Aspen Plumbing Services
Highly rated for fair pricing and professional work on routine jobs, but one catastrophic failure on a sump pump installation raises serious concerns about quality control.
Small sample — we've analyzed only 5 of 1,045 reviews so far. Treat this as a first read.
Why we're cautious
- One of 5 reviews (20%) describes a major installation failure requiring 2+ hours of customer rework, with evidence of shortcuts and deflection rather than accountability (1 of 5 reviews)
- Inconsistent quality execution—one reviewer reports botched sump pump installation with gasket misalignment, damaged rim, and incorrect caulking as a workaround, plus a sink stopper repair left non-functional (1 of 5 reviews)
- Poor response to complaints—customer service defended substandard work as 'industry standard' rather than acknowledging the error (1 of 5 reviews)
To be fair
- Excellent pricing fairness—multiple reviewers explicitly call out reasonable or competitive rates (cited in 2 of 5 reviews)
- 4 of 5 reviews praise technical competence and knowledge (cited in 3 of 5 reviews)
- Repeat customer satisfaction—at least 2 reviewers mention returning to Aspen multiple times (cited in 2 of 5 reviews)
“I received a salt delivery from Aspen. I need this service because I can't lift the 40 lb. bags or get them into my softener. He quickly filled my tank and cleaned the bags away in short order. I think the price is reasonable and would recommend them if …”
“We were very disappointed in our tech. He replaced our sump pump and messed up replacing the lid of the sump basin. He didn't reseat the gasket correctly, so it didn't seal. It was way off center. The lid is supposed to be held on by stainless steel bolts …”
We read 5 of 1,045 reviews · newest from Jun 2026