WeCo Rooter
Plumber · Sumter, SC · Open 24 hours per Google listing
Our verdict
4.8-star rating across 397 reviews; all 5 sampled are 5-star; owner addressed a dissatisfied review directly and earned an upgrade from 3 to 5 stars — signals accountability; septic and water heater work consistently praised.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Lexington, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Owner responded to critical review, took ownership, and earned a rating upgrade from 3 to 5 stars — cited in 1 of 5 sampled reviews
1 cited review
“Edit: changing my rating from 3 to 5 stars due to the response from the owner. While the below review still stands, the owner's response was very kind and honestly unexpected. Any company that can take ownership of mistakes and try to make it right deserves a second chance.”
Same-day/next-day scheduling for septic pump-out and water heater replacement cited in 3 of 5 sampled reviews (themeCounts.fast_response=2)
2 cited reviews
“DeAndre and AL were extremely helpful getting us setup for the weekend until our tank could be replaced. They were able to get the pipes unclogged and usable while we wait out the snow.”
“Edit: changing my rating from 3 to 5 stars due to the response from the owner. While the below review still stands, the owner's response was very kind and honestly unexpected. Any company that can take ownership of mistakes and try to make it right deserves a second chance.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing described as 'very fair and budget-friendly' with transparent quote in 2 of 5 sampled reviews; no surprise fees on routine service (themeCounts.surprise_fees=1 but cited positively)
2 cited reviews
“We had a great experience with the water heater installation and truly appreciated the team's expertise in handling a few unexpected challenges that came up along the way. They managed the full scope of the project seamlessly, from start to finish.”
“Al (the driver/operator) was super friendly, and knew EXACTLY where the tank lid was in just about 2 minutes! He didn't fart around, taking up time, looking to scam you out of money. Extremely reasonably priced.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 sampled review (originally 3-star, upgraded) described being scheduled without knowing septic tank location, requiring a return visit to locate it
“Edit: changing my rating from 3 to 5 stars due to the response from the owner. While the below review still stands, the owner's response was very kind and honestly unexpected. Any company that can take ownership of mistakes and try to make it right deserves a second chance.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“WeCo Rooter put a new water heater for us and did a great job. The water heater is under the house of all places but they managed to replace it the next day after we called them. The young man who did the job kept us aware of what he was doing and was friendly and totally professional.”
“I want to start by saying how appreciative I am of this company. We had issues with our septic in a 1962 house. Come to find out the septic was completely full! DeAndre and AL came out and pumped our tank! Come to find out our tank was basically caving in on itself, pipes were bad, just all around a terrible situation. DeAndre and AL were extremely helpful getting us setup for the weekend until our tank could be …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 397 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire WeCo Rooter?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own WeCo Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.