Carter's My Plumber - Plumbers Indianapolis, Water Heater Repair
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 1283 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1283 Reviews Tell Us
Emergency Response
Consistently fast scheduling and same-day service across multiple review mentions
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing runs higher than reviewers expect; one reviewer questioned $600 toilet rebuild cost and another noted 'probably not least expensive'
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Professional demeanor and respect for home (shoe covers, personable staff like Wes and Luke W.)
Communication
Proactive customer service touches like text reminders, technician photos, and annual maintenance scheduling
Pricing
Pricing runs higher than reviewers expect; one reviewer questioned $600 toilet rebuild cost and another noted 'probably not least expensive'
Customer reviews
Reviews from Google, Yelp & more
Easy scheduling and same day service. Technician arrived on time, identified leaky toilet problem, thoroughly described fix and repaired during visit. Respectfully wore shoe covers. Probably not least expensive but you get what you pay for. Able to use discount coupon. Overall very pleased.
It was time for our water heater to be serviced. Scheduling was a breeze and we were able to get an appointment within days. Wes, the plumber, was personable and knowledgeable. Showed me in depth on the system and what he was planning to do. Very respectful and kind. Would definitely use again and highly recommend.
Wes was great. Very informative and got the job done. He informed me of all my options and he respected what I chose without trying to upsell. I admit, I’ve never hired a plumber, so I had no idea what to expect price wise. $600 to rebuild the toilet seemed a bit high, but I needed the toilet fixed so I went ahead with it. Hopefully this was industry standard pricing. But my experience with the communication and service was great!
We had a fantastic experience with Mr. Plumber, especially Luke W., who was thorough, professional, and incredibly helpful throughout our water heater installation. He took the time to clearly explain the issues and our options, making sure we felt informed and confident in the decisions being made. Luke not only did an excellent job solving the problem, but he also kept our budget in mind and helped us choose a cost-effective solution. We truly appreciate his care, expertise, and quality work, and highly recommend Mr. Plumber.
Carter's My Plumber has never disappointed. They truly go above and beyond in their approach to earning your business and delivering solid service. I've used them for multiple plumbing needs from an urgent call for a hose leak that flooded my basement to installation of my new water heater (which they now flush yearly). I like that they text reminders and send a picture of the tech who will be arriving.
Business details
Service area
Based in Indianapolis. Serves 9 nearby cities within 20 miles:
Carter's My Plumber - Plumbers Indianapolis, Water Heater Repair