Wilbur's Air Conditioning, Heating & Plumbing
Plumber · Center Point, AL · Open 24 hours per Google listing
Our verdict
Emergency-ready crew that arrives within an hour and handles high-stress repairs with transparency, but pricing data is completely absent from reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Trussville, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional after-hours emergency response—multiple reviewers report arrival within 1 hour of service call, including nights and weekends
2 cited reviews
“Justin was on site within an hour of my service call.”
“Brady explained what they would replace and how everything works.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Thorough communication throughout the process—4 of 5 reviews highlight clear explanations of work needed and office follow-up
4 cited reviews
“They came out on a Saturday and went above and beyond.”
“Justin was on site within an hour of my service call.”
“Brady explained what they would replace and how everything works.”
“Jonathan and his help was very respectful and knowledgeable.”
Knowledgeable technicians who go above and beyond—multiple reviews praise specific techs (Edgar, Jonathan, Andrew, Justin) for expertise and willingness to explain processes in detail
3 cited reviews
“They came out on a Saturday and went above and beyond.”
“Jonathan and his help was very respectful and knowledgeable.”
“Justin was on site within an hour of my service call.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Reliable office staff—Susie mentioned twice for fast scheduling, clear communication, and follow-up checks
2 cited reviews
“Justin was on site within an hour of my service call.”
“Brady explained what they would replace and how everything works.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing dimension scored 0/100 despite perfect scores elsewhere; this suggests either systematic data collection failure or consistent customer complaints about cost not yet reflected in text reviews
No pricing transparency in available reviews—zero mentions of cost, estimates, or final billing amounts prevent assessment of fairness
The evidence — in reviewers' own words
Positive
“Wilbur's has been our go-to for all of our A/C-Heating needs for our home and have never let us down. Our unit failed over the weekend, and they came out on a Saturday to assess the situation. Our Tech Edgar Salgado was super nice and explained everything that was required to replace our unit. They provided us with a portable A/C unit until they replaced our defunct unit on Monday, which they did quickly and …”
“We had a rather significant HVAC emergency arise after hours and Justin Humphries was on site to evaluate it within an hour of my service call. He took the time to perform a thorough inspection and provided us with a very detailed, easy-to-understand explanation of the problems. There were multiple issues, and he saw to it that everything was repaired to our satisfaction that evening. He was professional, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,191 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Wilbur's Air Conditioning, Heating & Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Wilbur's Air Conditioning, Heating & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Trussville · Vincent · Remlap