupon on its Web site is very attractive so that I called Elite Rooter... My kitchen sink was clogged... Then the technician said that snaking didn't work for my kitchen sink clog. He started to recommend more expensive flushing service ($1299).”
Cited in 2 of the 100 reviews we analyzed.
No-show pattern: two appointment no-shows without contact in a single week from one reviewer (0rU1Knclug0HmeuBgNNI, 1-star, 2022).
“Tried to hire them via ThumbTack and they were super responsive. Scheduled an appointment and they never showed and never contacted me about it. When I contacted them, they apologized and said there was an emergency repair to handle. I assumed positive intent and rescheduled 2 days later. Same thing happened. No show, no call. Nothing.”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“2 men showed up to my house this morning, and sat around on my property for 20 min. Ummm.... I never had a apointment with him, never a time or date picked. I literally did a search on Yelp for plumbers and these two guys just show up to my house. Creepy and not only that , big dude picked his nose on my ring camera and then pushed my ring door bell , sooo gross. Don't go to people's houses with no …”
“Keywords: - Unprofessional - Liar - Pricey - Use bait (flat rating price) to attract customers and elevate ratings. My suggestions: - Use the flat rate price for normal clog issues; but if the technician is suggesting something else and provide a quote. Think twice and quote from other companies, you will likely get a way better deal! Background: I used their service twice; one for a normal clog; and another one …”
“2 stars for the technician Armando who seems to be a nice guy 0 stars for the lack of professional experience and the greedy / pushy behavior I noticed a overflow of the outside drain clean out last week, so I scheduled the unclogging with Elite Rooter. They were nice and able to schedule a tech to come in yesterday. The tech was a nice guy. He tried to snake through the pipe but could not succeed (2 stars for …”
Positive
“Tech showed up on time and did an excellent job. The price was fair and they delivered what they promised… A + for the service and honesty. They have earned my business for the future. Highly recommended company and they fit their name : Elite !”
“Agustin & Reece arrived before the apoointed time this morning (2/24/2026); introduced themselves; and asked for details about my kitchen sink clog.. In my case, the sink was successfull unclogged but they had to snake the roof vent, the cleanout on exterior wall; and then from under the sink Cabinet! Agustin & Reece work well together and make a good team I feel I could trust them to keep my house clean and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Elite Rooter?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Elite Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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