Wasden Plumbing Services
Plumber · Rowlett, TX
Our verdict
95 of 100 analyzed reviews are 5-star; 20 specifically call out fast response. Matt named for same-day busted-pipe repair done in 5 minutes with no demo. One 1-star Yelp reviewer reports a no-show at a 4 PM Monday estimate appointment.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Matt's crew arrived same day earlier than expected and replaced a busted pipe in 5 minutes with no demo required
1 cited review
“Matt and his crew made it out to my house same day, (earlier than expected - which I appreciated) and replaced my busted pipe in 5 minutes!”
Saturday gas-leak call answered live with patient walkthrough even though work had to wait until Monday after Atmos shutoff
Cited in 1 of the 100 reviews we analyzed.
Yelp reviewer wanted a Rinnai tankless install despite Wasden typically stocking another brand; they installed exactly what was asked with no upcharge after a slight drain miscommunication
1 cited review
“did what they said they would do for the price they quoted me (no update or upcharge.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One Yelp reviewer scheduled a 4 PM Monday free estimate for a bathroom/shower remodel and the company never showed
“I contacted this company last week to do a free estimate of a bathroom/shower remodeling job. The guy I spoke with said he'd be out to my home today (Monday, April 20) at 4 PM, but he never showed.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The technician addressed the problem that we had in an efficient manner. Our issue was the pricing of the service that was rendered. When we made the appointment, we were not told that it would be a minimum charge of $211. The work that was done took a total of 11 minutes! They need to be clear on their prices moving forward.”
“i have used Wasden Plumbing since they started and Jonathan di the work. I called because there is a loud noise similar to air in the pipe that is frequent, migrates around house, and feels like the house is shaking. they sent two men that could not find any thing and blamed a jacuzzi that had a burnt out motor. since the were there and it was a waste of time I asked them to fix / put in flushing component. they did …”
Positive
“These guys are great! They have done several jobs for me including plumbing a remodeled primary bath. This time they ran a gas line to the kitchen in my new home and fixed a leak that was coming from the tub upstairs to my laundry room downstairs. They also installed my gas range. Brendan, Matt, and all the others do excellent work and are a pleasure to work with.”
“Excellent company! Professionalism and customer service is top-notch. After being told by Atmos energy that I had a gas leak and them shutting my gas off I had called another company originally, and after that company came out I was very uncomfortable with them and the plumber they had sent out. I felt like it was just a money grab. So I called this company on a late Saturday afternoon and they still answered the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Wasden Plumbing Services?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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