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Two Brothers Home Services

Harrisonburg, VA
4.6(206 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Unknown

Based on review analysis

RED FLAGS

1 concern

Single but severe complaint: customer describes diagnostic approach as 'throwing darts at the wall' leading to unnecessary excavation, yard damage, and $2,800+ bill for a preventable issue

Trust Score: 0/100 · Based on 206 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 206 Reviews Tell Us

Emergency Response

4 of 5 reviews praise fast emergency response and on-time arrival, with one noting early arrival and proactive communication

Emergency and same-day calls

Unresponsive to billing concerns—customer requested charge review after emergency call and reported never receiving follow-up

Pricing fairness concern reflected in dimension score of 55/100, supported by one emergency call exceeding customer expectations at $2,800+

What To Watch Out For

Diagnostic methodology may waste time and money—one customer's problem required sequential attempts (snake, jetter, excavation) before determining the issue was simply a full septic tank, resulting in $2,800+ in charges and yard damage

Unresponsive to billing concerns—customer requested charge review after emergency call and reported never receiving follow-up

Pricing fairness concern reflected in dimension score of 55/100, supported by one emergency call exceeding customer expectations at $2,800+

Single but severe complaint: customer describes diagnostic approach as 'throwing darts at the wall' leading to unnecessary excavation, yard damage, and $2,800+ bill for a preventable issue

Quality & Professionalism

Staff communication praised in 3 reviews for professionalism, transparency, and follow-up coordination across multiple team members

Communication

4 of 5 reviews praise fast emergency response and on-time arrival, with one noting early arrival and proactive communication

Staff communication praised in 3 reviews for professionalism, transparency, and follow-up coordination across multiple team members

Unresponsive to billing concerns—customer requested charge review after emergency call and reported never receiving follow-up

Pricing fairness concern reflected in dimension score of 55/100, supported by one emergency call exceeding customer expectations at $2,800+

Respect for Your Home

Diagnostic methodology may waste time and money—one customer's problem required sequential attempts (snake, jetter, excavation) before determining the issue was simply a full septic tank, resulting in $2,800+ in charges and yard damage

Pricing

Pricing fairness concern reflected in dimension score of 55/100, supported by one emergency call exceeding customer expectations at $2,800+

Fast ResponderClean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

P
Pamela Mason

Great commitment to completing a difficult job. We had to actually locate a hidden septic tank and they proved diligent in their efforts to make it happen. Especially want to give a shout out to Dwayne and Richard for being so professional and having a high work ethic under such frustrating and challenging circumstances. I highly recommend this company.

B
Brittany Sampson

From the initial messages with Stephanie and Amy, confirmation call with Kaylin to our service technician Luke….Two Brothers Plumbing exceeded my expectations! Very thorough, professional, knowledgeable, affordable and prompt! Luke arrived on time, discovered the potential issue and provided solutions for repair with cost and transparency up front. Will highly recommend Two Brothers Plumbling and know I have found a company with a team of professionals I can count on! Thank you so much!

B
Bly Brown

Colby was a very efficient technician and had our problem addressed shortly after he arrived. He was also able to come early and let us know that. The office staff was respectful and kind during two phone calls.

M
Matthew Jefferson

We had an emergency backup in one of our rental houses. We called Two Brothers and asked for help, letting them know we had a septic tank, owned the house for two years and didn't have any idea the last time it was pumped. Two brothers responded fairly quickly and used a snake to try to clear the main line. It didn't help. Then they went for the jetter truck and that didn't work. Then they checked the yard for signs of a septic issue and found a large wet area. Two days later they brought out the mini excavator and dug up the front yard. This led to finding in the end that all that was wrong was the septic tank was full, everything else was fine and working as it should. The cost to us was over $2800 which seemed excessive. Additionally we had to pay to have the yard fixed where they dug it up. We expected the emergency charge when we called them out after business hours. Our issue is the plumber they sent seem to throw darts at the wall hoping one would stick. Just a little investigation and most of the cost and yard disruption could have been avoided. We truly appreciate the quick response but not the lack of professional ability. We contacted them afterwards asking for a review of the charges and never heard back. Our recommendation would be to try someone else.

K
Kenton Dunn

These guys were fantastic, they showed up on time and went above and beyond for service. When the job went beyond one day, they showed up the next day without complaint and again provided impeccable service. I am a realtor and will Ask them for their servicethem for as long as they are in business

Business details

Phone
(540) 384-4670
Address
280 Shen Elk Plaza, Elkton, VA 22827, USA
Hours
Open 24 hours

Service area

Based in Harrisonburg. Serves 1 nearby cities within 20 miles:

Last updated July 4, 2026 · Data from Google Reviews
0

Two Brothers Home Services

4.6
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