Carter's Plumbing, Heating & Cooling of White Lake
Plumber · Waterford, MI · Open 24 hours per Google listing
Our verdict
Honest diagnostics and same-day service with technicians who go the extra mile—exactly what you want when pipes burst at midnight.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Southfield, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick response and same-day resolution: Josh F. arrived quickly to fix an overflowing toilet with water damage to basement and resolved it same day; Jakob McHale diagnosed and installed a new toilet same day
Cited in 2 of the 5 reviews we analyzed.
No hidden upsells or pressure selling: Reviewer explicitly notes 'I never feel like there's an upsell. If there's not, they'll tell you that too' and Jakob McHale praised for honesty when expensive problem turned out to be simple crack
1 cited review
“I never feel like there's an upsell. If there's not, they'll tell you that too.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Thorough workmanship and attention to detail: Josh F. tightened, adjusted, replaced old sections, checked for further leaks and left everything clean; Derrick W. addressed all plumbing issues beyond the original service call
Cited in 2 of the 5 reviews we analyzed.
Technicians show genuine care and professionalism: Derrick W. made elderly customer 'feel like part of his family' and returned next day on own time to help with new equipment; Josh F. was 'good with dogs'
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We had Raymond B over today to go through our air-conditioning unit. He did an excellent job of explaining everything he was doing. Very professional and polite. We use Carter's for our HVAC issues because they always take before and after pictures of the work they do. Most importantly, I never feel like there's an upsell. If there's an issue they'll tell you. If there's not, they'll tell you that too, instead of …”
“Josh F. did an excellent job fixing a toilet issue in my home. The toilet had been continuously running and overflowing, and the water had even made its way down to the basement. He arrived quickly, was very polite and professional, and took time to check everything thoroughly. He tightened and adjusted all the toilet parts replaced sections that were old, made sure there were no further leaks, and left everything …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,359 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Clarkston · Hartland · Southfield · Atlas