E.J. Thompson & Son LLC
Plumber · Hurricane, WV · Open 24 hours per Google listing
Our verdict
E.J. Thompson & Son holds 4.6★ across 154 reviews (BBB A+ accredited); fast_response hit 16 times and 73 of 89 analyzed rated 5★, but 12 rated 1★ — billing disputes, alleged unlicensed workers, and reckless drivers flagged across multiple 1★ reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 14 plumbers we've reviewed in Hurricane, WV · compare all →
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast response confirmed in 16 of 89 reviews; next-day and same-day service documented for HVAC, plumbing, and heating calls.
Cited in 3 of the 89 reviews we analyzed.
Stayed until job was fully resolved — heating system frozen, tech stayed until system was fixed properly and family had heat.
Cited in 1 of the 89 reviews we analyzed.
Two mini-split Mitsubishi systems installed correctly with follow-up call from tech post-installation — workmanship cited in 6 of 89 reviews.
Cited in 1 of the 89 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Alleged unlicensed technicians: 1★ reviewer states most staff aren't licensed for HVAC, electrical, or plumbing — 1 of 12 one-star reviews citing this issue.
“The salesman doesn't know what he is doing. Don't trust this company if you need professional work on heating/Ac or plumbing most of them arnt even licensed to do the job.”
Red flag
Employee conduct complaints: 2 separate reviews report company vehicle drivers behaving aggressively/recklessly on the road before service calls.
Cited in 2 of the 89 reviews we analyzed.
Red flag
Undisclosed service call fee: $132 charged for a visit where tech confirmed no issues and no work was done — billing dispute not resolved by office.
“I was charged $132 plumber shows up tells me there's no issues with my lines and I didn't owe him anything. A week later I get a bill in the mail for a $132 for parts/labor/service call. So on Monday I call and point this out and was told it's $132 if he didn't do any work or not.”
Billing dispute: charged $132 service call fee even when no work was performed and tech confirmed no issues — customer not told about the fee in advance.
“I was charged $132 plumber shows up tells me there's no issues with my lines and I didn't owe him anything. A week later I get a bill in the mail for a $132 for parts/labor/service call. So on Monday I call and point this out and was told it's $132 if he didn't do any work or not.”
Reviewer alleges workers are not licensed for heating/AC or plumbing work — 1 of 12 one-star reviews cites this concern explicitly.
“The salesman doesn't know what he is doing. Don't trust this company if you need professional work on heating/Ac or plumbing most of them arnt even licensed to do the job.”
Keep it in proportion: these concerns are cited in 4 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible business practice to curse at fellow drivers for not turning fast enough while driving a company vehicle in the snow. The employee had a cigarette in his mouth and face pressed against the window while vehemently cursing at me and my family. May I add this was while arriving at the subdivision/location of his service call. I know who I won’t be calling or recommending. I can’t imagine this person coming …”
“I was charged $132 plumber shows up tells me there’s no issues with my lines and I didn’t owe him anything . A week later I get a bill in the mail for a $132 for parts/labor/service call . So on Monday I call and point this out and was told it’s $132 if he didn’t do any work or not . This wasn’t an emergency call and it took about a week for them to even show up but I wasn’t rushing them . They did work previously …”
Positive
“Great company great people . System was freezing over came out the next day . They stayed till it was fixed properly . They made sure my family was going to have heat . They only fixed the problem. Would highly recommend them . They didnt overcharge and was reasonably priced. Great company . Very quick to respond.”
“Our AC wasn’t keeping up with the extreme heat lately. Jake was out at our house the day after I called. He was on time, very polite, and explained things to me. When spraying our unit off didn’t solve the issue, he came back at 7:30pm the next day to try another solution. We will definitely be using this company again!!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Should you hire E.J. Thompson & Son LLC?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own E.J. Thompson & Son LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Hurricane · Liberty · Glenwood · Blue Creek