R.E.D. Plumbing Inc.
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Exceptional workmanship and same-day emergency response, but scattered appointment reliability issues suggest capacity management problems during busy periods.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 147 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Outstanding emergency responsiveness: 6 reviews explicitly mention same-day service, after-hours callbacks, or weekend/holiday availability (Christmas Eve sewer line, Sunday afternoon hot water reset, pre-opening voicemail callbacks)
1 cited review
“Hope called me back promptly, scheduled help for same day”
Cited in 6 of the 147 reviews we analyzed — 5 cited reviews not excerpted here.
Diagnostic expertise saves money: 3 reviews highlight problem-solving that prevented unnecessary work (IR gun saved drywall ripping, diagnosed groundwater vs. main line leak, sewage pump repair vs. replacement)
1 cited review
“Russell brought his own IR gun and saved drywall ripping”
Cited in 3 of the 147 reviews we analyzed — 2 cited reviews not excerpted here.
Thorough explanations and teaching: 4 reviews specifically praise technicians for explaining work in detail, offering options, and educating homeowners (water heater flushing lessons, valve maintenance instruction, backwater valve reconfiguration explanation)
2 cited reviews
“Russell went above and beyond with efficiency and communication”
“Russell brought his own IR gun and saved drywall ripping”
Cited in 4 of the 147 reviews we analyzed — 2 cited reviews not excerpted here.
Accountability for past work: 1 review shows company stood behind installation error from 8+ years prior and paid for full repair without pushback
Cited in 1 of the 147 reviews we analyzed.
Consistent on-time arrival and professionalism: 5+ reviews cite on-time performance, cleanliness, respectful demeanor, and cleanup
Cited in 5 of the 147 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 75 reviews mention appointment no-shows or significant delays (1 hour+ after rescheduling, 2-3 hours on initial visit); at 75 reviews total, this represents a small but notable pattern suggesting occasional scheduling breakdown, possibly during peak periods
Cited in 2 of the 147 reviews we analyzed.
Red flag
1 outlier 1-star review with no substance (complaint about employee at gas station, unrelated to plumbing service quality); dismissible but noted
Cited in 1 of the 147 reviews we analyzed.
Red flag
1 complaint of poor service and inadequate training with no specifics; isolated but suggests occasional service variance
Cited in 1 of the 147 reviews we analyzed.
Appointment scheduling inconsistency: 2 separate reviews report significant arrival delays (1+ hour late on rescheduled appointment; 2-3 hour delay on initial visit, requiring reschedule)
Cited in 2 of the 147 reviews we analyzed.
Scope creep on estimates: 1 review shows technician quoted 2-3 hours for estimate but showed up without intention to complete work same day, requiring another scheduling call
Cited in 1 of the 147 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 147 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Poor service, with employees that need more training. In a nutshell...they are a hot mess.”
“I scheduled them and they were running several hours behind. I rescheduled and they put me on first thing in the morning to ensure they would be on time, is what they told me. They scheduled me for 8:30 and it is now 9:30 and they still haven't been here yet. I heard they're pretty good, which is why I called them, but disappointing that they can't stick to their appointment times because I have a job and I …”
“R.E.D. Plumbing had done the original plumbing installation on my home built 2 years ago. I purchased it in January 2018 so it was cold outside & didn't notice that the cold water in my kitchen & guest bathroom was lukewarm at best. It starts out cold then goes to warm & to hot and tries to go cold while running the water. My home warranty company sent out two different plumbers who both said the hot & cold water …”
Positive
“I am beyond thrilled with the service I received with Russell. R.E.D. was utilized as a second opinion and I am so glad we received it. Next time, it will be our first call. Russell went above and beyond with his efficiency, level of being thorough and communication about potential options and following through on getting the work completed. He was willing to explain what is functioning improperly and offered to …”
“I used R.E.D. Plumbing on a new build and was unsure how the warranty process would work. We have not even moved into the home yet when we noticed a leak under the kitchen sink. I called before the office officially opened and left a message, not knowing what to expect. Hope called me back promptly. She listened carefully, showed genuine care, and took ownership of the situation right away. She scheduled help for …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.4/5 (125 reviews) vs. Yelp 3.8/5 (46 reviews) shows 0.6-point gap; Yelp contains both a scheduling complaint and an estimate/scope-creep issue absent from Google reviews, suggesting Google may capture newer satisfied customers while Yelp retains older service failures.
Should you hire R.E.D. Plumbing Inc.?
Best for
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own R.E.D. Plumbing Inc.?
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Find plumbers near you
R.E.D. Plumbing Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Prescott Valley · Cottonwood · Chino Valley