Best By Farr LLC
Plumber · Cottonwood, AZ
Our verdict
Of 100 reviews, 83 are 5-star with 41 citing professionalism — Wade and Seth named for thorough HVAC inspections, but 16 1-star reviews flag post-ownership-change service decline.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Cottonwood, AZ · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Long-tenured customers (10+ years, 22 years) cite consistent quality maintenance with no surprise add-ons.
Cited in 2 of the 100 reviews we analyzed.
Holiday-weekend A/C emergency response documented — tech came out and got A/C running on a holiday weekend.
1 cited review
“Very nice, came out on a holiday weekend and got our A/C up and running again. Knowledgable and good advice given.”
Wade is named for water-leak source diagnosis and difficult re-wiring work that other techs would have struggled with.
1 cited review
“Wade quickly found the source of the leak and fixed it. Problem solved.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple reviewers flag a service decline 'under new ownership' — promised follow-up quotes never arrived and warranty work was refused.
“They are under new ownership and it is a disaster. No customer service, no warranty for their work and no respect for customers that they have done work for.”
1 more cited review
“the lead tech Travis came out to our house this past Monday, July 19, 2021, and he promised to write up a quote that afternoon or by the next morning. Two days later”
One reviewer reports a new install failed within 2 years after they ordered the wrong unit initially and took 7 months to replace it.
“They are under new ownership and it is a disaster. No customer service, no warranty for their work and no respect for customers that they have done work for.”
Two reviewers cite communication failures — quotes promised and not delivered, callbacks not returned.
“the lead tech Travis came out to our house this past Monday, July 19, 2021, and he promised to write up a quote that afternoon or by the next morning. Two days later”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Instead of Best by Farr this heating/ac company should be called "WORST BY FARR"! Meanspirited customer service (disservice) , incompetent repairmen, delayed repairs, and just plain poor business practices. I paid alot of money and never even got what I requested. There must be other heater/ac repair companies in the area that care for the customer in a professional and respectful manner. But avoid Worst by Farr …”
“BUYER BEWARE!!! I have used Best By Farr in the past, the last time being several years ago. I had been satisfied with their work and their prices were reasonable. I had an issue last month with a thermostat in a rental condo unity that I own in Sedona. The new tenant was having issues with the thermostat that was only a few years old. I called and requested to have a tech from Best By Farr to go out and access the …”
“Travis came to my office. I called for a replacement HVAC system. He immediately started trashing the previous installation. I believe he was correct, but then told me my system cannot work. Yes, Ok. But he said he was there to fix it. Wait, what? I didn't want it fixed I wanted it replaced. Then he said he wouldn't do that until he figured out why it wasn't working. He'd just told me it can't be fixed. Then he …”
Positive
“Best By Farr has been servicing our HVAC system for many years. We have been extremely pleased by the knowledge and care of their technicians so we called them with a recent water leak in a bathroom ceiling. Wade quickly found the source of the leak and fixed it. Problem solved.”
“We are very happy with the service provided by Best By Farr. We had a wiring issue and Wade made a difficult re-wiring job seem easy. He never gave up or showed frustration (I would have!). They have done our spring and fall maintenance since we moved here, and we don't plan on changing to another company.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Best By Farr LLC?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Best By Farr LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cottonwood · Prescott Valley