Action Plumbing®/Training Our 5th Generation
Plumber · Parma, OH
Our verdict
4.9★ on 92 reviews with 96% positive sentiment in 100 analyzed — fast_response=24, workmanship=31, professional=58; 25-year loyal customers and Saturday emergency work cited; 2 recent 1-star reviews flag mask refusal and $285 drain-snake quote.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response=24 in 100 reviews; same-day water heater replacement and drain clogs resolved within 1 hour of calling confirmed in multiple reviews
2 cited reviews
“Jim and his son provided same-day service to replace our old water heater. They identified several issues with the previous installation and corrected everything to ensure it met code requirements. We truly appreciate their professionalism and quality workmanship.”
“Within one hour of my call they had a guy out there. Turns out my dad was looking at the wrong pipes in the basement and the kitchen sink needed to be snaked as well as have new pipes put in. My dad is a former engineer, used to be able to fix everything and tends to be mistrustful of 'repair' services — he admitted that the guy knew what he was doing.”
workmanship=31 in 100 reviews; Jim McDermott's drain work praised for code-correct reinstall; Blake managed complete bathroom fixture job within retiree budget over 2 days
Cited in 2 of the 100 reviews we analyzed.
Multi-generation family operation; 25-year relationship cited, Saturday emergency crews worked 'in cold rain and mud' without extra charge
1 cited review
“Action Plumbing is always our first call. They're easy to reach, arrive promptly, and are consistently courteous and knowledgeable. Their generations of experience truly show. In the past 25 years that we have used them we've never had to call them back to fix an issue.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review: $285 quoted to snake a bathtub drain — reviewer describes questioning the price before tech left without completing work; no estimate provided before arrival
“He then attempted to charge $285 just to snake our bathtub drain, and when questioned the price... He refused to wear a mask for our immunocompromised child and smelled strongly of cigarettes.”
Red flag
Communication breakdown: tech booked for 9am didn't show, office was unaware; Jim's follow-up described as 'rude' when caller explained the situation
Cited in 1 of the 100 reviews we analyzed.
2 unprofessional mentions in 100 reviews; 1-star cites tech refusing to wear a mask for immunocompromised household and smelling of cigarettes
“He then attempted to charge $285 just to snake our bathtub drain, and when questioned the price... He refused to wear a mask for our immunocompromised child and smelled strongly of cigarettes.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had a very disappointing experience with this company. Prior to the appointment, we asked for an estimate of services, which was never provided before the plumber arrived. Once inside our home, there were additional concerns. We have an immunocompromised child living here, and given that it’s the height of flu season, we asked the plumber to wear a mask. He refused, which felt dismissive and unsafe given our …”
“I’m sorry to say that after being highly recommended, our experience wasn’t favorable. Called, scheduled a service a week later at 9am with Matthew. On the appointed day, called at 10am asking if I was on the schedule as no one had yet arrived or called. Received a call back from Jim, asking what I needed. When I explained the circumstances, rudely said Matthew has been out sick since the previous Friday, asked …”
Positive
“When in need of plumbing experts, look no further than Action Plumbing Services. Action Plumbers are very responsive, genuine and honest. Plumbing trouble is almost always an emergency and requires quick, experienced and reliable care. You can depend on Action Plumbing to resolve matters efficiently and kindly. As always, Action is available to do scheduled maintenance to keep your system running properly. We will …”
“I highly recommend Action Plumbing. Jim and his son provided same-day service to replace our old water heater. They identified several issues with the previous installation and corrected everything to ensure it met code requirements. We truly appreciate their professionalism and quality workmanship.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Action Plumbing®/Training Our 5th Generation?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Action Plumbing®/Training Our 5th Generation?
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Find plumbers near you
Action Plumbing®/Training Our 5th Generationisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Strongsville · Cleveland · Medina · Chagrin Falls