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Benjamin Franklin Plumbing

Hoover, AL
4.8(1901 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium

Based on review analysis

RED FLAGS

1 concern

Pricing_fairness dimension scored 0/100 with no supporting evidence from reviews; this suggests either data collection failure or undisclosed pricing practices that should concern 2am emergency callers.

Trust Score: 0/100 · Based on 1901 reviews

Top pickTop pick
4.8Google

Our Verdict

Strong Hire

#7 of 9 in Hoover, AL

Best for
  • Emergency and same-day calls
  • Complex installs and remodels
  • Water heater install/repair
Avoid if
  • You're highly price-sensitive

Hire if: You need a plumber who actually shows up when scheduled

Hire if: You need high-quality work that holds up over time

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 1901 Reviews Tell Us

Emergency Response

Emergency and same-day calls

What To Watch Out For

Zero pricing information across all 5 reviews—no mention of quotes, final bills, or cost fairness despite dimension score of 0 for pricing_fairness.

Pricing_fairness dimension scored 0/100 with no supporting evidence from reviews; this suggests either data collection failure or undisclosed pricing practices that should concern 2am emergency callers.

Quality & Professionalism

Proactive service recovery: Eric went to find parts mid-job to complete work thoroughly rather than scheduling a callback.

Professional demeanor noted in 3 reviews—shoe covers, careful handling, patience, and friendliness are consistent patterns.

Respect for Your Home

Professional demeanor noted in 3 reviews—shoe covers, careful handling, patience, and friendliness are consistent patterns.

Pricing

Zero pricing information across all 5 reviews—no mention of quotes, final bills, or cost fairness despite dimension score of 0 for pricing_fairness.

Clean & Professional24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

B
Brienne Spies

Mr. Colby Howard of Ben Franklin Plumbing did an excellent job today. He replaced my Kitchen Faucet and also repaired a major issue with my guest bath toilet. Colby is among the best plumbing craftsman I've ever hired to fix minor and major plumbing issues ever.

T
TaNiyah Allen

Very pleased with the work that was done at my home. We encountered many issues that needed to be fixed and we were greeted by some amazing people! Mr.Eric installed our new water heater and he answered every question and concern and put our minds at ease . Ryder and Jourdan are helping us with our plumbing issue and they’ve done the exact same aswell! I’m very comfortable saying that I will be handling all repairs for a lifetime with this company. Not just because of the work that was done but it’s because I know they have these 3 wonderful people working for them!! They’ve made our life so much easier in a tough home owning time. This is a trust worthy company and their workers are amazing!!!! If you ever have any issues at home or business I personally recommend these 3 people to come out and do the service for you ! Thanks Eric, Ryder, and Jourdan !!!

M
Marcee Greene

We needed new faucets throughout the house and Eric was excellent. He had done previous work for us and we asked him to return. He worked all day and even had to go find some parts to help us further. We recommend his services. He is a pleasure to work with.

P
Pamela Pope

Chase Mayo was the young man who installed my faucet and changed out my stuck cold and hot knobs under the sink. He was very, very careful to make sure the job was done right, and not cause new problems. He was also very friendly and sweet. He gets 5 stars!

M
Marcee Greene

Eric Lovelady is incredibly professional and patient. He explained everything, presented options, and answered our questions. He used shoe covers when inside the house and handled everything with care. We absolutely recommend his services.

Business details

Phone
(877) 902-5309
Address
1110 Greenwood crossings Ct, Bessemer, AL 35022, USA
Hours
Open 24 hours

Service area

Based in Hoover. Serves 10 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Benjamin Franklin Plumbing

4.8$$$$
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