ASI Plumbing
Plumber · Louisville, KY · Open 24 hours per Google listing
Our verdict
Fast emergency response and meticulous workmanship, but 6 negative reviews raise concerns about diagnostic accuracy, billing surprises, and follow-up accountability.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Louisville, KY · compare all →
Our opinion, based on the 133 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day or next-day emergency response: 7 reviews explicitly mention rapid availability during urgent situations (water heater failures, sewage backups, clogged drains)
Cited in 7 of the 133 reviews we analyzed.
Exceptional attention to property cleanliness and professionalism: 6 reviews specifically praise use of shoe covers, door mats, floor protection, and thorough cleanup
Cited in 6 of the 133 reviews we analyzed.
Upfront pricing transparency: 5 reviews mention upfront estimates, no upselling, or final price matching the quote
1 cited review
“Quick service, fair price, professional job”
Cited in 5 of the 133 reviews we analyzed — 4 cited reviews not excerpted here.
Clear communication and customer education: 5 reviews highlight technicians explaining work, answering questions, and providing helpful tips
Cited in 5 of the 133 reviews we analyzed.
Strong BBB accreditation: A+ rating with zero complaints in past 3 years
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple reports (3 reviews) of misdiagnosis leading to recommended work that was either unnecessary or drastically overpriced compared to actual problem—pattern suggests diagnostic reliability issues
Cited in 3 of the 133 reviews we analyzed.
Red flag
Tension between Google 4.9 rating (2389 reviews) and Yelp 3.8 rating (39 reviews): Yelp contains disproportionate negative reviews citing billing disputes, diagnostic problems, and poor management response—suggests potential review platform skew or systemic service gaps not fully reflected in Google volume
Cited in 4 of the 133 reviews we analyzed.
Red flag
Management responsiveness red flag: 2 reviews specifically cite manager 'James Reesor' as disrespectful or unresponsive, and another review describes manager 'Joe' failing to return multiple calls over days—suggests leadership-level communication breakdown
Cited in 2 of the 133 reviews we analyzed.
Diagnostic inconsistency and potential unnecessary recommendations: 3 reviews describe being advised to replace large sections of pipe or entire systems, with subsequent second opinions revealing the work was unnecessary or the issue was minor
Cited in 3 of the 133 reviews we analyzed.
Billing disputes and price increases after service: 2 reviews report being quoted one price and charged significantly more ($500 increase, $350 toilet repair vs. $2 DIY fix)
Cited in 2 of the 133 reviews we analyzed.
Inconsistent follow-up and lack of accountability: 3 reviews describe failure to return calls, incomplete follow-through on promised inspections/documentation, and no responsiveness after service
Cited in 3 of the 133 reviews we analyzed.
Warranty/guarantee concerns: 1 review reports being denied return service after drain was not properly cleared within 90 days, company refused accountability
Cited in 1 of the 133 reviews we analyzed.
Keep it in proportion: these concerns are cited in 8 of the 133 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“High Pricing and very rude manager James Reesor. I was told one price over the phone and after installation, the price went up $500. Which really wouldn't have been that big of a deal. The issue was the management. James Reesor at ASI pluming was very disrespectful. If you don't like your job in customer service, you should try a different field James!”
“They were very professional and I liked the upfront pricing, however, my "cleared" shower drain, started not draining again/same symptoms prior. When I called about having someone return, they asked me how old my house was...well living in the Highlands obviously makes my home old. He went on to explain my pipes are the size of a pinky finger basically and I would be re-charged if they returned. Which I think is …”
“After a terrible experience with this company last year, I found myself needing a plumber on a Saturday and they were on the list for 24/7 plumbing. I called, spoke with Ashley who said she was sending a message to Jimmy, the manager or owner and she transferred me to his voicemail asking me to leave him a message, however his voicemail was full. I called back to let them know, the rep who answered that time assured …”
Positive
“Excellent job. Honest company and employees ASI technician Nathan was able to complete a job quickly and correctly. I had hired 2 different companies companies through Angis list, both charged me even though they couldn't do the job. I don't do many reviews but ASI, I am grateful for.”
“ASI Plumbing came and done a water heater for me. They got here and had it done within a couple hours of me calling them! Extremely fast service, really nice on the phone. Ob my service guy, and yes, that's his name, was a total professional. He wore his shoe covers, and had the place so clean, never knew he was there! He is the man! Thank you OB and the whole ASI team! Well done!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9/5 vs. Yelp 3.8/5 (1.1 star gap): Google reviews emphasize speed and professionalism; Yelp concentrates negative feedback on diagnostic overreach, billing surprises, and management accountability. Score variance of 29 across dimensions suggests inconsistent performance by technician or location.
Should you hire ASI Plumbing?
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own ASI Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Louisville · Elizabeth · Taylorsville