ASAP Plumbing
Plumber · Avon Lake, OH
Our verdict
3.9★ / 45 reviews; reviewConsistency=0.196 — 14 one-star reviews vs 35 five-star in 51 analyzed; slow_response=7, surprise_fees=2, and an ex-employee's 1-star account alleging wage theft and undisclosed salary docking.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 51 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Tankless water heater installation praised for speed and quality in at least 2 reviews; garbage disposal and dishwasher installation completed on-code and cleaned up after.
1 cited review
“ASAP Plumbing did an outstanding job installing our new tankless water heater! From start to finish, their team was professional, knowledgeable, and efficient. They arrived on time, explained the entire process clearly, and completed the installation flawlessly.”
Cited in 2 of the 51 reviews we analyzed — 1 cited review not excerpted here.
Henry (tech) praised specifically for transparency, walkthrough of every step, and conscientious cleanup after sewer-line backup.
Cited in 1 of the 51 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
7 of 51 reviews cite slow_response or total no-show; multiple customers describe Jay promising to arrive 'today/tomorrow' for weeks then going silent — worst pattern spans months.
“THE WORST! Good luck getting ahold of them to fix a problem they caused. You'll spend months talking to Jay (he'll tell you he will be out today/tomorrow and will never show) and then you'll hear excuse after excuse of why he never called you back.”
1 more cited review
“Took off work waited over 2 hours to find out he supposedly lost his workbook and told he was going to come in 45 min never showed up. unreliable unrealistic unbelievable.”
Cited in 3 of the 51 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Yelp 1-star review alleges owner Jay is 'a scam artist' with documented undisclosed salary docking, broken overtime promises, and under-the-table pay practices for employees.
Cited in 1 of the 51 reviews we analyzed.
Red flag
No upfront pricing on a quick repair: reviewer asked for estimate before giving their address, received none, then was billed $300 for a sub-10-minute job — described as 'rip off' and potentially $150 overcharged.
“Jay charged nearly $300 for a job that took less than 10 minutes to get done! I about had a heart attack hearing that rip off of a price! My husband and I feel we were scammed out of at least $150.”
Slow response flagged in 7 of 51 reviews (themeCounts.slow_response=7); multiple customers waited hours past appointment windows, were told someone would call back and were never contacted.
“THE WORST! Good luck getting ahold of them to fix a problem they caused. You'll spend months talking to Jay (he'll tell you he will be out today/tomorrow and will never show) and then you'll hear excuse after excuse of why he never called you back.”
1 more cited review
“Took off work waited over 2 hours to find out he supposedly lost his workbook and told he was going to come in 45 min never showed up. unreliable unrealistic unbelievable.”
Cited in 3 of the 51 reviews we analyzed — 1 cited review not excerpted here.
Surprise pricing documented in 2 reviews (themeCounts.surprise_fees=2); $300 charged for a 10-minute valve twist with no upfront estimate, customer felt overcharged by $150+.
“Jay charged nearly $300 for a job that took less than 10 minutes to get done! I about had a heart attack hearing that rip off of a price! My husband and I feel we were scammed out of at least $150.”
Keep it in proportion: these concerns are cited in 5 of the 51 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“You guys must do a lot of business to turn a customer away . I called today to setup an appointment the guy that answered said the boss will call me back within 1 hour , that never happened never got a call back from anyone. Shame on you guys”
“Jay was nice but he was not up front about pricing at all! I asked before I gave him my address what the price would be and he never gave an estimate. My husband and I bought our first home together and found out that our washing machine hookups were leaking. If I had known they were twist off valves, I would have done it myself! Jay charged nearly $300 for a job that took less than 10 minutes to get done! I about …”
“This may be the most unprofessional company I've ever worked with. We had to have 20 ft of sewer line replaced and our insurance company made us use this company. It was a nightmare from the beginning, with it being a constant battle trying to get them to schedule the work and then actually come out and do the work...it took three weeks for them to schedule and complete the work. The person they sent was slow and …”
Positive
“Had a main sewer line back up. Henry showed up on time. He was very informative ,walked me through every step. Very upfront about pricing. He was also very conscientious when it came to clean up after the job was completed. Highly recommend ASAP plumbing and Henry.”
“The ASAP team replaced and installed our dishwasher and garbage disposal. They were very personable and walk through everything that needed to be replumbed (previous plumber did not do it correctly which we assumed as such) to bring into code. They did an excellent job, cleaned up after the work and hauled away the old dishwasher. Everything works. They were very economical when compared to all other plumbers we …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Yelp 1-star review (VRho9Jrb1i4GhCxsSCFd) contains severe owner-conduct allegations absent from the Google review set; Google 3.9★ already reflects significant dissatisfaction.
Should you hire ASAP Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own ASAP Plumbing?
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Find plumbers near you
ASAP Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Avon Lake · Strongsville · Lorain · Litchfield