Webster's Plumbing & Heating
Plumber · Kankakee, IL
Our verdict
Fast emergency response with strong workmanship when they take the job, but inconsistent execution—sometimes they'll refer you elsewhere instead of solving the problem.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 9 plumbers we've reviewed in Kankakee, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Excellent emergency responsiveness: arrived within hours of call with necessary parts in truck ready to work
1 cited review
“came out a couple hours after my call, had necessary parts in truck”
Skilled troubleshooting and follow-through: unclogged a drain that 2 other plumbers couldn't resolve; handles complex jobs like burst pipes and ejector pump replacement
1 cited review
“excellent in explaining what was wrong, went above and beyond”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication and transparency: technicians explain work in detail, upfront about service fees for long-distance calls
1 cited review
“excellent in explaining what was wrong, went above and beyond”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Proactive problem-solving: receptionist made follow-up calls on behalf of customer to coordinate with other contractors
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One review from returning customer (mother spent $2,000+ prior year) describes feeling dismissed and taken advantage of when technician declined the main work and charged for diagnosis only
“didn't clear anything, referred her to another company instead”
Inconsistent service scope: refused to complete a main drain clearing job that was explicitly requested, instead charging $40 for a diagnosis and referring customer elsewhere
“didn't clear anything, referred her to another company instead”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This was a frustrating, disappointing experience—especially because my mother is a returning customer who spent over $2,000 with this company last year. This year she had a main drain backup and called them to have it snaked/cleared. The tech didn’t clear anything. He removed the exterior cleanout cap, said the main sewer was blocked (which we already knew from the backup), and then referred her to another company …”
Positive
“Webster's Plumbing is REASONABLE, KNOWLEDGEABLE, FAST, AND HONEST! I will definitely be calling them again! I'm the maintenance super at a care facility in Iroquois county. We have been looking for a good plumber that does commercial plumbing for awhile, and Webster's Plumbing is that company! I called them late afternoon about a toilet leaking around the base and a clogged floor drain. The person I spoke with was …”
“I was referred to Webster’s by Jared from Hamande Sewer. I cannot say thank you enough to Webster’s! Last year I had different company come out to replace a pipe and spigot that had burst to my outside garden hose. I chose that company out of desperation to get a job done sooner and didn’t do my research before I had them do the work. Needless to say the issue happened again less than a full year later due to their …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 29 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Own Webster's Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Kankakee · Chebanse · Wilmington