Drain Time Plumbing
Plumber · Elk Grove Village, IL · Open 24 hours per Google listing
Our verdict
816 Google reviews at 4.8; 42 of 94 sampled mention professionalism, 13 fast response, and 10 fair pricing. Picked up a Sunday estimate call and offered a free camera inspection. One 1-star reviewer says shopping around saved them ~$400.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Sacramento, CA · compare all →
Our opinion, based on the 94 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Often onsite within hours; one reviewer reported a 15-minute arrival for a sewage backup and another within 2 hours of calling
1 cited review
“We had an emergency and our house started to back fill with sewage. We called and they came out in 15 min.”
Cited in 2 of the 94 reviews we analyzed — 1 cited review not excerpted here.
Offers free camera inspections others charge for, and walks customers through findings on the monitor
1 cited review
“We had an emergency and our house started to back fill with sewage. We called and they came out in 15 min.”
Cited in 2 of the 94 reviews we analyzed — 1 cited review not excerpted here.
Will quote on a Sunday and accommodates tight budgets without pressure tactics
Cited in 1 of the 94 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing runs above market on some jobs — one customer reports saving nearly $400 by calling around
“This company is very expensive when compared to other plumbers. Please call around before choosing them; Luckily, I did that and saved almost $400.”
Keep it in proportion: these concerns are cited in 1 of the 94 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“After initial appointment, they only showed to 30% of the time that they said they would to perform the job. They said they were busy, which to me meant my job did not take any priority. Said job would be done they following Monday, only to inform me on Monday that an inspection from the city was required and it may take up to ten days. I went with this company as I thought they could get the job done quickly …”
“Gabriel personally witnessed the damage caused by my guest and assured me that he would provide sufficient documentation to support my insurance claim. Based on that assurance, I agreed to move forward with their company for the toilet repair, even though their price was double what another plumber had quoted. I spoke with both Adam and Gabriel multiple times, and they repeatedly confirmed that I would receive an …”
Positive
“Great experience. They came out on a Sunday to give us an estimate. We called at the last minute and were surprised they were there quickly. They offered a free camera inspection which was very impressive to me. Other companies will charge a lot for that service and only include it, if you hire and in some cases, not even then. Chayden listened to us and was very understanding of our current budget limitations. …”
“I had an issue, and as soon as I posted on Yelp, they reached out to me immediately and got Zach to setup estimate just a few hours later. Everything was done swiftly and were very flexible Zach was extremely friendly and helpful. I was very curious about every single detail, and he happily explained to me what is what and how it works. Zach took time of his day to make sure that we understood everything crystal …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Drain Time Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Drain Time Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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