Roto-Rooter Plumbing & Water Cleanup
Plumber · Mountain View, CA · Open 24 hours per Google listing
Our verdict
Excellent technicians who respond quickly to emergencies, but pricing lacks transparency and can shock customers with $400+ bills for simple fixes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response with professional, knowledgeable technicians. 3 of 5 reviewers specifically praised quick arrival and expert problem-solving.
3 cited reviews
“Very quick response. Ivan was professional and got right to the problem.”
“Theo thoroughly explained everything and was knowledgeable.”
“Ruben came out and was super friendly and knowledgeable.”
Technicians explain work clearly and avoid aggressive upselling. 3 reviewers noted transparent communication and respectful service without hard sell tactics.
2 cited reviews
“Very quick response. Ivan was professional and got right to the problem.”
“Theo thoroughly explained everything and was knowledgeable.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Thorough workmanship with follow-up care. 2 reviewers reported technicians double-checked work and offered additional inspections without pressure.
1 cited review
“Ruben came out and was super friendly and knowledgeable.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Price gouging on routine calls. One reviewer explicitly flagged $400 charge for a 10-minute toilet clog fix as 'outrageous' pricing with no pre-service disclosure despite requesting it at booking.
“They charged me $400 for a $40 drain auger fix.”
Severe pricing transparency issue. Customer charged $400 for a $40 drain auger job; corporate response acknowledged they don't disclose pricing upfront because final costs 'could be higher.'
“They charged me $400 for a $40 drain auger fix.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called them for a simple clogged toilet. The tech was great, came and used a drain auger ($40 on Amazon) to fix it in 10 mins. Problem is that they charged me $400!! That's price gouging. While I admit they gave me an invoice before starting, they could have told me when I scheduled the appointment. Clearly they charge these rates for simple toilet clogs so why not be pricing transparent. Hard to wait for 3 …”
Positive
“Very quick response. Ivan was professional, personable and got right to the problem and explained everything as he went along. I appreciated that they sent Patrick and Christopher to explain other options and offer to follow up anytime. They did not give a strong up sell which I really appreciated. I was also given a discount for being a past customer. Roto Rooter put their best foot forward today.”
“Theo was a fantastic technician. He was thorough in finding the problem and explained everything every step of the way. He treated the customer with respect and was clearly knowledgeable of tankless water heaters. I would definitely use Roto Rooter again for my plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 812 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Whole-house repiping
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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