Waldrop Plumbing - Heating - Air
Plumber · Greenville, SC · Open 24 hours per Google listing
Our verdict
4.8★ across 7,504 reviews but reviewConsistency=0.197 — 27 of 100 analyzed are 1-star. expensive=7 and poor_workmanship=3; BBB A+ accredited. Pricing complaints and scheduling failures recur in 1-star Yelp reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
fast_response=13 in 100 analyzed reviews; same-day service confirmed in 16 reviews; Platinum members get discounts including a free toilet rebuild.
1 cited review
“I recently had the pleasure of working with Jacob from Waldrop Heating and Air, and I couldn't be more impressed with his service. From the moment he arrived, Jacob was professional, friendly, and incredibly knowledgeable about heating and cooling systems. He took the time to thoroughly assess our situation and explained everything in a way that was easy to understand.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
workmanship=19 in 100 analyzed; tech Ryan praised for going extra mile with detailed explanations and knowledge across all service types.
1 cited review
“I recently had the pleasure of working with Jacob from Waldrop Heating and Air, and I couldn't be more impressed with his service. From the moment he arrived, Jacob was professional, friendly, and incredibly knowledgeable about heating and cooling systems. He took the time to thoroughly assess our situation and explained everything in a way that was easy to understand.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer paid $1,700+ for gas line setup comparable neighbor paid $300 for; detailed complaint to CEO went unanswered (Google, Feb 2026).
“I feel compelled to update my original review after learning something that truly shocked and angered me. A neighbor around the corner, whose home is nearly identical to mine, recently had Piedmont Gas install the same gas line setup I requested — with a quick disconnect (which Waldrop told me I'd need to do myself afterward). His final cost? $300. Yes, you read that right — $300, compared to the $1,700+ I paid Waldrop for a similar setup.”
Red flag
Charged $327 for a shower handle fix and $170 for a 5-minute garbage disposal unclog; reviewer describes it as taking advantage of a senior citizen (Yelp, Sep 2019).
“Waldrop grossly overcharged me for two easy jobs that took all of twenty minutes to fix. The first job consisted of a shower handle that just needed to be taken apart and put back together again. I was charged $327.00 for this. The second was my garbage disposal was clogged and didn't work. It took him about 5 minutes to fix it. I was charged $170.00.”
Red flag
surprise_fees=1 in 100 analyzed; water heater drip quoted at $1,500 by Waldrop; competitor fixed it for a couple hundred dollars (Yelp, Jun 2025).
Cited in 1 of the 100 reviews we analyzed.
expensive=7 in 100 analyzed; one reviewer paid $1,700+ for a gas line setup that a neighbor paid $300 for with the same utility; $327 charged for a 20-minute shower handle job.
“I feel compelled to update my original review after learning something that truly shocked and angered me. A neighbor around the corner, whose home is nearly identical to mine, recently had Piedmont Gas install the same gas line setup I requested — with a quick disconnect (which Waldrop told me I'd need to do myself afterward). His final cost? $300. Yes, you read that right — $300, compared to the $1,700+ I paid Waldrop for a similar setup.”
1 more cited review
“Waldrop grossly overcharged me for two easy jobs that took all of twenty minutes to fix. The first job consisted of a shower handle that just needed to be taken apart and put back together again. I was charged $327.00 for this. The second was my garbage disposal was clogged and didn't work. It took him about 5 minutes to fix it. I was charged $170.00.”
Maintenance plan scheduling failures documented in 3+ reviews; customers sit home all day with no arrival window or no-call-no-show.
“Today is Nov. 19 and it's 7:44 PM. I have been waiting for Waldron all day to do the maintenance on the Over $9000 unit I purchased from them. I have had multiple calls telling me they were coming. At 4:00 PM the call I had said they would call me in 30 minutes to tell me they would be here.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Waldrop came into my home and made a bigger mess than the work they were supposed to do. They told me I needed a new water heater, even though there was nothing wrong with my old one other than it was 12 years old. They ripped up my bathroom floor by dragging my washing machine out instead of using a lift. They told me I needed a new sink because the one I had didn't have brackets on the back. They put in a …”
“David Kellett here ***BUYER BEWARE*** i am an industrial maintenance engineer of 35 years. I know more than most about HVAC systems. I purchased two complete systems including duct work, $18k 3 years ago. Waldrop had best price and the install project was great, second to none. I purchased a maintenance contract which is where problems started. Waldrop must pay their technicians some form of additional incentive …”
“I leave this review to help others with plumbing issues. Last summer we had and issue with a hairline crack in a fitting out where the water line comes into the house. This is actually an issue our slumlord I mean landlord should be responsible for as he "rents" us the land and is "responsible" for all of that -- until something involving money happens. Anyway, 135 dollars just to show up and some 1000 plus to spend …”
Positive
“I couldn't be more satisfied. A great staff to setup the repair service and a tremendous job with the follow-up to the end. I can't say enough about my Tech, Ryan, absolutely awesome person. Gentleman, polite, courteous and a wealth of knowledge answering all of my questions. Went the extra mile with no hesitation. Also offered things to do if it happens again. Ryan is definately a hugh asset to the Waldrop Company! …”
“Had Melton & Blake, Come to my home for a broken water pipe this morning. Told them on the phone when I called about the problem the day before I could get home until around 9am. They got there at like 8:15am or so. He called me and I told them I wasn't home yet. They were like will go get some breakfast and come back just let us know when your on the way home. So I did they were very friendly and very understanding …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
BBB A+ accredited but 31% of 100 analyzed reviews are negative with recurring expensive and poor_workmanship themes — unusually high negative rate for a 4.8★ Google rating.
Should you hire Waldrop Plumbing - Heating - Air?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Waldrop Plumbing - Heating - Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Waldrop Plumbing - Heating - Airisn't in one of our ranked city guides yet — the nearest covered markets are below.