Burkhardt Heating, Cooling, Plumbing & Electric
Plumber · Brookfield, WI · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fair pricing, but a critical no-show incident raises serious concerns about reliability when you need them most.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Waukesha, WI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong technical competency: 3 of 5 reviews highlight knowledgeable, fast, thorough work from named technicians (Danny, Tom, Carl, Gavin)
2 cited reviews
“Tom showed up promptly at 8am, very efficient, thorough cleanup.”
“Very knowledgeable, competent and fast, found multiple issues.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Transparent upfront pricing: 1 review specifically praises cost disclosure before work begins
1 cited review
“Diagnosed problem, told cost upfront, fixed it, works great.”
Reliable scheduling with set time windows instead of 'fluid' all-day waits, per 1 reviewer
1 cited review
“Tom showed up promptly at 8am, very efficient, thorough cleanup.”
Long-term customer retention: 1 review reports years of satisfied service with maintenance program enrollment
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical no-show on emergency plumbing appointment: 1 of 5 reviews reports no arrival and no call despite confirmed appointment, forcing customer to call competitor who resolved the problem in 20 minutes
“Did not show up, did not call despite appointment confirmation.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I wish there was zero stars. NO SERVICE 🤮 We had a significant plumbing leak and made an an appointment a day in advance. Not only did they NOT SHOW UP but also they DIDNT EVEN CALL. I appreciated that they were working us in and hey, they had people ahead of us to follow up on commitments BUT I MADE IT VERY CLEAR that if they couldn’t follow through, to let me know when I set the appointment. The gal on the phone …”
Positive
“I was looking for an electrical company that I could schedule to come out to do change some ceiling fans, can lights, change a dimmer switch and trouble shoot a ceiling fan that stopped working. I called three electrical companies. The first two companies wanted to schedule me on their "fluid" schedule. What the heck is a fluid schedule you might ask? (I had never heard of that before) A fluid schedule is when you …”
“Danny did a great job. He was very personable and courteous, diagnosed the problem, told us what it would cost up front, then fixed it and so far it works great. Would definitely use the service again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 539 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Waukesha · Hartland · Thiensville