Catons Plumbing, Drains & Water Cleanup
Plumber · Baltimore, MD · Open 24 hours per Google listing
Our verdict
Excellent emergency responders with same-day service, but office communication breaks down on complex jobs and billing disputes are leaving customers stranded with non-functional systems.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Baltimore, MD · compare all →
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Consistently fast emergency response: 11 reviews mention same-day arrival, weekend/late-night availability, or arrival within 2 hours
1 cited review
“so reliable, someone over same day”
Cited in 7 of the 89 reviews we analyzed — 6 cited reviews not excerpted here.
Field technicians consistently praised for professionalism and knowledge: 15+ reviews specifically compliment individual plumbers (Henry, Danny, Ramon, Kevontay, Derrick, etc.) as friendly, knowledgeable, and patient
Cited in 6 of the 89 reviews we analyzed.
Strong reputation for long-term customers: One 20+ year customer describes them as 'always dependable' and 'go to plumber'
Cited in 1 of the 89 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Workmanship liability disputes: Two 1-star reviews allege plumbers caused damage during service—one left a boiler non-functional after a pipe replacement, another flooded a townhouse causing mold
“boiler fully functional before, non-functional after”
Cited in 2 of the 89 reviews we analyzed.
Red flag
No-show and scheduling failures: Two customers report missed appointments or plumber never arriving despite confirmed scheduling
Cited in 1 of the 89 reviews we analyzed.
Red flag
Office conflict and unresolved complaints: One customer reports office staff (April) exhibited 'nastiest attitude,' quoted inflated estimates ($10,000) unprompted, and manager failed to show up for scheduled follow-up appointment
“lied about services included, nasty attitude office”
Red flag
Refusal to accept responsibility: One detailed complaint describes manager (Durrell) explicitly stating he 'did not believe anything' the customer said and would 'go to bat for his plumber regardless'
“boiler fully functional before, non-functional after”
Red flag
Billing disputes with unfulfilled promises: Customer was promised no charge for warranty work, contradicted on-site by plumber's $199.80/hour rate, and promised refund callback never materialized until escalation
“boiler fully functional before, non-functional after”
Office communication and billing transparency issues: Multiple customers report being misled or unclear on pricing and what services are included before payment
“lied about services included, nasty attitude office”
1 more cited review
“fair quote, great job, office could communicate better”
Pricing inconsistency: Two separate customers report significant cost escalation, including quotes ranging from $6,000-$13,000 for complex jobs where initial diagnosis was questioned
Cited in 1 of the 89 reviews we analyzed.
Performance gaps on complex plumbing: One experienced retired plumber's review notes office communication 'could have been better' on a major sewer line job
“fair quote, great job, office could communicate better”
Keep it in proportion: these concerns are cited in 6 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If I could give them zero stars I would. The plumber that repaired my leak flooded my lower level of my townhouse. Now it has mold and they refusing to fix it.”
“We couldn't be more disappointed in this terrible customer service and handling of billing and complaints. Do not sign a contract with this company.”
“Highly DO NOT recommend this company unless you want to be lied to about what services are included in what you pay for, even when they’re written explicitly on the invoice. I had a main line clog and when the plumber came to my house, we went through what was included in the payment of over a thousand dollars, where he explicitly wrote on the invoice before I signed ‘camera scope included.’ When I called the office …”
Positive
“Highly recommended. When another plumbing company cancelled on me last minute, Caton’s was able to send someone same day. They arrived on time after calling to confirm they were on the way. Henry and his associate were very friendly, respectful and explained things in a way I was able to understand. Will definitely be my first call in the future when another plumbing issue arises.”
“On incredibly short notice, Caton was able to schedule a call and come out later in the evening. I had a bad leak in the kitchen sink. Henry came out and assessed the problem instantly and gave me all available options. He thoroughly informed me. He was incredibly respectful, professional, and knowledgeable. Really glad they were able to assist me. He came out and followed up with the perfect install. Grateful to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Should you hire Catons Plumbing, Drains & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Catons Plumbing, Drains & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Pikesville · Baltimore · Annapolis Junction · Cooksville