Pristine Plumbing
Plumber · Indianapolis, IN · Open 24 hours per Google listing
Our verdict
Excellent emergency responder with strong workmanship, but pricing transparency is a major concern—one elderly customer was charged $4,000 for what neighbors called a ripoff.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Indianapolis, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responds quickly to 2am emergency calls; one reviewer received service by 9:15am same day with professional, respectful demeanor
1 cited review
“called Pristine at 2 am... sent Derrick at about 9:15 am... Life saver”
4 of 5 reviewers praise exceptional workmanship, attention to detail, and willingness to work through complex problems without cutting corners
3 cited reviews
“never once cut corners. They worked through every challenge and kept us informed”
“clearly explained the issue, walked me through diagnostic step by step, detailed estimate”
“called Pristine at 2 am... sent Derrick at about 9:15 am... Life saver”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication and transparent estimates; multiple reviewers report detailed explanations and step-by-step walkthroughs before work begins
2 cited reviews
“clearly explained the issue, walked me through diagnostic step by step, detailed estimate”
“never once cut corners. They worked through every challenge and kept us informed”
Owner personally intervenes in complex cases and has offered free labor to offset costs for customers
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews reports potential price gouging targeting vulnerable customer (elderly, fixed income); reviewer provided detailed before/after photos and corroborating neighbor testimony
“charged $4,000 to my 81-year-old mom... this company is a rip off”
Severe pricing discrepancy: One elderly customer on fixed income was charged $4,000 for approximately 1.5 hours of labor plus ~$500 in parts; neighbors and the customer's own family confirmed overcharging
“charged $4,000 to my 81-year-old mom... this company is a rip off”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Spoke to the owner and he said this is normal $4,000 for a job that the employee said that would only take an hour and a half if they'd had the parts and the parts couldn't have been but about $500 but we were charged $4,000 to my 81-year-old mom an elderly that's on a fixed income who this company took advantage of. Look at the pictures the before and after that I'm posting this company is a rip off be aware. They …”
Positive
“I had a pair of leaking hot water valves in my kitchen. I called Pristine at 2 am after giving up on fixing it myself. They sent Derrick at about 9:15 am and he had it fixed within an hour. Life saver. He wore the booties and was very kind and not condescending at all. $540 in total, which is about what I expected and worth every penny.”
“I had an incredible experience with this plumbing company. They truly went above and beyond in every way. The owner personally stepped in and even offered free labor to help resolve the issue, which saved me thousands of dollars. Not only were they honest and professional, but the quality of their work was excellent. They took the time to explain everything, worked efficiently, and made sure the job was done …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,634 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Pristine Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Brownsburg · Whiteland · Indianapolis