Ambition Plumbing & Drain Services
Plumber · San Antonio, TX
Our verdict
4.9★ on 600 reviews with 92 of 100 being 5-star; Fernando's team walked a freeze-burst customer through shutoff location by phone before arriving and prevented a $7,000 repair by methodically diagnosing a shower cartridge — but 2 Yelp home-warranty jobs show rude dismissal and a 24-hour+ abandonment.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in San Antonio, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Phone-guided emergency triage confirmed: Fernando walked a freeze-burst customer through finding the water shutoff before dispatch — fast_response cited in 17 of 100 reviews.
1 cited review
“After a pipe burst following the freeze, Ambition Plumbing acted fast. I was connected with a plumber within minutes, and Fernando immediately walked me through locating the water shutoff until he could arrive.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Deep diagnostic saves: Lazz diagnosed a $7,000 estimated repair as a simple shower cartridge; Lazarus identified an expansion tank hole vs broken pipe and had the replacement on the truck — 11 workmanship-themed reviews.
1 cited review
“They came out today and stayed until the job was actually done. Another company had already been out twice, and on the second visit tried to charge me $7,000 for a repair that Ambitious Plumbing handled simply by being patient and knowing what they were doing. The whole job was completed in about an hour, not days.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Weekend and middle-of-night dispatch confirmed: burst pipe response at 2am (burst pipe mentioned 5 times across the batch); weekend_or_emergency theme in 4 of 100 reviews.
1 cited review
“After a pipe burst following the freeze, Ambition Plumbing acted fast. I was connected with a plumber within minutes, and Fernando immediately walked me through locating the water shutoff until he could arrive.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Fernando personally accused of aggression and dishonesty in a 2022 Yelp review: declined to diagnose a water heater after making customer wait 5 hours, walked out without checking the unit, customer had to call another company.
Cited in 1 of the 100 reviews we analyzed.
Red flag
Warranty-channel upsell complaint: faucet cartridge diagnosis disputed — inconsistent explanations given about high water pressure causing failure; no written diagnosis provided.
Cited in 1 of the 100 reviews we analyzed.
Home-warranty channel shows a pattern of abandonment: 1 Yelp reviewer had a water leak job left for 24+ hours, with no callback after a Friday evening message; finally reached company at noon Monday and was dismissed.
“It took them over 24 hours to make the initial visit, at which time they said they couldn't get the water shut off to the house. They advised us to call the water utility. Come Monday, we didn't hear anything so at noon we called the plumber and they were dismissive.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“To Whom It May Concern.the plumer Name fernando he is absolutely not a plumer he is somthing alse , not honest ver agrissive and rude . he ask me to remove my car from the garage just so he can get in , he skip from the job by find any reason . all what he did take picture for 3 minute and not even diagnoset the problem on my water heater and he walked out , he waist my time by make me waiting 5 hour. end up …”
“Fernando inflated the charge on the dig and the faucet since I used American Home shield, in the first quote Jose told me The faucet was covered- then the next day they wanted an additional $125.00 on their quote- I had no choice but to proceed since my Tenants had no kitchen sink since Friday and were waiting until the following Wed for repairs. He texted me to ask for a 5 star review, and when I gave an honest …”
“Terrible service. We were assigned this company through American Home Shield, and they were dismissive, rude and unresponsive to our needs for a water leak. It took them over 24 hours to make the initial visit, at which time they said they couldn't get the water shut off to the house. They advised us to call the water utility, which we did, and when we called the plumber back we learned that they weren't open again …”
Positive
“My Wife and I were extremely happy with the service that was done. Plumber was prompt and very Professional. He explained all the work throughly and was also very Knowledgeable about his work. I would recommend Ambition Plumbing to everyone I know. If I have further issues, I'm definitely using them.”
“⭐️⭐️⭐️⭐️⭐️ Highly recommend Ambitious Plumbing. They came out today and stayed until the job was actually done. Another company had already been out twice, and on the second visit tried to charge me $7,000 for a repair that Ambitious Plumbing handled simply by being patient and knowing what they were doing. Lazz was the technician who came out today, and he was outstanding. He took the time to properly diagnose …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ vs Yelp showing 3 of 4 Yelp quotes as 1-2 star, primarily from home-warranty assignments. Direct-hire customers dominate positive Google reviews while warranty-channel jobs drive nearly all Yelp complaints.
Should you hire Ambition Plumbing & Drain Services?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Ambition Plumbing & Drain Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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