Crown Plumbing
Plumber · San Jose, CA · Open 24 hours per Google listing
Our verdict
4.8★ across 880 reviews but reviewConsistency=0.536; expensive=10, slow_response=4 in 100 analyzed — $200 diagnosis fee for 5-minute unclog and water heater installed then denied, documented in Yelp 1-star reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in San Jose, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response=33 across 100 reviews; same-day scheduling standard, after-hours call answered within the hour
1 cited review
“My bracelet slipped down the bathroom sink at 6pm on a Tuesday and crown plumbing had someone here within an hour. Luis wore a mask and was efficient.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Full-house repipe completed on timeline with fair price; sewer line repair done in same engagement
1 cited review
“Had a great experience with Crown Plumbing for an entire re-pipe of our house. They communicated extremely well, gave us a fair price, and stuck to a real timeline.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star Yelp: installed faulty water heater model (well-known poor quality per other plumbers), then denied the installation despite customer having receipt; repair requests stonewalled
“They chose to install a faulty model (that other plumbers have since told us is of well-known poor quality) that has failed on us twice in the 14 months since install. Both times that we've called on them to repair it for us, they've tried to claim that they never installed it (despite us having the receipt to prove that they did).”
expensive=10 across 100 analyzed reviews; $200 diagnosis fee charged for 5 minutes + hot water run, reviewer felt shocked by cost
“My kitchen sink was only partially clogged. He ran some hot water and then it's unclogged. However, I got charged a $200(after discount) diagnosis fee. I felt quite shocked for a 5 min time he spent at my place.”
slow_response=4; unprofessional=1 — clog returned weeks later (free return), but original timeline described as running late in some cases
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My kitchen sink was clogged so I called Crown plumbing services. The plumber was on time. He shared with me that my kitchen sink was only partially clogged. He ran some hot water and then it’s unclogged. However, I got charged a $200( after discount) diagnosis fee. He told me if any work was performed, it would have been more than $400. I’m new to this but felt quite shocked for a 5 min time he spent at my place. Is …”
“Terrible experience! Last year, one of their employees came out to fix a minor problem for me and we happened to get on the subject of all the work I need done. He said Crown also does home remodeling and I walked him through my two bathrooms that need remodeling so he could give me a quote on those and a full house repipe. I got the estimate and it seemed reasonable, but I needed to save money to pay for it. I …”
“I was very happy with the work that was done by the team of guys that came out. They found a leak under our shed that was sitting on concrete and figured out a way to fix it by doing some major tunneling. With that being said, I would not hire Crown again for anything. Our major concern was communication with the people in the office. Getting info often required multiple calls to their office. The work started on …”
Positive
“Technician was thorough and honest about my issues. He did an outstanding job and was efficient. He was here two years ago for the same problem. He highly recommends replacing pipes under the house which are approximately 70 years old.”
“I want to take a second and write a quick review. My guest bathroom toilet was backed up and i could not get it to flush. I reached out Crown Plumbing and spoke to Abraham and he immediately had me on schedule within minuets. The next day Pablo came out with amazing customer service and had my toilet working in no time. The level of customer service is second to non. If you have any plumbing needs call Crown …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
9 of 100 analyzed reviews are 1-star with expensive and unprofessional themes not reflected in 4.8 Google rating; Yelp 1-star documents installation denial despite receipts.
Should you hire Crown Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Crown Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: San Jose · Saratoga · Mount Hamilton · Stanford