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1-800-Plumber +Air

Dallas, TX
5(197 reviews)
BBBA+Not Accredited
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

1 concern

upselling concerns

Trust Score: 0/100 · Based on 197 reviews

Top pickTop pick
5.0Google·5.0Yelp·BBB A+

Our Verdict

Strong Hire

#5 of 20 in Dallas, TX

Best for
  • Emergency and same-day calls
Avoid if

No major caveats

Hire if: You need a plumber who actually shows up when scheduled

Hire if: You need high-quality work that holds up over time

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need guaranteed sub-hour response for true emergencies

How they score across what matters

Based on 96 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 197 Reviews Tell Us

Emergency Response

themeCounts.workmanship=19 with specific examples: thorough sewer-line scoping with multiple repair-estimate options, holiday after-hours response with owner availability.

Emergency and same-day calls

What To Watch Out For

Sample skews toward very short reviews ('Good', 'On time. Knowledgeable. Polite.') - depth of evidence is thin despite high volume.

1 review mentions membership programs or upselling

Upselling concerns

Quality & Professionalism

themeCounts.workmanship=19 with specific examples: thorough sewer-line scoping with multiple repair-estimate options, holiday after-hours response with owner availability.

Communication

Communication and clarity cited 12 times - tech stayed on phone New Year's Eve and FaceTimed before next-day visit.

Good Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

T
Terri Olive

We received a full home sewer line scoping with a very detailed review and multiple options for repair estimates. Cooper is very thorough and answered all of our questions. Very personable and friendly service attitude from both he and his partner!

A
Annalee Aston

Chris is wonderful!! I cannot say enough nice things about him. He is punctual, extremely knowledgeable, kind and HONEST. He goes above and beyond for his customers to make sure everything is working properly, without unnecessary costs. Chris is the best!

M
Madison White

Cooper was awesome! We had an issue in the middle of the night and I called at 8:15 in the morning and he was at my house by 9:00. Super professional and reasonable!

A
Alex DoddGoogle

I had a full sewer line replacement done by 1-800-Plumber, and I can’t speak highly enough about the experience. From the moment they came out to assess the issue, it was clear I was in good hands. This wasn’t a simple repair—it was a major, complex project involving trenching, excavation, pipe replacement, and coordination with local permits and inspections. Thomas and his crew were absolutely outstanding. They explained everything clearly upfront, kept me informed each step of the way, and made sure the job site was clean and safe at the end of each day. Their work was meticulous, and they treated my property with respect. They didn’t just check boxes—they went above and beyond to make sure the job was done right, down to the smallest details. Chanel in the office deserves major credit as well. She handled all the paperwork, permits, and coordination behind the scenes. For a project of this size, that part is just as important—and she made it seamless. Her communication was prompt and professional, and she made sure I always knew where we stood. I don’t normally write reviews like this, but the level of service, quality of work, and overall professionalism truly impressed me. If you need major plumbing work done—especially something as serious as a sewer line replacement—don’t hesitate to call 1-800-Plumber. They earned every one of these five stars.

G
Glenis PittmanGoogle

From the very beginning Thomas, Cooper, & Lily were responsive, professional, knowledgeable, resourceful, & really good at their work. Cooper showed us the scope view of our sewer pipes. He & Thomas helped us understand the approach alternatives, estimated timing of our project, & recommended approach choice for reasons that showed they heard our concerns about our sewer pipes. They were honest & communicative throughout our project. Lily was a delight as she coordinated workers & facilitated connections, parts, completions, etc. They are an amazing team! We also benefited from Cooper's fixing 2 fresh water pipe leaks before mold occured; he also attached a device on our 2 water heaters to help turn off the water if there was ever to be a water heater burst. The home inspector had recommended that when we bought our 1974 built house. 'Very grateful for this plumbing team & we will definitely call them the next time we have a plumbing need!!

J
Jessica BoettnerGoogle

Having this plumbing inspection saved me a lot of money and heartache down the road. Was looking at buying a 1970s house which is known for having cast iron pipes which have a life of 50-75 years. Had normal inspection beforehand and he thought the underneath was redone at some point due to the outs having PCP (not sure if I’m remembering his words right, but what comes out is usually what’s under) but we went the extra mile anyways and got this service to be certain. This one did not survive, was clearly deteriorating. Cost to fix is 30k. One of the most expensive problems to have in home ownership! So thank you 😊

L
Liz ChalfantGoogle

We've had a variety of positive experiences with 1-800-plumber as a result of both proactive installations (smart water shut off) to troubleshooting after spending a few months away from our property. In every encounter, we have been impressed by the communication throughout booking and scheduling; transparency and competitiveness in pricing; and most importantly, how polite and courteous everyone has been across the ownership, the call center and the plumbers on-site. At every opportunity, this company has exceeded our expectations and we have already referred them multiple times.

J
J Flores

Expeditious execution on an outside leak with my outdoor spigot. Response, Work, and time spent overall was minimal. Well worth the pricing which was spot on what IExpeditious execution on an outside leak with my outdoor spigot. Response, Work, and time spent overall was minimal. Well worth the pricing which was spot on what I expected for a professional plumber. Joe was courteous, professional and fully transparent on the work required and Post work with what was done. I would definitely hire again!

S
StephanieGoogle

We used 1-800-Plumber +Air to help use solve some issues when selling our home and the process was extremely easy. Cooper showed up on time, and fixed our repair quickly. When there was a delay on solving and additional concern, Chris came out immediately and got everything working! Communication and scheduling was a breeze with Thomas, and Cooper and Chris were super professional! High recommend if you want quick, reliable service!

B
Bailey SchaufeleGoogle

Had a wonderful experience with 1800plumber! Will did an incredible job - issue was assessed and costs to correct them were upfront! He was professional and on time! Just had 1800plumber come out for a second time as our insurance company required us to have an automatic water shut off installed. They promptly got us a quote and were able to install it the next business day once we approved! They made the process SO easy!!

M
Meredith HammerGoogle

I had four companies come out to give estimates for our cast iron to PVC plumbing upgrade and 1-800 Plumber was significantly less than the other companies. I was so glad I went with them and plan to use them again in the future. Andrew Burley managed our job and was very professional, timely, and competent in the repairs needed in two different bathrooms. I will definitely be passing on my recommendation!

J
Jennifer Lerom-CooperGoogle

Cooper was great! I had four drains that needed to be looked at and he said two of them were actually fine and it was the shape of the sink as well as the water pressure in one of the other sinks. So he didn’t charge me for those drains just the two that were clogged. Very trustworthy and professional and extremely nice to work with. Will definitely use again if we have any plumbing issues.

C
Christian SantarelliGoogle

I had a great experience with this plumbing company! Chris was the plumber who came out to remove some old cast-iron piping, and he did an outstanding job. They were incredibly prompt, professional, and efficient from start to finish. The work was clean, fast, and done right the first time. It’s not easy finding reliable trades these days, but these guys really delivered. Highly recommend!

D
Dan HarkerGoogle

My wife and I have engaged three different times for plumbing work from Thomas, Andrew and Cooper over the last three months. All on different houses and it’s been an excellent experience each time. We recently had smell of potential leaking gas out of one of the connections and they were there within 30 minutes after 9 o’clock at night. Totally impressed with this crew!

C
Chelsea HarrisonGoogle

I called 1-800-Plumber +Air for a couple small issues and they were responsive, scheduled me quickly, professional, communicative and prompt. Juan P. was the technician and showed up right on time, was thorough but efficient and made sure I understood the issues and necessary repairs every step of the way. I wish I would’ve called them sooner!

Business details

Phone
(214) 935-8547
Address
3321 Towerwood Dr #120, Farmers Branch, TX 75234, USA
Hours
Open 24 hours

Service area

Based in Dallas. Serves 21 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

1-800-Plumber +Air

5.0$$
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