L. D. Smith Plumbing & Drains

Our gas hot water heater stopped working last Sunday and we have been dealing with our home warranty company without success Our hot water heater was still under warranty and I called LD Smith 3 days later about replacing our water heater under the factory warranty. Mason and AJ came out the next day gave us an estimate for the installation and we were back online in just a few hours. They even used another employee to pick up and deliver the new hot water heater, so they could keep working to remove the old one Great experience. We've used them before and we will use them again.

We had a wonderful experience with Mason. He checked out our sump pump and water softener and replaced our water heater. He was very polite and respectful and kept us informed along the way. No complaints at all — he did a great job! Nick was also here assisting, and he was great as well.

David was very prompt to respond to a leak in the copper piping leading from our water heater; he did a great job of explaining the issue and summarizing the repairs afterwards. He was great about partnering with our Home Warranty company who was reimbursing us for the work. Very happy to have received a quick and friendly service.

LD Smith replaced our clay tile sewer line via pipe burst in Jan 2026. This is a high-functioning team. Great service, communication, and very competitive pricing. Sewer Line Assessment Joe conducted a thorough assessment of our sewage system, showed genuine curiosity in understanding some peculiarities (which no plumber had done before), and even got in both crawlspaces with me to answer some of my questions. In addition, he was knowledgeable (from my viewpoint), and straightforward. Fielded my follow-up calls, questions, and requests with patience and detail. Great start. Estimate No pushing, no BS. The estimate came in far more reasonable compared to the other local competitors. I was shocked. Sewer Line Replacement A 3-person team (Trevor, Mark, and Russell) conducted the work. All were on-time, communicative, courteous, and professional. I appreciated Trevor on his own initiative called out the utilities again to verify their path was clear. No issues to date with the new line.

Mason originally came to conduct an annual maintenance assessment. He identified a small leak in our water heater and suggested we keep an eye on it. He also addressed a concern we had about the garbage disposal. He tightened some screws and again suggested we keep an eye on it. No pressure at all. He did provide quotes to address both potential issues. The leak in the water heater grew progressively worse. I called other professional plumbing companies and did not find anyone that would save us much over what LD Smith quoted. We reached out and Mason was on-site the same day and did an excellent job. What spoke to me over and above his professionalism was the positive way Mason spoke of his employer. He said LD Smith was a great place to work and he feels fortunate to work for them. I think LD Smith is great too and they are lucky to have an associate like Mason! Thank you both!