Brothers Plumbing, Air & Electric
Plumber · Greer, SC · Open 24 hours per Google listing
Our verdict
Fast emergency response and skilled technicians, but expect premium pricing and occasional service follow-up issues on complex repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Greer, SC · compare all →
Our opinion, based on the 114 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Next-day or same-day emergency availability even when fully booked. Multiple reviewers report scheduling within hours or next day for urgent issues.
Cited in 4 of the 114 reviews we analyzed.
Consistent on-time arrivals and prompt scheduling. 6 reviewers specifically mention punctuality, on-time arrival, or same-day confirmation calls.
Cited in 6 of the 114 reviews we analyzed.
High workmanship quality and willingness to solve complex problems. Owner and multiple technicians documented going above and beyond—owner Tyler came out multiple times for difficult water issue, crew stayed full day for permanent fix.
Cited in 4 of the 114 reviews we analyzed.
Honest assessment and no pressure to upsell. Technician quoted only $49 service fee when could have charged hundreds; another tech declined to push unnecessary repairs.
Cited in 2 of the 114 reviews we analyzed.
Strong track record with repeat customers and multi-property commercial accounts. Multiple reviewers used Brothers 2+ times; realtor with 15+ rentals relies exclusively on them.
Cited in 3 of the 114 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two 1-star reviews from 2018 report same critical issue: initial repair claimed as 'fixed' but same problem recurred within days. Both customers felt unresponsored and unsupported for follow-up.
Cited in 2 of the 114 reviews we analyzed.
Red flag
After-hours support unresponsive. One 1-star review states 'after hours help hangs up the phone on you'; another notes late-night call returned next morning only.
Cited in 2 of the 114 reviews we analyzed.
Red flag
Resistance to emergency follow-up visits for recent failures. Customer with $30k+ account reported company refused same-day technician for AC failure 48 hours after initial service, insisted on 4pm appointment and additional $169 service call charge.
Cited in 1 of the 114 reviews we analyzed.
Pricing consistently described as 'very high,' 'excessive,' or premium compared to competitors. Four reviews mention high costs; one San Francisco-area homeowner said upstate pricing equals Bay Area rates.
“charges seemed a bit excessive given that they changed a few breakers”
Cited in 4 of the 114 reviews we analyzed.
Dispatch and service call fees ($70 overhead charge noted; $169 service call fee mentioned) add significant cost on top of labor and parts.
Cited in 2 of the 114 reviews we analyzed.
Parts markups may be steep. One reviewer noted $211 charge to replace a $69 capacitor (3x cost), though reviewer acknowledged legitimacy of labor charge.
Cited in 1 of the 114 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 114 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“When they say they fixed the issue don't for a second believe it. We are having to call another company to fix the issue they said was fixed. Paid for and not our problem. Their after hours help hangs up the phone on you. Save your self some money and time and hassle. Just pray on your drain because they won't fix it and won't back up their work. Report them to the bbb I know we are and talking to our legal counsel …”
“Wish I could leave zero stars. We're out 2 days ago. Said it's fixed same problem and water overflowing and they say well until your property company gives us another work order not our problem pretty much. I have owned rental houses and used plumbers many times to service those and these guys must have no clue.”
“Just to inform people about this company I spent thirty thousand dollars replacing three new AC units in the past two years the install was good .I hand a five ton unit not functioning properly that was cycling every fifteen seconds I called they sent a Technician out the next week was quite a long time I know some things about HVAC this was probably a capacitor issue the Tech diagnostic test showed the capacitor …”
Positive
“Called about installing some dimmer switches for some recessed lighting. I was expecting to have to schedule someone 3 weeks out. I worked with Sarah on scheduling and had a technician show up the next day! Nick arrived on time, answered all our questions and finished the install within minutes. Very professional, very accommodating with schedules and very responsive. Highly recommend!”
“Great service, we had an exterior gas line leak. The technician showed up on time and was very friendly and knowledgeable. He had the job done in no time and it did an amazing. Will definitely use them again for future repair needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9/5 (1295 reviews) vs. Yelp 4.2/5 (25 reviews) shows 0.7-star gap. Yelp contains multiple 1-star service failures (2018, 2022) with warranty/follow-up issues absent from recent Google reviews, suggesting either improved practices or that dissatisfied customers migrate to Yelp. BBB A+ and zero complaints in 3 years support recent improvement.
Should you hire Brothers Plumbing, Air & Electric?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Brothers Plumbing, Air & Electric?
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