Benjamin Franklin Plumbing
Plumber · Hoover, AL · Open 24 hours per Google listing
Our verdict
Perfect execution on jobs with named techs earning individual praise, but pricing data completely absent from reviews—a major red flag for emergency calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Alabaster, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews are 5-star ratings with consistent praise for individual technicians by name (Eric, Colby, Ryder, Jourdan, Chase), suggesting reliable staffing and accountability.
2 cited reviews
“among the best plumbing craftsman I've ever hired”
“went find some parts to help us further, pleasure to work with”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Proactive service recovery: Eric went to find parts mid-job to complete work thoroughly rather than scheduling a callback.
1 cited review
“went find some parts to help us further, pleasure to work with”
Professional demeanor noted in 3 reviews—shoe covers, careful handling, patience, and friendliness are consistent patterns.
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing_fairness dimension scored 0/100 with no supporting evidence from reviews; this suggests either data collection failure or undisclosed pricing practices that should concern 2am emergency callers.
Zero pricing information across all 5 reviews—no mention of quotes, final bills, or cost fairness despite dimension score of 0 for pricing_fairness.
The evidence — in reviewers' own words
Positive
“Mr. Colby Howard of Ben Franklin Plumbing did an excellent job today. He replaced my Kitchen Faucet and also repaired a major issue with my guest bath toilet. Colby is among the best plumbing craftsman I've ever hired to fix minor and major plumbing issues ever.”
“Very pleased with the work that was done at my home. We encountered many issues that needed to be fixed and we were greeted by some amazing people! Mr.Eric installed our new water heater and he answered every question and concern and put our minds at ease . Ryder and Jourdan are helping us with our plumbing issue and they’ve done the exact same aswell! I’m very comfortable saying that I will be handling all repairs …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,901 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Benjamin Franklin Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing?
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Nearby: Maylene · Alabaster · Green Pond