Wilbur's Air Conditioning, Heating & Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Pricing dimension scored 0/100 despite perfect scores elsewhere; this suggests either systematic data collection failure or consistent customer complaints about cost not yet reflected in text reviews
Trust Score: 0/100 · Based on 1191 reviews
Our Verdict
#4 of 8 in Center Point, AL
- Emergency and same-day calls
- Complex installs and remodels
- Whole-house repiping
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1191 Reviews Tell Us
Emergency Response
Exceptional after-hours emergency response—multiple reviewers report arrival within 1 hour of service call, including nights and weekends
Reliable office staff—Susie mentioned twice for fast scheduling, clear communication, and follow-up checks
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
No pricing transparency in available reviews—zero mentions of cost, estimates, or final billing amounts prevent assessment of fairness
Pricing dimension scored 0/100 despite perfect scores elsewhere; this suggests either systematic data collection failure or consistent customer complaints about cost not yet reflected in text reviews
Quality & Professionalism
Thorough communication throughout the process—4 of 5 reviews highlight clear explanations of work needed and office follow-up
Knowledgeable technicians who go above and beyond—multiple reviews praise specific techs (Edgar, Jonathan, Andrew, Justin) for expertise and willingness to explain processes in detail
Communication
Thorough communication throughout the process—4 of 5 reviews highlight clear explanations of work needed and office follow-up
Knowledgeable technicians who go above and beyond—multiple reviews praise specific techs (Edgar, Jonathan, Andrew, Justin) for expertise and willingness to explain processes in detail
Reliable office staff—Susie mentioned twice for fast scheduling, clear communication, and follow-up checks
Pricing
No pricing transparency in available reviews—zero mentions of cost, estimates, or final billing amounts prevent assessment of fairness
Customer reviews
Reviews from Google, Yelp & more
Wilbur's has been our go-to for all of our A/C-Heating needs for our home and have never let us down. Our unit failed over the weekend, and they came out on a Saturday to assess the situation. Our Tech Edgar Salgado was super nice and explained everything that was required to replace our unit. They provided us with a portable A/C unit until they replaced our defunct unit on Monday, which they did quickly and professionally. They went above and beyond to make sure my family was comfortable during all of this, which was greatly appreciated. I recommend them for all of your A/C-Heating needs. Thanks, guys. we really appreciate your professionalism and great work!
We had a rather significant HVAC emergency arise after hours and Justin Humphries was on site to evaluate it within an hour of my service call. He took the time to perform a thorough inspection and provided us with a very detailed, easy-to-understand explanation of the problems. There were multiple issues, and he saw to it that everything was repaired to our satisfaction that evening. He was professional, knowledgeable, and kind. Justin responded to a very stressful situation, and left us feeling confident in the resolution and in our relationship with Wilbur’s. Susie, in their office, also could not have been more helpful. She responded quickly to our initial call for service, maintained contact while Justing was being dispatched, and even followed up the next day to make sure that we were satisfied with the service. Again, a stressful situation was made better by her professionalism and friendliness. Both Justin and Susie affirmed our confidence in Wilbur’s service, and I highly recommend Wilbur’s for all HVAC needs.
Jonathan and his help was very respectful and knowledgeable. Did a great job doing the work and was very thorough. I would definitely have him back out to do work in the future. Wilbur has earned a customer for life. They also did great helping us finance the grinder pump and work. The office workers did a great job scheduling and staying in contact with us. It went as great as a emergency high cost repair could go. Thanks!
I contacted Wilbur AC, Heating & Plumbing after reading outstanding reviews. They did not disappoint. From first contact with scheduling to the actual repairs, everyone was friendly, courteous and professional. The plumbers, Andrew and Josh were very nice. They arrived on time, found and repaired the leak in no time. Additionally, I wanted a whole house replumb quote, which I got, and they will be returning to change out the plumbing. I want to give a special thanks to Andrew, who is an extremely knowledgeable plumber. I was not comfortable about taking out walls for this whole house replumb until Andrew explained the replumb process for my house. It made me feel much better that they would not have to knock out a bunch of sheet rocks walls to replace the existing pipes, but rather reroute the plumbing. Thanks so much for making me feel better about the process.
Would highly recommend Wilbur's, they were easy to reach on the phone and very prompt at scheduling a time to come look at my plumbing project. Brady did a great job explaining what they would replace and how everything works. I appreciate that Susie was very communicative about who to expect and when. Jason completed the work very well, he was very knowledgeable and friendly, and even took the time to give quotes on a few other future projects I have. Overall, made the process easy, very pleased with the results, and will be using them again.
Business details
Service area
Based in Center Point. Serves 8 nearby cities within 20 miles:
Wilbur's Air Conditioning, Heating & Plumbing