Tribeca Plumbing, Inc.
Plumber · Dallas, TX · Open 24 hours per Google listing
Our verdict
Excellent emergency responder with strong workmanship, but pricing disputes and warranty refusal issues create significant financial risk on major jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 130 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response: multiple reviewers cite same-day or next-day arrival during weather emergencies and urgent situations
1 cited review
“able to squeeze me in last minute. Jay and AJ solved problem quickly”
Cited in 4 of the 130 reviews we analyzed — 3 cited reviews not excerpted here.
Skilled technicians, especially Jay: 8+ reviews specifically praise diagnostic expertise, efficient problem-solving, and thorough workmanship
1 cited review
“out next day, full install 5 hrs, permits, electrical, flood stops installed”
Cited in 4 of the 130 reviews we analyzed — 3 cited reviews not excerpted here.
Strong communication on routine jobs: 5 reviewers highlight clear explanations, transparency, and detailed information
1 cited review
“Chris and Ethan thorough, forthcoming with info, practical advice”
Cited in 3 of the 130 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 75 reviews describe aggressive owner behavior ('Richard') during billing disputes—hostile tone, threats of legal action, and refusal to discuss fair resolution even when acknowledging contractor error
“didn't have equipment, canceled next morning, left situation worse”
Cited in 2 of the 130 reviews we analyzed.
Red flag
Sewage backup emergency mishandled: review documents $225 service call where technician lacked proper equipment, failed to complete work, appointment was canceled next day, situation worsened, and company still billed $475 despite no resolution
“didn't have equipment, canceled next morning, left situation worse”
Red flag
High variance in review sentiment (34-point gap in dimension scores): 60+ positive reviews but several 1-star reviews citing serious failures suggests inconsistent execution or problematic billing/warranty practices that affect customer relationships
“didn't have equipment, canceled next morning, left situation worse”
Cited in 4 of the 130 reviews we analyzed.
Pricing transparency issues: 2 reviewers report surprise charges—one for equipment rental fee billed separately from labor/materials, another for diagnostic work relabeled after invoice disputes
“billed outrageous fee for use of their own equipment”
Cited in 2 of the 130 reviews we analyzed.
Major warranty refusal: customer reported $15,000 sewer line replacement that failed in under 4 years due to improper installation; company acknowledged the installing plumber was 'untrustworthy' but refused to honor warranty and quoted $7,750 for repair
Cited in 1 of the 130 reviews we analyzed.
Inconsistent service quality on initial consultations: one 2019 review documents unprofessional cancellation, dismissive office communication, and aggressive tone when customer questioned pricing
Cited in 1 of the 130 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 130 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Extremely rude, unprofessional company. Do not use. If I could give zero stars I would. I called this company to request service and inquire about price. The next day, the plumber calls and states he is on his way, I ask for clarification on the price for the service call, the plumber told me the price. I then get a call from the office telling me the service I requested was a waste of their time w slight …”
“I paid Tribeca Plumbing about $15,000 to replace all of my sewer and drain lines over 3.5 years ago. This was supposed to be a once-in-decades type of project. Recently my kitchen line slowed to a crawl, so I called them back. Their own master plumber ran a camera and found a 14-foot belly in the new PVC sewer line under my slab. A belly of that size means the line was installed improperly and will never drain …”
“Unprofessional and Unprepared - Very Disappointing Experience I rarely leave negative reviews and generally try to be understanding of small businesses, but my experience with Tribeca Plumbing in Dallas was extremely frustrating and unfair. We called them for an emergency sewage backup, and they charged $225 just to come out. Upon arrival, they didn't have the proper equipment and told the tenants they'd return …”
Positive
“I called on a Friday afternoon for a natural gas issue and they were able to squeeze me in last minute. Jay and AJ were great and solved my problem very quickly. Cost was less than I expected, which is always nice. I would highly recommend them.”
“Stop searching for a plumber and use these guys they are great!!! I am a new customer we searched online during the snow storm b/c our water heater failed mid storm- they were out the next day after inspecting and were done with the full install after about 5 hrs, permits, electrical plumbing and they installed flood stops and sensors and hauled out the old one. Jay build an excellent plan and All don the guys …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8/5 (420 reviews) vs. Yelp 4.1/5 (33 reviews)—0.7 star gap suggests Google reviews skew positive; Yelp contains more detailed complaint narratives about billing disputes, warranty refusal, and aggressive owner behavior that are absent from shorter Google reviews.
Should you hire Tribeca Plumbing, Inc.?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Tribeca Plumbing, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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