Thrasher Service Corp
Plumber · West Des Moines, IA
Our verdict
Excellent emergency response and workmanship, but watch out for surprise charges—one customer was quoted $400-500 and billed $800+ for parts worth ~$60.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in West Des Moines, IA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast response and on-time arrival for emergency calls
2 cited reviews
“showed up on time, promptly inspected all components”
“quickly found the source of the leak and repaired it”
Technicians are knowledgeable and skilled at diagnosing plumbing issues
1 cited review
“quickly found the source of the leak and repaired it”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong communication throughout the job—keeps customers informed and explains options
2 cited reviews
“Professional, friendly office staff, kept me informed”
“showed up on time, promptly inspected all components”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional office staff and courteous service interactions
1 cited review
“Professional, friendly office staff, kept me informed”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews reports substantial billing surprise ($300+ overcharge on parts), suggesting pricing estimates may not be binding or parts markups are undisclosed upfront
“800$ plus for parts worth maybe 60$, ripped off”
Significant pricing discrepancy—customer received estimate of $400-500 for labor but final bill was $800+ with parts marked up 10-13x cost
“800$ plus for parts worth maybe 60$, ripped off”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Bought my own water heater to save money. Called and got an estimate for install before they came out. 4 to 500$ which makes sense, plus trip charge, not in metro area. Guy gets done- 800$ plus, for parts- HVAC pieces maybe worth 30$, plumbing worth maybe another 30$- WTH - not again!! Ripped off - pictures show from strap to water heater cap- cap was already on the Rheem I bought. Black pipe with valve to sensor …”
Positive
“Professional, friendly office staff. Technician kept me informed and cleaned up after done. Supervisor was friendly. Subcontractor good communication. Would recommend. Willing to pay for their experience, product and workmanship.”
“CALEB showed up on time. FURNACE CHECK-UP He promptly inspected all components of my furnace. Informed me of a small leak that we need to keep an eye on. So I took pictures of that area to watch for any changes. He found that my humidifier pad was in need of replacement, he had the part with him. After preforming all checks to make sure we are good for winter he was very polite and answered all of my questions and …”
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The rating picture
Small sample — we've analyzed only 5 of 692 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: West Des Moines · Hartford · Mingo