Upfront Plumbing Drains Heating and Air
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
100 reviews analyzed, 87 are 5-star but 10 are 1-star — pricing complaints recur with a 20x markup claim on Yelp, and BBB is A+ accredited.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in South Jordan, UT · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Water-heater volume is high — 10 mentions in signals with several same-day swaps documented
1 cited review
“Mark was able to get the water heater temporarily fixed so that we would have hot water over night and then came back the following morning to replace it. He did an amazing job on the install!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Weekend and emergency response cited — Christmas-week furnace replacement and weekend coordination
1 cited review
“Jakob coordinated with me throughout Saturday on getting the furnace replaced Monday. On Monday Justin and Austin finished the furnace replacement in less than 4 hours.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Multiple-option proposals — Mason offered budget-tiered options for bathroom remediation
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
20x markup claim on a $12 capacitor charged at $253 — explicit 'ripoff' Yelp review
“Ripoff report - These guys take advantage of anyone not familiar with HVAC replacement components. I was charged $253 for a $12 capacitor, a 20x markup.”
Red flag
$400 after-hours furnace repair that didn't work — another company diagnosed and fixed for $82
“after working on it for a couple of hours and charging 400$ it still didn't work the next day, called another company and the minute he walked in and saw the furnace he diagnosed the part that needed to be replaced which was 82.00$”
10 of 100 reviews are 1-star, with consistent pricing markup complaints on Yelp
“Ripoff report - These guys take advantage of anyone not familiar with HVAC replacement components. I was charged $253 for a $12 capacitor, a 20x markup.”
1 more cited review
“after working on it for a couple of hours and charging 400$ it still didn't work the next day, called another company and the minute he walked in and saw the furnace he diagnosed the part that needed to be replaced which was 82.00$”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Slow-response theme appears 5 times in 100 reviews — one Yelp reviewer waited an hour past the on-the-way text
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We thought we were getting a great after hours service when we came home one night and our heat was out, they didn't charge a lot for an after hours call and came right over, but after working on it for a couple of hours and charging 400$ it still didn't work the next day, called another company and the minute he walked in and saw the furnace he diagnosed the part that needed to be replaced which was 82.00$ I have …”
“I requested a diagnostic for my heater that went out. It was $49 so I said what they heck why not. The guy came out. Got a text he was on the way didn't show up for an hour after saying he was on the way (which I think is a attic they use... I'll get to that). I say I have to get back to work cause I just wasted my whole lunch waiting when it was suppose to be a break. It gets WAY WORSE... I go back to work then get …”
“We chose Western for our new HVAC system install because of their sales rep and their reviews. Don't let that fool you. We paid a lot of money for a completely new system to be installed to have issues with it in under 48 hours of the install being complete. The first issue we had was that our ceiling started leaking water out of one of our light fixtures the day after the install. We called and they sent a tech out …”
Positive
“We called Upfront to install a microwave that vented to the outside. They came first to see if what we were asking was feasible. With a green light, we went ahead and purchased a microwave that had convertible venting. Then Jose and his assistant showed up the next day and installed our microwave. They were professional and completed the job in a timely manner. They answered questions I had about …”
“Mark came out to give us a price to replace a 14 year old water heater for my in-laws after we woke up with no hot water. My husband and I come from the industry, but are from out of state and the company I would normally use was booked so I looked around for other local companies with good reviews and Upfront seemed like a great place. We were not disappointed! Mark was able to get the water heater temporarily …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Yelp tone diverges sharply from Google — Yelp surfaces explicit price-gouging accusations (20x markup, $400 botched repair) absent from the 4.9 Google narrative.
Should you hire Upfront Plumbing Drains Heating and Air?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Upfront Plumbing Drains Heating and Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: South Jordan · Herriman · Salt Lake City