Big Brothers Home Services
Plumber · Salt Lake City, UT · Open 24 hours per Google listing
Our verdict
4.9★ on 795 reviews with 88% 5-star and 0 BBB complaints in 4 years; strong toilet, water heater, and sewer coverage — one $688 charge for a 15-minute repair and one reported profane voicemail are the notable exceptions.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Salt Lake City, UT · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Zero BBB complaints in 4 years of operation; professional theme in 48 of 100 analyzed reviews — highest of any plumber in this batch
1 cited review
“Frank was exceptional to work with! I truly appreciated his attention to detail and how courteous and professional he was throughout the entire process. He made sure to take care of all the intricate details with my Water Softener and RO system installation at two locations.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day response and clear communication: reviewer called, came same day, described technician as 'responsive, communicative and transparent'; fast_response in 11 of 100 reviews
2 cited reviews
“Could not recommend them more highly. Came the same day I called, highly responsive, communicative and transparent. Mark the technician was polite, clear and got the job done quickly.”
“Brandon came out and had such a kind aura it put me at ease right away. He fixed my issues very quickly and the price was more than fair. Brandon is a kind man. I will always recommend him from now on!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner made profane calls to a wrong number and left swearing voicemails — documented in 1-star review
Cited in 1 of the 100 reviews we analyzed.
Pricing high for short-visit work: $688 charged for approximately 15 minutes of work on shower nozzle where customer's husband had pre-disassembled everything; reviewer called it 'highway robbery'
“He was at our house maybe 15 minutes and we were charged $688 even though my husband had everything already pulled apart. This is highway robbery! We won't be using their services any more.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had a blocked central water pipe. In trying to snake a toilet to unblock the pipe beneath, instead of their snake going down the central pipe where it needed to go, Big Brother Home Services accidentally snaked through the wall horizontally into the toilet in the other bathroom and broke the ceramic, destroying that toilet. We asked them to provide a toilet free of charge of the same brand, Kohler, as the one …”
“They wanted $140 to simply caulk a tub spout. Seriously? Yikes. I did like the advice we got about how to keep the kitchen sink odor free, so at least it wasn't a complete waste of the service fee.”
“When I say that this is the worst customer service I've ever experienced, I'm not exaggerating. I would not recommend this company to anyone. They're extremely unprofessional. We had an appointment scheduled for arrival between 12-4 PM. We gave it an hour assuming they're running late to check in. Then we called in to try to get an ETA which was nearly impossible and we called in a few more times. I was told that …”
Positive
“We had a water leak pipe and they came and gave us price originally. They started to finish and realized it was better to take more off. They recommended us and gave us a good price. To do the extra stuff. I recommend the big brother company they are nice people, and took care of us to get our water pipe line.”
“And then just say great fix with big brother plumbing was absolutely phenomenal. He was professional courteous and very professional. It is a pleasure having him in my home. I would recommend this plumbing company over all others. The pricing was fair and competitive. Thank you Frank from Big Brother plumbing you were absolutely amazing. Can't say enough about this guy. So kind and courteous great working individual.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Big Brothers Home Services?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Big Brothers Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Salt Lake City · South Jordan · Herriman · Park City