Roto-Rooter Plumbing & Water Cleanup

Very quick response. Ivan was professional, personable and got right to the problem and explained everything as he went along. I appreciated that they sent Patrick and Christopher to explain other options and offer to follow up anytime. They did not give a strong up sell which I really appreciated. I was also given a discount for being a past customer. Roto Rooter put their best foot forward today.

Theo was a fantastic technician. He was thorough in finding the problem and explained everything every step of the way. He treated the customer with respect and was clearly knowledgeable of tankless water heaters. I would definitely use Roto Rooter again for my plumbing needs.

We had a clog in our drain and we called them out. Ruben came out and was super friendly and knowledgeable. He knew exactly what the issue could be and started right away on snaking the drain. Once he was all done he informed me that the line is now clear and that one of his other techs was going to come out with a scope to check the line. They both were amazing and really helped me out!

I called them for a simple clogged toilet. The tech was great, came and used a drain auger ($40 on Amazon) to fix it in 10 mins. Problem is that they charged me $400!! That's price gouging. While I admit they gave me an invoice before starting, they could have told me when I scheduled the appointment. Clearly they charge these rates for simple toilet clogs so why not be pricing transparent. Hard to wait for 3 hours for them and then send them back because I needed this fixed. Per the response to the review, I called Pat Swanson who kindly replied to me that he was escalating and a corporate person would call. That person left a message simply stating that their standard prices for toilet repair started at $400 but they couldn't be transparent because it could be higher. Not a useful response at all. Simply put, this shows lack of price transparency and pricing that is outrageous and unfair. Be forewarned when calling this company.

Miguel and Brian were awesome! We had a pipe leaking under our old mobile home and Miguel was very transparent and honest about everything along the way. They fixed up a number of things and answered all my questions along the way. Double checked things I asked them to look at as well. They found multiple issues in our old pipes and made sure to take the time to double check their work along the way and nothing ever felt rushed. You could tell Miguel really knows what he’s doing and cares about his work. We really appreciate his honest and hard work. Great knowledgeable plumber and we would request him again in the future if we have to call one out. Thank you Miguel for all you did for us we seriously appreciate it!! Literally ABOVE AND BEYOND 10/10!