Butts Plumbing
Plumber · Avon Lake, OH
Our verdict
Butts Plumbing holds 4.8★ across 160 reviews; 88 of 100 analyzed are 5-star with fast_response=21 and fair_pricing=8 — offset by 4 no-show/slow_response incidents and 1 unprofessional tech complaint.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response=21 across 100 analyzed reviews; Saturday emergency water heater with bulging tank and failed expansion tank answered, tech on-site within 2 hours (7z00yg4cY47E5dHm4dEW).
2 cited reviews
“I called Butts Plumbing on a Saturday morning after one of my two water heaters went bad. I was going out of town so I needed this addressed immediately. The tank was bulging out, the expansion tank was defective, and the shut off valves were not working... Butts answered their phone, was responsive, came out within a couple hours, troubleshooted the problem, and fixed everything fast.”
“Butt's quote was also half of another local company, and they even went above and beyond to help install parts of my sink that were not on the original request. They will be our go-to plumbing service going forward.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
fair_pricing=8 and cheap-plumber=14 across 100 reviews; one quote came in at half a competitor's price with scope expansion included at no extra charge (Zaiyyxu189VMyZGnznd8).
1 cited review
“Butt's quote was also half of another local company, and they even went above and beyond to help install parts of my sink that were not on the original request. They will be our go-to plumbing service going forward.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Sump pump replacement and water heater installs covered with technician-level knowledge; Collin and Sam called out by name across multiple reviews (5NXjyU7lIUzPeJk1mRJh, 1ZSwg4FgjixWQa4RR7EB).
1 cited review
“Called Butts and a service tech arrived in less than 2 hours. Collin was super knowledgeable and figured out the problem. Sump pump needed to be replaced. Collin installed pump and did a great job taking out old hydro backup which hadn't worked in years.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Customer waited all day for 8am–4pm window; no-show, no call — lost entire day waiting (KWSCa5fgpCKhFAhGdK4L, 1-star, 2023).
“I made an appointment they told me they would be there between 8:00 a.m. and 4:00 p.m. and they never showed up and they never called me to let me know they weren't coming. I could have just called another plumber and had them look at my problem but I wasted a whole day with these guys.”
Red flag
Tech came to measure for ice maker waterline, never called back or returned (r8s4cMAfWU4SC99SV7Hr, 1-star, 2025).
Cited in 1 of the 100 reviews we analyzed.
4 slow_response incidents in 100 analyzed reviews including a full-day no-show without any call (KWSCa5fgpCKhFAhGdK4L); refrigerator waterline — tech measured and never returned (r8s4cMAfWU4SC99SV7Hr).
“I made an appointment they told me they would be there between 8:00 a.m. and 4:00 p.m. and they never showed up and they never called me to let me know they weren't coming. I could have just called another plumber and had them look at my problem but I wasted a whole day with these guys.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called and requested a waterline to be installed for an icemaker in our fridge. An older guy came and measured. He never called and never came back. I would give zero stars if I could.”
“Tech was very disrespectful”
“I am doing a bathroom remodel and I decided to use Butts Plumbing. They did such an amazing job on my refrigerator water line for ice. I wish I had just stayed right there. Well, because of the work on that line I decided to call them to fix my bathroom pipe. I called butts plumbing and the service manager, I believe his name was Jason, came out and said that the job would be between 350-400 dollars to remove the …”
Positive
“John came out and installed a new hot water heater today. Pricing was fair, and John was professional, friendly, prompt and overall great. Thank you Butts Plumbing and John. You have my business going forward!”
“Samuel from Butts installed my two new replacement sump pumps and optimized the piping as well. Looks and works excellent. Services call price was very reasonable. Will use them for all my plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Butts Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Butts Plumbing?
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Find plumbers near you
Butts Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Avon Lake · Lorain · Strongsville · Cleveland