ARS/ Rescue Rooter
Plumber · Milpitas, CA · Open 24 hours per Google listing
Our verdict
ARS/Rescue Rooter Milpitas holds 4.7★ across 553 reviews; Jerry, Richie, and William handled a full 3/2 repipe with water heater and fixtures in one job cited as top-quality; 1 of 5 analyzed reviews flags inspection failures and unanswered phone calls over weeks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Full-home repipe completed with new water heater, toilets, and faucets on a 3-bed/2-bath — reviewers cite 'high quality workmanship, prompt communication, hard-working' and restored water pressure
1 cited review
“Fully recommend ARS/Rescue Rooter. Jerry, Richie, and William did a full repipe with new water heater, toilets, and faucets on our 3/2 home. High quality workmanship, prompt communication, hard-working, and always friendly… Can't ask for better than that! We are super happy with a job well done and grateful to have our water pressure back.”
William praised for choosing the right tankless water heater for home size rather than upselling; explained everything clearly and worked on pricing with the customer
1 cited review
“We had a great experience working with William at ARS. He was easy to talk to, extremely knowledgeable, and had an answer to every question. William also worked with us on pricing and made sure we chose the right tankless water heater for the size of our home, not just a quick upsell.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Inspection failure with weeks of no phone follow-through — reviewer warns: 'Make sure to pay them nothing before they pass inspection' and had to escalate to the local office in person to get any response
“Rescue rooter/ARS might answer your phone call and might install what they ask to install. In my case they install furnace but did not pass the inspection and failed to fix what had to be fixed. Calling them daily results in lots of promises but nothing progress. Make sure to pay them nothing before they pass inspection(if at all)!!!!”
1 of 5 reviews cites a furnace install that failed inspection with weeks of unreturned daily calls before the customer bypassed the phone and went directly to the local office to get resolution
“Rescue rooter/ARS might answer your phone call and might install what they ask to install. In my case they install furnace but did not pass the inspection and failed to fix what had to be fixed. Calling them daily results in lots of promises but nothing progress. Make sure to pay them nothing before they pass inspection(if at all)!!!!”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Jerry installed a property line clean out for us. He did a great job and kept us up to date on the progress and next steps the whole time.”
“Rafeal came after some very good communication on their side. He was very good at his job and is excellent on recommending more services. If you have cash to burn, this is a great company to do business with, however to give you an idea of what your in for, a 24' sewer snake and camera costs $349, a cleanout was quoted at $1300, and a in place clay pipe replacement and adding a cleanout: $8270. Rafael claims that …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 553 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire ARS/ Rescue Rooter?
Best for
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own ARS/ Rescue Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
ARS/ Rescue Rooterisn't in one of our ranked city guides yet — the nearest covered markets are below.