Black Diamond Experts, Electric, Plumbing, HVAC
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
96 reviews analyzed, 90 are 5-star but 6 are 1-star — 5 slow_response complaints including a 3-week reschedule offered the morning of the appointment.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Provo, UT · compare all →
Our opinion, based on the 96 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
22 workmanship and 49 professional mentions across 96 reviews — HVAC + electric + plumbing scope handled by one company
1 cited review
“Todd and Joe repaired a shorted neutral and added a 220v circuit in our garage. They were thorough, careful, and kept me in the loop throughout the work.”
Cited in 3 of the 96 reviews we analyzed — 2 cited reviews not excerpted here.
Manufacturer warranty work completed at no charge per evidence quote
1 cited review
“Black Diamond consistently provides outstanding service and great communication! They always show up when scheduled and did our manufacturer's warranty work at no charge.”
Same-day or next-day diagnostic-to-fix turnaround documented for furnace failures
2 cited reviews
“My furnace stopped working overnight so I called for help. David showed up exactly when he was scheduled; He was professional and went right to work to solve my issue.”
“Todd and Joe repaired a shorted neutral and added a 220v circuit in our garage. They were thorough, careful, and kept me in the loop throughout the work.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Same-day cancellation with 3-week reschedule offered — 1-star review calls this unacceptable
“I scheduled an appointment at the beginning of the week, but they texted on the morning of the scheduled appointment (at the end of the week) saying that they were canceling and asking if they could reschedule it in three weeks, which is their first available time.”
5 slow_response complaints in 96 reviews — one customer was told the next slot was 3 weeks out, morning of the original appointment
“I scheduled an appointment at the beginning of the week, but they texted on the morning of the scheduled appointment (at the end of the week) saying that they were canceling and asking if they could reschedule it in three weeks, which is their first available time.”
Keep it in proportion: these concerns are cited in 1 of the 96 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“It's unfortunate, they used to be very consistent and reliable, but the last two jobs I've done with them have been a mess. Many missed appointments, you just can't rely on them anymore. Edit: When I called an AI informed me my appointment has been delayed yet again... Stellar service...”
“UPDATED 19-Sept-2025 As you can see below, Black Diamond responded to my feedback by inviting me to call them. I called and spoke with someone in Revenue Accounting who told me someone in charge would call me back to discuss my concerns. It's been 4 days and no one has called me back. It seems Black Diamond must have their bots replying google review responses as well! 12-Sept-2025 We've used Black Diamond …”
“I scheduled to have the MagicPak unit in my condo as these guys are one of the few that I've been able to find that service them that also do electrical and plumbing. Long story short appt was set for between 12pm - 16:00 @ 11:37 I texted to ensure the appt hadn't been cancelled or rescheduled. At 11:43 I received txt informing me the appt was still on, and given a number to call for an ETA which I did and was told …”
Positive
“David did a great job with our HVAC tuneup! He was on time, fast, and gave us lots of good information about maintenance. Would definitely recommend to others!”
“Rusty was knowledgeable and efficient.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Should you hire Black Diamond Experts, Electric, Plumbing, HVAC?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Black Diamond Experts, Electric, Plumbing, HVAC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Provo · Payson · South Jordan